Leading Through Change

(150 Reviews)

| Learning Path: Management Mastery

Build trust, commitment, and positive results through any change initiative.

Organizational change is constant. And yet many people react to change with denial or resistance. As a change leader, your ability to help people overcome their reactions and get onboard with new initiatives is critical to your success. In this one-day workshop, you’ll gain practical tools that will enable you to manage reactions to change and communicate in a manner that inspires followership and optimal productivity through any change initiative.

How You Will Benefit

Understand your role as a change leader
Get clear on your own reaction to change as well as the reaction of those you work with
Appreciate why others may react negatively to change and how best to respond
Adapt your communication style to gain buy-in and support from others toward change initiatives
Increase the readiness to embrace change and overcome resistance in your work environment
Begin establishing your reputation within your organization as one that can manage change and demonstrates agility and resilience
Embrace or reconcile the reality of change, address and decrease anxiety, and concentrate on productivity and results
Set a positive example for colleagues or direct reports when handling significant changes in the workplace

Course Features

Self-assessment that will give you insight into how you react to change
Practical case scenarios to apply your new change management skills
Job aids to ensure you have the tools to apply your learning back in your work environment

Who Should Attend

Supervisors, Team Leaders and Managers responsible for implementing change initiatives within their organization.

As a leader guiding your organization through change, consider enrolling your team in Embracing Change: Strategies for Team Members to equip them with the skills and resilience needed to navigate and thrive in changing environments.

$995 Non Member Fee

$895 Member Fee

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Date

Location

Time

Jan 23, 2025 - Jan 23, 2025

Toronto, ON

9:00 AM – 5:00 PM (ET)

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Feb 3, 2025 - Feb 3, 2025

Ottawa, ON

9:00 AM – 5:00 PM (ET)

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Jun 2, 2025 - Jun 2, 2025

Ottawa, ON

9:00 AM – 5:00 PM (ET)

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Jun 4, 2025 - Jun 4, 2025

Calgary, AB

9:00 AM – 5:00 PM (MDT)

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Do you need a different date or location? We offer Courses On Request.

$995 Non Member Fee

$895 Member Fee

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Date

Location

Time

Feb 3, 2025 - Feb 10, 2025
Feb 03 1:00 PM - 5:00 PM
Feb 10 1:00 PM - 5:00 PM

Remote Access

1:00 PM – 5:00 PM (ET)

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May 7, 2025 - May 8, 2025

Remote Access

1:00 PM – 5:00 PM (ET)

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Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.

This course supports the following Organizational Impact Areas:

Strategic Alignment Impact Area - aligning priorities, decision-making and change adoption

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150 Reviews 4 Star

Course Reviews

François L., Team Lead, Producer Relations Oct 6, 2024
Past Participant, Business Analyst Oct 6, 2024
Past Participant, Supervisor Oct 6, 2024
Shweta K., Human Resources Manager Apr 30, 2024

It was a good session with our leadership team, the session made us all think and provided tools that we can apply in real situations.
Hiro K., President Apr 30, 2024

Overall the trainer is very experienced and satisfied with how the training was carried out.
Christiano K., Vice President Engineering Apr 30, 2024
Bill P., VP Operations Apr 30, 2024
Past Participant, R&D Manager Apr 30, 2024

Very informative, supported by examples, mind opener.
Tarra P., Manager of Administration Apr 9, 2024

As a new manager, this was such a great learning opportunity. I look forward to bringing forward the techniques and communication strategies, etc. in the work that I do.
Sandra M., Director Apr 9, 2024

The information was presented in a logical, easy to understand, and fun way. It will greatly assist me with navigating changes coming up in my organization. Kevin is a great facilitator!
Nikki F., Executive Director Apr 9, 2024
Kayla C., CEO Apr 9, 2024

Thank you for a great day of training!
Bobbi M., Manager of Finance Apr 9, 2024
Past Participant, Service Delivery Executive Director Apr 9, 2024

