Customer Service Excellence Program

The difference between “good” or “great” customer service can impact individual, team and organizational performance.

Customers today take longer and are more selective about who they do business with. They also expect quick information, effective answers to their questions and clear value for products and services to meet their needs. Responding to those needs takes “good” customer service.

Combining the same knowledge and skills with an unwavering commitment to creating the best possible customer experience produces “great” customer service. When service providers develop relationships, connect customers to the brand or service and create loyalty the impact can increase individual, team and organizational performance. It also reduces service provider stress and turnover. 

Less than “great” customer service comes at a cost. Those who don’t have “great” customer service experiences are more likely to switch, or stop using, products or services. They are also likely to tell others about their experiences. The negative impact, over time, can be pervasive across organizations. 

How You Will Benefit

Digital Badge image - Customer Service Excellence Badge

  • Understand how to use a set of skills and guidelines to uncover, comprehend and satisfy the needs
    of your customers
  • Understand what it takes to create both internal and external customer service excellence
  • Increase credibility with customers and others in the organization
  • Manage stress associated with customer situations and conversations
  • Utilize strategies to interact with difficult customers effectively
  • Deliver more effective and efficient customer service
  • Increase and maintain customer satisfaction

Who Should Attend

Frontline service providers tasked with delivering customer service to internal or external customers, and professionals who may be the first point of contact for customers with the opportunity to begin shaping the customer experience.

Leaders of service providers should also consider Coaching for Customer Service Excellence to learn more about coaching and supporting the implementation of new skills after training.


$1,695 Non Member Fee
$1,495 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.



This course supports the following Organizational Impact Areas:

  • Strategic Alignment Impact Area - aligning priorities, decision-making and change adoption.

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