Communicating Up, Down and Across the Organization

Gain recognition, build stronger work relationships and deliver high-value results!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This course offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

How You Will Benefit

  • Gain recognition, confidence and credibility by putting forward a positive image
  • Use upward and downward communication to create new opportunities for yourself
  • Break down the barriers between team cooperation and organizational effectiveness
  • Reduce frustration through upward and downward communication to build cooperation between different silos
  • Enhance productivity by gaining support and commitment
  • Build more cooperative and productive workplace relationships
  • Acquire behaviours and techniques that demonstrate a strong sense of self-confidence with your peers, direct reports and manager
  • Develop techniques to analyze audiences and situations appropriately
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Hands-on activities to engage participants in demonstrating skills
  • Audiovisual resources to reinforce learning in an impactful manner
  • Worksheets and exercises to enhance participation and learning

Who Should Attend

Professionals and managers who want to build communication skills that encourage dialogue throughout the organization and among different departments and levels

Live Online classes are delivered in partnership with American Management Association.


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.



This course supports the following Organizational Impact Areas:

  • Employee Engagement - enhancing collaboration, connection and culture
  • Project Management - adopting flexible approaches to project-based work
130 Reviews 4 Star

Course Reviews

  • Past Participant, Coordinator, Executive Officer Jun 9, 2023

  • Past Participant, Toyota Motor Manufacturing Canada Feb 9, 2023

  • Past Participant, Esri Canada Sep 30, 2022

    I think it was very useful for talking to different types of people within and outside of your organization.

  • Past Participant, Workers' Compensation Board Of Alberta Aug 9, 2022

    Great facilitator ... great information. Thought the template for a "Persuasive and Motivating Message" seemed geared more at preparing for a presentation rather than how the speech itself could be laid out. I missed how to gain access to the handouts ... fortunately they were provided to the class at the beginning of the online session. Probably could have a bit more time for some of the breakout discussions.

  • Past Participant, Lake Ridge Community Support Services Jul 26, 2022

Stay Connected