Communicating Up, Down and Across the Organization

  • Communication & Interpersonal Skills
  • Course Code: 32203

Gain recognition, build stronger work relationships and deliver high-value results!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

For organizations, this course supports the Employee Engagement Impact Area - enhancing collaboration, connection and culture and Project Management - adopting flexible approaches to project-based work.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Gain recognition, confidence and credibility by putting forward a positive image
  • Use upward and downward communication to create new opportunities for yourself
  • Break down the barriers between team cooperation and organizational effectiveness
  • Reduce frustration through upward and downward communication to build cooperation between different silos
  • Enhance productivity by gaining support and commitment
  • Build more cooperative and productive workplace relationships
  • Acquire behaviours and techniques that demonstrate a strong sense of self-confidence with your peers, direct reports and manager
  • Develop techniques to analyze audiences and situations appropriately
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Hands-on activities to engage participants in demonstrating skills
  • Audiovisual resources to reinforce learning in an impactful manner
  • Worksheets and exercises to enhance participation and learning

Live Online classes are delivered in partnership with American Management Association.

Live Online courses delivered in partnership with American Management Association



Who Should Attend



Professionals and managers who want to build the communication skills that encourage dialogue throughout the organization and among different departments and levels



$2,295 Member Fee
$2,545 Non Member Fee
View our pricing options and start saving today
122 Reviews 4 Star

Course Reviews

  • Nathan Maharaj, Director, Content Marketing, Rakuten Kobo Inc Jan 24, 2022

    Such a supportive and inclusive group of ladies. I feel inspired!

  • Xiaotian Chen, Reinsurance Analyst, Pacific Life Re Apr 22, 2021

  • Nadine Leblanc, Human Resources Manager, Department of National Defence HQ Oct 25, 2021

    The course was very well presented

  • Papa Mor Diop, Financing Manager, MBA, Export Development Canada Oct 25, 2021

    I really enjoyed the interactive approach to this seminar. The facilitator was extremely knowledgeable, passionate, and provided great practical advice with real life examples.

  • Kristen Olsen, Program Officer, Atlantic Canada Opportunities Agency Oct 25, 2021

    Apreciate your knowledge and insight throughout the course. Clearly in your comfort zone and the overall experience through the digital formal for this course was better then expected.

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