Frontline Customer Service Representative Training

Develop the knowledge and attitudes to deliver exceptional service.

This OnDemand Course contains the following lessons:

300 Minutes | 8 Lessons

  • Becoming a Trusted Advisor
  • Applying Mindful Behaviors at Work
  • Understanding and Applying Your Locus of Control at Work
  • Strategies for Managing Situational Conflict
  • Building Your Strengths as a R.E.A.L Team Player
  • Effective Problem-Solving and Decision-Making Tools
  • How to Manage Your Emotions While Under Stress
  • Make Every Employee a Customer Experience Champion

Get the Full Course Description

The Learning Experience

  • 24/7/365 training with any Internet-connected device
  • Bite-sized lessons ranging from 15-90 mins
  • Self-paced, convenient, high-quality and consistent learning
  • Receive a certificate of completion for every lesson
  • Fully scalable - train individuals, teams or an entire organization
  • Cost effective, time saving and no travel necessary

Also included in the OnDemand eLearning Library . Access 25 courses anytime, anywhere.

$249 Non Member Fee
$249 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

Canadian Management Centre Also Recommends:

  • Coaching for Customer Service Excellence

    Learn to coach your customer service team to excellence.

    Learn More

  • Customer Service Excellence Program

    Learn the secrets to deliver great customer service and impact individual, team and organizational performance.

    Learn More

  • OnDemand eLearning Library

    Get 24/7 Access Today. Dozens of lessons to boost your skills at one affordable price.

    Learn More

Stay Connected

Networks

Copyright © 2024 CANADIAN MANAGEMENT CENTRE - PROFESSIONAL DEVELOPMENT, MANAGEMENT & CAREER TRAINING | 150 King Street West, Suite 271 Toronto, ON  M5H 1J9, Canada | cmcinfo@cmcoutperform.com