Communicating Up, Down and Across the Organization

  • Communication & Interpersonal Skills
  • Course Code: 32203

Gain recognition, build stronger work relationships and deliver high-value results!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Gain recognition, confidence and credibility by putting forward a positive image 
  • Use upward and downward communication to create new opportunities for yourself
  • Break down the barriers between team cooperation and organizational effectiveness 
  • Reduce frustration through upward and downward communication to build cooperation between different silos 
  • Enhance productivity by gaining support and commitment 
  • Build more cooperative and productive workplace relationships
  • Acquire behaviours and techniques that demonstrate a strong sense of self-confidence with your peers, direct reports and manager
  • Develop techniques to analyze audiences and situations appropriately
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Hands-on activities to engage participants in demonstrating skills
  • Audiovisual resources to reinforce learning in an impactful manner
  • Worksheets and exercises to enhance participation and learning


Who Should Attend

Professionals and managers who want to build the communication skills that encourage dialogue throughout the organization and among different departments and levels


83 Reviews 4 Star

Course Reviews

  • Past participant, Liebherr-Canada Ltd. Dec 4, 2018

  • Past participant, 407 ETR Nov 27, 2018

  • Steven Dollmaier, Town of Caledon Dec 3, 2018

    This was a eye opener for me as it shows there are more commutation concerns when dealing with other managers I have recommend the facilitator to my organization to make sure they have her teach the content to others when signing them up next year Is there away that you can do the training else where as I would like to have 7 of my staff take this course next year. (i.e. come to our location)

  • Past participant Jun 10, 2018

    Liz show adaptability by customizing the course from feedback and was gracious by sharing many insights from her experience. I had a few work issues directly relating to some of the course material and she provided succinct insight when I asked a few specific questions. I will use the tools from the course directly in my day-to-day job performance. Thank you again for a great two days.... and the food was fabulous too! I added all my comments on the first comment box.

  • Past participant, Teranet Inc. Jun 8, 2018

    Liz was very engaging and informative.

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