Getting Results Without Authority

  • Management
  • Course Code: 32532

Learn how to influence individuals and outcomes without the use of formal authority.

Whether you’re dealing with bosses, colleagues, team members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation. Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Determine your personal power base.
  • Analyze your approach when influencing others and know how to adjust it.
  • Identify the fundamentals of exchange and reciprocity.
  • Develop and apply persuasion skills using four skill steps to influence others.
  • Improve your basic interpersonal skills of listening, questioning, and providing constructive feedback.
  • Appreciate the value of constructive conflict, and learn how to work through conflict situations when influencing.
  • Identify the basic steps of negotiation and promote win-win results.
  • Establish or regain credibility so you can begin to influence people
  • Effectively use your power base to persuade others
  • Understand the person you’re trying to influence—and persuade through give-and-take
  • Develop and grow relationships within your organization and beyond
  • Create a collaborative work environment for faster, better results
  • Successfully sell your ideas and implement change
  • Achieve trust and give-and-take relationships up, down and across the organization
  • Influence people while projecting self-confidence without being pushy
  • Identify various negotiating techniques that promote win-win outcomes

Course Features

  • Interactive exercises and role plays to give you the opportunity to try new skills in a safe environment and transfer your learning back in your work environment
  • A self-assessment that provides insight into your preferences and how that impacts how you work with others
  • Job aid to help you recall and apply key learning points when you need to


Who Should Attend


Professionals who need to improve their influencing skills to achieve results through others.



$2,295 Member Fee
$2,495 Non Member Fee
View our pricing options and start saving today
205 Reviews 4 Star

Course Reviews

  • Past Participant, Senior Desktop Support Consultant Aug 16, 2020

    Marilyn D was a very good teacher with lots of anecdotes to help us better understand the concepts. Good course to learn how to read other people's work style and how to adapt to it. It was a good learning environment even though we were online, it was very engaging.

  • Andre Morriseau, Communications Manager. Ontario Native Women's Association Aug 16, 2020

    Due to COVID-19 I had to reschedule my participation twice. Everyone at CMC was kind and beyond accommodating. I sincerely think the world is ready for the right kind of online learning. CMC is that kind of new learning. An old dog can learn new tricks.

  • Past Participant, Supervisor, Regulatory Affairs Aug 16, 2020

    This is a comprehensive course that touches on many aspects that are important in any position. There is something for everyone to take away. The on-line experience was different but as efficient, from a learning perspective. The course will provide you with insight into different perspectives, that you might not have thought of. You will also learn about different tools that are applicable in any job, as well as in your personal life.

  • Past Participant, Accommodation Manager Aug 16, 2020

    Marilyn is an excellent facilitator and brought her extensive experience to this providing great insight. Thank you Marilyn! It's a great course to build your confidence to influence others and their decisions. Also allows you to further understand the many personalities you will encounter in your work life.

  • Past Participant, Toyota Motor Manufacturing Canada Dec 24, 2019

    Good trainingVery knowledgeblegood course

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