Responding to Conflict: Effective Leadership Techniques

By Canadian Management Centre

Conflict and difficult conversations are a regular part of your business interactions. Avoiding the issues doesn’t resolve them, and there are times when you have to enter into an interaction that isn’t comfortable for you.  Every leader needs the skills to plan for and conduct a conversation that you may not want to have.  

Effective leaders learn to recognize the causes of interpersonal conflict and the impact on employee engagement. You can also learn new strategies to resolve conflict which ultimately leads to improved employee performance. 

View this webinar to learn practical leadership techniques for managing conflict in order to generate the most positive outcomes

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