How To Communicate with Diplomacy, Tact and Credibility

Get your point across with a positive professional image

How well you communicate directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Being diplomatic, tactful and credible doesn’t always come naturally even when it does, communication can easily be derailed by emotions and conflict. Being skilled in these three areas of communication takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

Learn to choose and use the most appropriate words and emotional tone for every business interaction. Gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How You Will Benefit

  • Recognize how communicating with diplomacy, tact and credibility positively impacts your professional image
  • Identify your personal communication style and the impact of stress on your style traits
  • Discover techniques to flex your style to gender, generational and positional differences
  • Understand and remove the roadblocks to effective communication
  • Utilize the visual, verbal and vocal components of communication for positive impact
  • Develop effective listening skills as a key to communicating with diplomacy, tact and credibility
  • Address difficult situations more effectively using newly acquired communication skills
  • Create an action plan to continue to develop your communication skills at work
  • Learn techniques to flex your own style to communicate more effectively with others
  • Recognize the impact of stress on communications and how to adjust for it
  • Strengthen your communication effectiveness with active listening and questioning skills
  • Gain cooperation and respect by modeling positive behaviours
  • Improve your professional image
  • Gain tips on maintaining confidence and credibility when interacting with others
  • Develop techniques for handling difficult situations and resolving conflict
  • Contribute to a positive work environment by communicating with diplomacy, tact and credibility

Course Features

  • Self assessment for insight into your personal communication style and how you work with others
  • Role play to practice new techniques and behaviours in a safe environment
  • Simulation activities to help reinforce learned skills to take back to the workplace

Who Should Attend

All business professionals who want to advance their credibility and confidence with diplomatic methods of communication.

This course is part of the Master Communication Learning Path. Learn more about learning paths.

Live Online classes are delivered in partnership with American Management Association.


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
336 Reviews 4 Star

Course Reviews

  • J. Albino, Title Senior Training Specialist Mar 17, 2023

    Great session cant wait to enroll in future ones

  • Past Participant, Manager, Pine Hills Cemetery Mar 15, 2023

    Lew was an excellent facilitator, she obviously knew what she was talking about and came across as genuinely wanting to help out each individual as best she could in the time she had. It would be valuable for anyone in any role to take regardless of posi

  • Past Participant, Client Support Analyst Mar 15, 2023

    Very insightful, learned new techniques I will put into practice right away. Has raised interest in taking other cmc courses.

  • I. Frechette, Bilingual Public Information Officer Mar 15, 2023

    This is a great course I would recommend to anyone. Dr Bayer is so knowledgeable, and I spend 2 days learning so much about myself and how complex your work environment plays a crucial role on your communications skills and approach on different situation

  • Past Participant, Manager , Strategic Projects and Research, PMP Mar 15, 2023

    Another great CMC course! Lew is an excellent facilitator. I learned so many valuable ideas and tips to enhance communication. Thank you very much.

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