Very good information and take away.
Past Participant, Executive Director Apr 9, 2024
Past Participant, Project & Communication Manager Apr 9, 2024

I thought this course was very well done and engaging. It has sparked a bigger interest in change management and its importance.
Past Participant, Executive Director Apr 9, 2024

I really appreciate the opportunity and will use the templates/tools provided.
Past Participant, Manager of Children’s Mental Health Apr 9, 2024
Past Participant, Manager Apr 9, 2024

Great group work
Past Participant, Finance Manager Apr 9, 2024

Very good information about managing change in the workplace
Past Participant, Manager of Wiidookodaadiwin Apr 9, 2024
Past Participant, Director of Human Resources Apr 9, 2024

Excellent day, very engaging. Learned to look at the whole picture when change is happening and to take a pro-active approach to change eg: change before you have to.
Past Participant, Executive Director Apr 9, 2024
Michelle D., Director, Quality Assurance Feb 12, 2024

Marilyn was such an excellent instructor, open and honest - such clear direction based on her experience, I appreciated that.
Past Participant, Operations Manager Feb 12, 2024

Enjoyed the pace and the facilitator was very passionate about change management.
Past Participant, Sr. Manager - Manufacturing Feb 12, 2024

Very good. excellent engaging presenter who challenges us and gets us to think!
Past Participant, Operations & Logistics Manager Feb 12, 2024
Suzanne B., Professor Dec 8, 2023
Past Participant, Director, Leasing Dec 8, 2023

Peter did an excellent job instructing this course. Very engaging and participation by all attendees illustrated this.
Past Participant, Organisationnal Development Specialist Aug 10, 2023
Melanie B., Sustainability Manager Aug 10, 2023
Past Participant, Director Indigenous Sharing and Learning Center Aug 10, 2023

insightful
Past Participant, Compliance Coordinator Aug 10, 2023

great instructor
Past Participant, Manager, Clinical Services May 4, 2023
Past Participant, Senior Service Coordinator, Specialized Transportation Services Division May 4, 2023

well paced over two days, much more effective than if it was wedged into one day or with fewer hours, everybody had a chance to participate. Instructor Peter did a great job to keep everyone involved but also to keep the program moving
Past Participant, GIS Analyst May 4, 2023
Past Participant, Senior Service Coordinator, Community Services May 4, 2023
Past Participant, Scholarly Resources Librarian May 4, 2023
Past Participant, Trent University Jan 26, 2023

Course helps to change your mindset which helps your approach to change and manage the change in others.
Sean Adkins, Manager, Customer Operations Workforce Optimization, 407 ETR Jan 26, 2023

Very interesting and thought provoking
Past Participant, IMTT-Québec Jan 26, 2023

Eye opening
Past Participant, Investment Planning Counsel Jan 26, 2023

The course content and takeaways were extremely helpful and will definitely be applicable.
Evelyn Fernandez, Senior Director, Marketing & Communications, Investment Planning Counsel Jan 26, 2023

Incredibly valuable. Marilyn provided resources and tools in context using real life situations. Small group was good to be part of
Past Participant, Kohl & Frisch Limited Jan 26, 2023
Past Participant, Town Of Milton Aug 12, 2022
Past Participant, Alberta Teachers' Retirement Fund Board Aug 12, 2022
Past Participant, Points International Ltd Aug 12, 2022
Lisa Bitensky, Manager, Continuous Improvements, Alberta Teachers' Retirement Fund Board Aug 12, 2022
Diane Bentham, Team Lead, Organizational Solutions Inc Aug 12, 2022
Past Participant, Doctors Without Borders Feb 9, 2022

Overall really interesting course. I feel like the instructor had really interesting experience and would have liked to hear more from that (rather than simply the course material itself). There was good engagement from the class but maybe too much - interesting to hear about others experiences, but prefer to hear more from the instructor's perspective.
Past Participant, Healthcare of Ontario Pension Plan Feb 7, 2022
Felicia Briganti, ERP Specialist, 407 ETR Feb 7, 2022
Past Participant, Teknion Furniture Systems Apr 23, 2021

