Do You Know the Quality of Your Widgets But Not Your Recruits?

By Mary Ann Downey and Mark Vickers

Go ahead, be a picky recruiter. It's a buyer's market for most jobs these days so your company can afford to bide its time and hire the right person. But here's the rub: It's unlikely that, once you've made your new hires, you'll honestly be able to tell how good they are.

That's because most companies do not measure quality of hire to any great extent. They may have six sigma programs that reduce defects to 3.4 parts per million but when it comes to their hiring, they're often flying blind.

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