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Samuel E., Supervisor, Production Sep 17, 2024
Best course I've ever taken for conflict. Marilyn was awesome
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Michael R., Supervisor, Maintenance Sep 17, 2024
The course was great and I really enjoyed it.
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Naginder S., Supervisor, Production Sep 17, 2024
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Shelley M., Senior Customer Service Representative Sep 9, 2024
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Cathy T., Training Coordination Manager Sep 9, 2024
Loved the venue, access to coffee/tea/drinks. Amazing facilitator, super professional. We were lucky to have such an engaged group of learners.
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Megan A., Service Coordinator May 15, 2024
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Corrie L., Associate Practice Manager May 15, 2024
The facilator was well versed, she was warm and approachable. Loved the content and the atmosphere.
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Past Participant, Manager May 15, 2024
I really enjoyed the way all of the participants interacted. It was nice to see the buy in.
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Past Participant, Program Coordinator - Indigenous Practical Nursing Program May 15, 2024
This was great! Very applicable to supervisors & managers but also to the general public.
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Robert M., Superintendent May 13, 2024
The instructor was outstanding, very knowledgeable in her field.
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Kevin B., Equipment Manager Simcoe May 13, 2024
Very informative
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Denis N., Production Manager - Electronics May 13, 2024
I've got more understanding about subject.
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Danielle A., Quality Control Manager May 13, 2024
Very well delivered and the content was current and relevant
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Past Participant, Building Operator May 13, 2024
Good
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Past Participant, Production Supervisor May 13, 2024
Absolutely Amazing
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Past Participant, National Accounts Manager May 13, 2024
teacher was amazing!!!!
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Past Participant, Production Manager - Motors May 13, 2024
Very informative and open to see flows in our atitude.
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Past Participant, Superintendent May 13, 2024
Great flow
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Past Participant, Officer Learning & Operational Development Feb 29, 2024
I learned a lot about use of the proper wording during possible conflict situations.
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Past Participant, Executive Director Dec 8, 2023
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Michelle G., Jr. Project Manager Dec 8, 2023
It was a great course. The teacher was great and very knowledgeable.
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Clare P., Learning and Development Specialist Dec 8, 2023
Sherry was great, very knowledgeable, open to answering many questions. Great having the opportunity to do many breakout rooms, shame not more people on the course, but all attendees were very pleasant to study and work with.
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Past Participant, Operations Manager Dec 4, 2023
I appreciated the in-person learning environment. Each module was concise, practical, and relatable. I enjoyed the small group work. Overall, a great workshop with lots of takeaways!
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Dawson K., Area Manager SPECIAL PROJECTS Dec 4, 2023
Was useful, enjoyable and added tools to my leadership tool kit
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Joe B., Manager Sep 15, 2023
Entertaining but tiring
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Jody R., Program Manager Sep 15, 2023
Sherry was super awesome at this course and worked through all situations presented to her.
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Chrystal M., Executive Director Sep 15, 2023
I really liked that the group was small so that discussions could take place with plenty of time to cover the information. The presenter (Sherry) was excellent and very easy to listen to.
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Carla T., Manager or Operations Sep 15, 2023
I thought the course was very relevant and the presenter engaging. The roll play was helpful in trying to work out those uncomfortable feelings in having difficult conversations.
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Past Participant, Team Lead Sep 15, 2023
Facilitator provided lots of insight. Great use of groups.
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Past Participant, Team Lead Sep 15, 2023
The course was very engaging. Everyone participated.
I liked the fact that this course provided examples on how to manage conflict.
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Past Participant, Customer Service Representative Aug 25, 2023
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Past Participant, Senior Project Manager Aug 25, 2023
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Past Participant, Key Account Executive Aug 25, 2023
Great course, well thought out and a must do for those getting into leadership. Trainer is very knowledgeable and engaging.
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Past Participant, Senior Manager, Contract Management, Performance and Accountability Aug 25, 2023
Love the interactions with others. Good to hear of other situations and how they were handled.
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Past Participant, Employment Facilitator Aug 25, 2023
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Amy V., Marketing Director May 17, 2023
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Past Participant, Maintenance May 17, 2023
Darren did a fantastic job of directing the conversation and making everyone feel comfortable.