Course was very well structured and flowed well. The small class size allowed for a lot of discussion and sharing of experiences which was also very valuable.
Past Participant, Communication Security Establishment Apr 1, 2021

Thank you for an excellent facilitator and course. I have a lot of new information to process.
Past Participant, TW Insurance Services Ltd. Dec 2, 2020

Excellent course. The type of virtual delivery mode used for this course was very effective at not only presenting the material but fully engaging the participant by use of the webcams, breakout rooms, and personalization.
Past Participant, TW Insurance Services Ltd. Dec 2, 2020

Great course and facilitators
Past Participant, TW Insurance Services Ltd. Dec 2, 2020

Carl is a fantastic speaker and keeps you engaged.
Past Participant, National Research Council Feb 28, 2020

ensure to have many participants in course, to allow for various styles to learn from
Past Participant, Empire Life Feb 25, 2020

The instructor was great and very knowledgeable on the course material. He was very detailed in explaining different situations and had great examples. Learning about change management is beneficial in many ways and I feel it will help a lot in many different jobs.
Past Participant, College Of Dental Hygienists Of Ontario Jan 20, 2020
Past Participant, Institute for Clinical Evaluative Sciences Jan 20, 2020
Past Participant, The College of Physicians & Surgeons of Ontario Jan 20, 2020

Trainer was fantastic, material was engagingI went back and recommended him as a speaker at work events.
Past Participant, College Of Dental Hygienists Of Ontario Jan 17, 2020
Past Participant, Humber College Institute Of Technology And Advanced Learning May 22, 2019
Jennifer James, CSSA May 21, 2019

One of the most insightful courses I've taken at CMC! Very enthusiastic and full of great feedback
Past participant, The College of Physicians & Surgeons of Ontario Dec 4, 2018

Good foundational course on change management principles. Randall is a very engaging speaker and was able to keep the group interested.
Past participant, Quarterback Transportation Dec 3, 2018
Past participant, Esri Canada Nov 1, 2018
Past participant, Blanco Canada Inc Nov 1, 2018

Good things learned about myself and corporate culture.
Past participant, Rothsay, Oct 31, 2018

I really like the questionnaire about what type of person you are and figuring out how my team would apply to these three types
Past participant, Chartwell Retirement Residences Aug 30, 2018
Past participant, Citco (Canada) Inc. Aug 30, 2018
Past participant, Institute For Canadian Citizenship Aug 30, 2018
Past participant, Belterra Corporation Aug 29, 2018

I found the course very informative. Throughout my career I've seen decades of change and I wish would have had these tools many years ago. I will most definitely use what I've learned moving forward. The facilitator was top notch, he work very well with a mixed group. His ability to connect his past experiences to relate with the group was impressive.
Past participant, Canadian Science Publishing Feb 12, 2018
Past participant, Innovation, Science And Economic Development Canada Feb 12, 2018

Thank you for this learning opportunity, very professional and applicable to my current change management role.
Past participant, Toyota Motor Manufacturing Canada Jan 24, 2018

This is a good course on managing change She presented the course material with passion, personal knowledge, and skill. The room's desk arrangement in pods was good for group discussions and interactions, but it caused some poor viewing of the presented material at the front of the room.
Past participant, Ontario Teachers' Pension Plan Board Jan 23, 2018

excellent Facilitator, provided great examples to illustrate some of the content.
Past participant, Ontario Teachers' Pension Plan Board Jan 21, 2018
Past participant, LifeLabs Jan 21, 2018
Past participant, Ontario Teachers' Pension Plan Board Jan 21, 2018

The facilitator shared a lot of personal stories that took up a lot of the course time and were not always very relevant. I would of liked to hear more strategies on how to effectively deliver change to different groups and practical applications of how to get people on board. The facilitator called me out for using electronics in the course, although I was only taking course notes on my ipad. I believe that as an adult student, who paid to be at the course, I should have the freedom to take notes in the way that works for me and if I do need to stay connected to my work via email or other, I should be able to without being berated.
Priya malik, csa group Jan 18, 2018

