We’ve spent over two decades helping executives across global departments boost their leadership skills and organizational capabilities for peak performance. From our experience working with companies of all sizes, one takeaway above all stands out: culture really does matter. And who shapes that culture? Your leaders do.
At the end of the day, it really doesn't matter how well thought-out your strategy is, or how strong your team is. You've all heard it before, "culture eats strategy for breakfast". If people’s behaviours are not aligned with your strategy and what you value (i.e. customer service), then you're not going to maximize the potential of your business...