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Past Participant, Executive Director, Student Services May 17, 2023
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Past Participant, Cook May 17, 2023
I enjoyed it and had a lot of take away
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Lara R., Loyalty Officer May 15, 2023
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Beatriz M., Senior Executive Assistant May 15, 2023
Marilyn was a great facilitator. She had a lot of good pointers on how to address some of my day to day conversations.
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Past Participant, Lead Hand May 15, 2023
Instructor was awesome.
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Past Participant, Production Supervisor May 15, 2023
Great course to take
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Past Participant, Behaviour Consultant Feb 3, 2023
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Past Participant, Superintendent Feb 3, 2023
Great facilitator! Interjected with real world scenarios and the their own experiences when appropriate. Encouraged discussion and interaction.
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Past Participant, Formet Industries Dec 8, 2022
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Past Participant, Municipal Property Assessment Corporation Dec 8, 2022
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Danielle Luesby, Senior Project Advisor, Senate Of Canada Dec 8, 2022
Great teacher, very engaging and helpful.
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Wesley Plant, Head, Expert Support Unit, Environment And Climate Change Canada Dec 7, 2022
A very good course
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Past Participant, Trent University Dec 7, 2022
I learned more than I expected (hence the response to the expectations question above). The facilitator was very good.
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Past Participant, Town Of Orangeville Dec 7, 2022
the facilitator, Sherry, was awesome!
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Jamie Smith, Shop and Truck Fleet Supervisor, Walker Industries Dec 7, 2022
I found the course very informative and the instructor did an excellent job of putting it across. She answered any and all questions that anyone had.
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Adaiah Jonah, IT Manager, Vitesco Technologies Dec 7, 2022
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Massiel Gutierrez, CSR, Walker Industries Nov 11, 2022
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Jansen Waddell, CSR, Walker Industries Nov 11, 2022
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Past Participant, Walker Industries Nov 11, 2022
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Past Participant, Bayer Inc Sep 16, 2022
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Corey Tatsu, Product Sales Manager, Vitesco Technologies Sep 16, 2022
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Mike Gauthier, Production Supervisor, Walker Industries Sep 16, 2022
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Past Participant, Walker Industries Sep 16, 2022
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Joanne Tom, Branch Manager, Meridian Credit Union Jun 1, 2022
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Thalia Lim Sang, Senior Behaviour Technician, Lake Ridge Community Support Services May 17, 2022
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Teresa Hunter, Account Manager, Central Garden & Pets May 17, 2022
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Christina Sanford, Registered Behaviour Technician, Lake Ridge Community Support Services May 17, 2022
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Past Participant, Lake Ridge Community Support Services May 17, 2022
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Past Participant, Lake Ridge Community Support Services May 17, 2022
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Past Participant, Capital Power Corporation Mar 2, 2022
Ann (our Instructor) was very adaptable to the small class size and was able to adjust interactions so they were effective and meaningful to all. Ann ensured that all attendees were comfortable participating and gained practical skills from the course.
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Past Participant, Kahnawake Environment Protection Office (KEPO) Mar 2, 2022
It was a fun course, not as heavy or intense as I expected it would be.
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Cheyenne Poveromo, Receptionist, Finance & Administration, Mohawk Council of Kahnawake Mar 2, 2022
I believe the course was extremely helpful, especially in pushing me out of my comfort zones. I also think that because we had a small group I was able to work on myself more based on the information and tips given. I had a lot of opportunity to practice
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Past Participant, Arbor Memorial Services Inc. Dec 8, 2021
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Past Participant, Tarion Warranty Corporation Dec 8, 2021
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Past Participant, Trisura Guarantee Insurance Company Dec 8, 2021
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Karen Young, Operations Manager, Covanta Environmental Solutions Dec 8, 2021
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Past Participant, International Joint Commission Dec 8, 2021
more practice opportunities
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Past Participant, Mapei Inc. Dec 8, 2021
Always reference the course times by region
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Past Participant, Bloom Orthodontics and Children's Dentistry Dec 8, 2021
Mentioning the time zone. Some information about dealing with conflict with difficult personalities
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Past Participant, Esri Canada May 25, 2021
Really good content, less info on delegating would have been helpful and more on the first two sessions
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Past Participant, Brewers Distributors Ltd. May 25, 2021
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Richard Young, District Sales Manager, Hubbell Canada May 25, 2021
I took away alot from this course. I will take more of these courses in the future.