The training was well executed and the trainer did an excellent job, I had no idea how the time flew by. Usually most training courses feel too long but the material and discussions for this one kept everyone engaged. Sheila is a great instructor, knows how to get the group engaged and presented excellent examples of both professional and personal life. Also, loved the color book style of teaching. You can't get bored when you have 100s of colours to play with and learn at the same time.
Past Participant, Taymor Industries Ltd. Nov 14, 2017

Very interactive. Information from facilitator not included in the materials was also extremely helpful and created great visuals to retain information. He was engaging, added content not in materials, used participant examples throughout the course, demonstrating his comfort level with the subject.It was a great course. Would have liked a few more practical tips/actions for communicating with "strong" resistors - especially those where there is no option of parting ways. Otherwise, great course. Also appreciated that it was a very small group.
Past Participant, JTI-Macdonald Corp. Oct 10, 2017
Past Participant, The Regional Municipality of York (York Region) Jul 24, 2017
Past Participant, Honda Canada Inc. Jul 23, 2017

It was one of the better courses I took at CMC.
Past Participant, Deb Canada Jul 23, 2017
Past participant, Joule Inc Jun 19, 2017

The course had a lot of useful information, and the facilitator was very knowledgeable. Beyond the course content, the extra discussions were quite helpful (e.g., the facilitator commented on attendees' specific challenges and gave useful advice that could be applied in many situations). See previous comments. The facilitator was very knowledgeable and communicated the course content effectively.
Past Participant, Joule Inc Jun 19, 2017

The course had a lot of useful information, and the facilitator was very knowledgeable. Beyond the course content, the extra discussions were quite helpful (e.g., the facilitator commented on attendees' specific challenges and gave useful advice that could be applied in many situations). The facilitator was very knowledgeable and communicated the course content effectively.
Past Participant, The Ottawa Hospital Jun 12, 2017
Past Participant, Kee Safety Jun 12, 2017

I learnt a great deal that will help me in my role. It was fun and moved along at a good pace. First class It was really a very good course and the facilitator clearly knew her stuff and delivered the course in a way that was easy to understand.
Past Participant, College of Medical Radiation Technologists of Ontario May 28, 2017

Marilyn was fabulous, so clear and interesting Marilyn is fabulous. She had real examples to share and made the course so interesting.
Past Participant, Financial Services Commission of Ontario (FSCO) May 28, 2017

Marilyn was a fantastic facilitator. Very knowledgeable and engaging. Her passion for change management was evident and that made the content all the more intriguing.
Randy K, Watson/Titan May 28, 2017

Good flow of information. Good group involvement. Enjoyed Marylyn as an instructor. Great at giving feedback and very knowledgeable on the topic. very engaging with each participant,
Paul Alpern, Stantec May 26, 2017

Marilyn did a fantastic job. She presented the material with passion and knowledge, engaged the classroom throughout the day, shared relevant/practical experiences and offered real solutions to real problems. The material and Marilyn exceeded my expectations.
Past participant, Ontario Lottery and Gaming (OLG) Apr 2, 2017
Past Participant, Ontario Lottery and Gaming (OLG) Apr 2, 2017

At times the facilitator put her own personal negative judgments on some of the changes the individuals at the session were leading. Judgments on the change itself. The change is happening in their world regardless of whether she agrees with it or not. She could have provided stronger support if she only focused on how they could lead that change.
Past Participant, Boehringer Ingelheim Canada Ltd. Nov 27, 2016
Past Participant, College of Dental Hygienists of Ontario Nov 27, 2016

Randall's teaching style was conversational and enthusiastic. I enjoyed the examples he raised and exercises with the other attendees. I think I would have appreciated slightly more time to quickly review the booklet and absorb the instructions prior to engaging in the exercises.
Past Participant, Local Health Integration Network (LHIN) Sep 29, 2016
Past Participant, Black & McDonald Jul 25, 2016

Enjoyed the course. Facilitator was very good.
Past Participant, GWL Realty Advisors Jul 24, 2016
Past Participant, GWL Realty Advisors Jul 24, 2016
Susan N. Jul 21, 2016

Marilyn was extremely engaging. She was able to tell real life stories which helped us grasp the material more readily. She was also very inclusive and the class got to know each other quite well. Lots of fun and laughter. Enjoyed the lunch too!

