Coaching for Customer Service Excellence

Achieve customer service excellence through transformative coaching.

This course explores the skills, competencies, and behaviours to effectively coach service providers, enabling them to attain customer service excellence. By embracing The Guiding Principles as its foundation, this training equips leaders with an understanding of coaching techniques, empowering them to motivate and support their teams in delivering the best customer experience possible. Armed with these valuable skills, customer service coaches will elevate their teams' performance, fostering a culture of exceptional service that consistently surpasses customer expectations.