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Krista Clark, Senior Manager, Talent Development, Liberty Utilities Feb 23, 2021
Great facilitator. It was great in a small group-more time for review, reflection and feedback.
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Past Participant, Brewers Supply Group Canada Feb 23, 2021
Great content, practical examples that could be applied right away.
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Past Participant, Information and Privacy Commissioner (IPC) of Ontario Feb 23, 2021
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Brian D'Silva, Supervisor - Technology & Operations, Ontario Energy Board Oct 21, 2020
Very inciteful as to how we do manage conflict and a better way that it can be done. Also how we word things to achieve the best results.
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Past Participant, H.C. Starck Canada Inc Aug 19, 2020
Good interaction with students and instructor
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Past Participant, Saegis Apr 27, 2020
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Past Participant, RNR Patient Transfer Dec 3, 2019
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Past Participant, Ontario Clean Water Agency Dec 2, 2019
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Past Participant, Fresenius Kabi Canada Ltd Sep 25, 2019
Gave real life examples. Was able to provide great suggestions on how to handle different situations.
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Past Participant, Individuals Sep 21, 2019
Peter is great
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Andre Brooks, Magna Jun 21, 2019
excellent course Excellent facilitator. Overall, I would say my customer experience was excellent
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Past Participant, Walker Industries Jun 10, 2019
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Past Participant, Cogeco Connexion Jun 8, 2019
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Past Participant, Brookfield Properties Jun 7, 2019
Liked the course. Was engaged throughout the day. Very good and knowledgeable Treated well from registration to post course.
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Past Participant, Environics Research Group Jun 7, 2019
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Past Participant, Canada Bread/Bimbo Canada Jun 7, 2019
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Past Participant, Workplace Safety and Insurance Board Mar 17, 2019
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Past Participant, IIROC Mar 14, 2019
Informative, relevant information which can be utilized. He was personable, interactive, easy to listen to.
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Past Participant, CPP Investment Board Mar 13, 2019
The instructor was animated and energetic.
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Past Participant, Kenaidan Contracting Ltd. Mar 11, 2019
The interaction within the group was very good and beneficial for myself since it seemed we as a group we're willing to share our real comments The facilitator was professional and was knowledgeable related to the course topic and was open as well willing to share comments and propose pratical changes to our approach of delivery The surroundings we're good, washrooms we're clean, break and lunch provided was above average
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Past Participant, Children's Aid Society Of Toronto Mar 7, 2019
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Past participant, The Beer Store Dec 4, 2018
Difficult to fit into 1 day, I understanding. Loved the content however we moved quite slow through the first half of the day and got into the 'meat' of the course in the second half. By the end of the day, everyone was losing a bit of energy. It would be great to get to the meat earlier while everyone is still 100% engaged.
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Past participant, Nuclear Waste Management Organization Dec 3, 2018
Colin was great. One of the best that I've worked with during my career.
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Past participant, RPS Real Property Solutions Dec 2, 2018
The course was good but I feel it was geared towards people in a management role and less of a sales orientated role. I would have benefited from more client type scenarios and discussions Colleen was amazing and kept the group engaged
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Past participant, Parmalat Canada Ltd. Sep 23, 2018
Easy to converse with, shared personal experiences, will to converse outside of group discussions, engages all participants.
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Past participant, Interac Corporation Sep 23, 2018
I would have liked some time on how to work through conflicts with challenging people.
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Past participant, Walpole Island First Nation Jun 7, 2018
it wasn't really about the facilitator, it's just that I don't like the interactive teachings. I'm a shy person to begin with and being in a room of strangers, I get really nervous and sometimes start to stutter
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Past participant, Walpole Island First Nation Jun 6, 2018
She dealt with a couple of participants that were still upset/angry with previous work reasons that lead them to be in the course very well.
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Past participant, Copper Core Ltd Jun 5, 2018
very good explanation
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Past participant, Federal Express Canada Ltd Mar 22, 2018
Knowledgeable, pace of learning was a bit slow for me however I recognize that people have different rates of learning.
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Past participant, Goeasy Ltd Mar 20, 2018
Great at managing the time throughout the day while still keeping the pace slow enough to explain concept and let people relate to the topic.