This is my first CMC course but definitely not my last!
Past Participant Jun 5, 2016
Past Participant May 29, 2016
Past Participant, The Globe and Mail Mar 16, 2016
Karen M. Mar 13, 2016

The Facilitator was very knowledgeable about the topic and provided excellent examples to illustrate his point. The pace of the information was good.
Past Participant, University Health Network (UHN) Jan 20, 2016

Excellent instructor

Very much enjoyed her teaching style
Past Participant, Young Presidents Organization Jan 17, 2016
Past Participant, Honeywell Canada Nov 25, 2015
Past Participant, Niagara College of Applied Arts and Technology Nov 22, 2015
Past Participant, Ferrero Canada Limited Jul 29, 2015
Past Participant, BMW Group Canada Jul 28, 2015

Randall made the course engaging with his use of exercises and ice breakers. Personable and enthusiastic helps bring the course to life.
Past Participant, ASSA ABLOY Canada Jul 28, 2015

a better explanation of how to fill out the CSI indicator would be helpful- verbally from the instructor
Ciara H., Jun 1, 2015

Randall was a great facilitator and encouraged everyone to participateHe was great! Very engaging
Ciara H Jun 1, 2015

Randall was a great facilitator and encouraged everyone to participate
Past Participant, Veridian Connections May 31, 2015

I liked that it was heavier on the people side of change management since that inevitably poses the most challenges
Past Participant May 31, 2015

I liked that it was heavier on the people side of change management since that inevitably poses the most challenges

Past Participant May 28, 2015

This was an introduction course to change management and I expected much more out of it. It was the only change management course offered and it didn't meet my needs because I had all of this knowledge coming in. Unfortunately, I didn't learn anything new in this course and wish a more advance course was offered.
Cathy G., Mar 22, 2015

Sheila is awesome and certainly knows her material. The day flew by and I will certainly recommend this course to others.Sheila is amazing.
Lisa H., Mar 16, 2015

I have already recommended this course to others. Sheila was an excellent facilitator and I found the material very relevant and useful.See previous comments.
Past Participant, The MasterCard Foundation Mar 16, 2015

Sheila was great, and the participants were all really engaged.
Past Participant, Inergi LP Aug 26, 2014
Past Participant, Combined Insurance Aug 25, 2014
Past Participant Aug 24, 2014
Rick M. Aug 24, 2014
Trudi A. Aug 22, 2014
Past Participant Aug 21, 2014
Past Participant Jul 16, 2014
Past Participant, Enbridge Jun 11, 2014
Past Participant, Aon Canada Mar 2, 2014
Past Participant, First National Financial LP Mar 2, 2014
Past Participant, Veridian Connections Inc. Mar 2, 2014
Past Participant Jan 20, 2014
Past Participant Jan 20, 2014
Past Participant Jan 19, 2014
Past Participant Jan 19, 2014
Past Participant, B&M Jan 19, 2014
Margaret C. Oct 24, 2013
Past Participant, WSIB Oct 20, 2013
Past Participant Sep 2, 2013
Past Participant, CIBC Sep 2, 2013
Tek A. Sep 2, 2013
Past Participant, Workplace Safety & Insurance Board Aug 27, 2013
Lise M. Aug 25, 2013
Past Participant, RSA Aug 25, 2013
Susan W. Aug 25, 2013
Past Participant, BDO Jun 14, 2013

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