Communicating Up, Down and Across the Organization

Gain recognition, build stronger work relationships and deliver high-value results!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This course offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

How You Will Benefit

  • Gain recognition, confidence and credibility by putting forward a positive image
  • Use upward and downward communication to create new opportunities for yourself
  • Break down the barriers between team cooperation and organizational effectiveness
  • Reduce frustration through upward and downward communication to build cooperation between different silos
  • Enhance productivity by gaining support and commitment
  • Build more cooperative and productive workplace relationships
  • Acquire behaviours and techniques that demonstrate a strong sense of self-confidence with your peers, direct reports and manager
  • Develop techniques to analyze audiences and situations appropriately
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Hands-on activities to engage participants in demonstrating skills
  • Audiovisual resources to reinforce learning in an impactful manner
  • Worksheets and exercises to enhance participation and learning

Who Should Attend

Professionals and managers who want to build communication skills that encourage dialogue throughout the organization and among different departments and levels

Live Online classes are delivered in partnership with American Management Association.


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.



This course supports the following Organizational Impact Areas:

  • Employee Engagement - enhancing collaboration, connection and culture
  • Project Management - adopting flexible approaches to project-based work
148 Reviews 4 Star

Course Reviews

  • Past Participant, Advisor, Child Care Policy Feb 26, 2024

  • Anne M., Strategic Advisor Feb 26, 2024

    Fantastic content, very engaging instructor. Patrick shared valuable insights and created a safe learning environment to explore and grow our communication skills.

  • Jessica G., Team Lead, Contract Modifications Feb 26, 2024

  • Ryan B., Production Manager Jan 30, 2024

    Enjoyed the diversity of the group, both occupationally and generational. Peter was an extremely good instructor, and I enjoyed his style and knowledge

  • Robert G., Customer Operations Analyst Jan 30, 2024

    The course material was interesting and it was presented well

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