How To Communicate with Diplomacy, Tact and Credibility

  • Communication & Interpersonal Skills
  • Course Code: 32206

Get your point across with a positive professional image

How well you communicate directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Being diplomatic, tactful and credible doesn’t always come naturally even when it does, communication can easily be derailed by emotions and conflict. Being skilled in these three areas of communication takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

Learn to choose and use the most appropriate words and emotional tone for every business interaction. Gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

This course is also available Live Online

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize how communicating with diplomacy, tact and credibility positively impacts your professional image
  • Identify your personal communication style and the impact of stress on your style traits
  • Discover techniques to flex your style to gender, generational and positional differences
  • Understand and remove the roadblocks to effective communication
  • Utilize the visual, verbal and vocal components of communication for positive impact
  • Develop effective listening skills as a key to communicating with diplomacy, tact and credibility
  • Address difficult situations more effectively using newly acquired communication skills
  • Create an action plan to continue to develop your communication skills at work
  • Learn techniques to flex your own style to communicate more effectively with others
  • Recognize the impact of stress on communications and how to adjust for it
  • Strengthen your communication effectiveness with active listening and questioning skills
  • Gain cooperation and respect by modeling positive behaviours
  • Improve your professional image
  • Gain tips on maintaining confidence and credibility when interacting with others
  • Develop techniques for handling difficult situations and resolving conflict
  • Contribute to a positive work environment by communicating with diplomacy, tact and credibility

Course Features

  • Self assessment for insight into your personal communication style and how you work with others
  • Role play to practice new techniques and behaviours in a safe environment
  • Simulation activities to help reinforce learned skills to take back to the workplace


Who Should Attend

All business professionals who want to advance their credibility and confidence with diplomatic methods of communication.


275 Reviews 4 Star

Course Reviews

  • Kendra Roesch, CIRNAC/ISC Jun 14, 2019

    One comment I would like to make is regarding this training was a participant present, was extremely rude and making a lot of us in the course feel uncomfortable as he was continuously arguing, being rude and name calling our instructor. At times I actually wanted to leave the course as he was causing quite a conflict. I am not sure if there are procedures in place to deal with that sort of thing but I think they should implement something for any future incidents.I think she was very good on the knowledge side of it all, however regarding that conflict I think she could have dealt with it a bit better. Overall I think she is a wonderful person and teacher.

  • Past Participant, CMC Canadian Management Centre May 21, 2019

    Christina was excellent

  • Past Participant, Workplace Safety and Insurance Board May 15, 2019

  • Past Participant, Alectra Utilities May 15, 2019

  • Tina Curry, Alectra Utilities Apr 15, 2019

    The facilitator was fantastic and kept the course relevant and interactive very friendly, easy to talk to and relate to. Very relevant & interesting Enjoyed the involvement of the other members of the course.

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