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Mike Andrae, Fowler Construction Mar 19, 2018
Colin held our attention well and the class moved at a good pace with excellent group activity and interaction
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Past Participant, Parkinson Canada Nov 2, 2017
great facilitator and learning enviornment
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Past participant, Parkinson Canada Nov 2, 2017
great facilitator and learning enviornment
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Past Participant, Honda Canada Inc. Oct 29, 2017
The course provided good recommendations and strategies to address conflict in the workplace Our facilitator was very knowledgable and engaging however could have been a little more familiar with the flow of the material (asked us to do an extercise before going over the material) Overall great experience - good content and activities
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Past participant, Honda Canada Inc Oct 29, 2017
The course provided good recommendations and strategies to address conflict in the workplace Our facilitator was very knowledgable and engaging however could have been a little more familiar with the flow of the material (asked us to do an extercise before going over the material) Overall great experience - good content and activities
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Past Participant, Canadian Partnership Against Cancer (CPAC) Jul 19, 2017
Great course! Lots of tools and tips to learn in practice! Great facilitator!I enjoyed this course. Great job!
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Past participant, Canadian Partnership Against Cancer (CPAC) Jul 19, 2017
Great course! Lots of tools and tips to learn in practice! Great facilitator! I enjoyed this course. Great job!
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Past Participant, Solvay Pharma Inc. May 14, 2017
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Past Participant, Canadian Memorial Chiropractic College (CMCC) May 14, 2017
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Past Participant, Boost Agents May 14, 2017
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Past participant, Solvay Pharma Inc. May 14, 2017
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Past participant, Canadian Memorial Chiropractic College (CMCC) May 14, 2017
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Past Participant, Office of the Privacy Commissioner of Canada Mar 20, 2017
Peter was great! Engaged and enthusiastic and really knows his stuff! I know it wasn't the norm, but really like the small classroom feel as everyone got to participate.
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Past participant, Office of the Privacy Commissioner of Canada Mar 20, 2017
Peter was great! Engaged and enthusiastic and really knows his stuff! I know it wasn't the norm, but really like the small classroom feel as everyone got to participate.
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Peter C. Jan 30, 2017
This course was a positive experience right from the start. I was engaged the entire time .. loved it Again , Donna was fantastic, I cant wait to take another one her classes. This course really opened my eyes to conflict.. I've always been the type of person to jump to conclusions and accusations very quickly, I now have a process to follow to come to a much calmer resolution to most conflict situations. I recommend this course to anyone who has to deal with different kinds of personalities through out your day, whether it be at work, home or in society in general
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Past Participant, Stratford Shakespeare Festival Jan 30, 2017
I enjoyed it and found it reassuring with the practices i currently try to use I would like to learn more on the topic of dealing with Difficult People.
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Past Participant, Oxford Properties Group Inc. Jan 30, 2017
I enjoyed the course but i would have preferred a little more information on how i can use these skills to handle people who are less cooperative in situations.
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Past Participant, Toyota Motor Manufacturing Canada Jan 30, 2017
Some of the class were disappointed that there was not more time to cover conflict with 'difficult people' as that is covered in a different course.
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Past Participant, Legislative Assembly of Ontario ("The Leg") Jan 29, 2017
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Past Participant, Workplace Safety and Insurance Board (WSIB) Jan 29, 2017
The time flew by, the exercises were relevant. Donna was awesome. People at my table were very pleased with her. It was a great course, and i look forward to using what i have learned. Thank you and thanks to Donna.
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Past Participant, Maritime Employers Association Oct 31, 2016
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Past Participant, Mental Health Commission of Canada Oct 27, 2016
Great engaging instructor and course content
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Past Participant, Hubbell Canada Jul 26, 2016
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Past Participant, Rangle.IO Jul 24, 2016
I feel that I walked away with tools and techniques to help me better manage conflict. It has increased my confidence in the ability to do so. Dealing with conflict is a very stressful thing, but Ann was able to break down steps and strategies to help make it less of an obstacle. I've already been practicing scenarios in my head... though I hope to never have to use them!
Ann was an excellent facilitator. She was able to keep the group on point and focused if ever it trailed off (we had one participant in particular who was very talkative, so she would often have to steer him back to the topic, gracefully moving forward without ever cutting him off, and inviting others to speak so he wasn't always dominating.) I also felt that she shared the right amount of personal experiences that never felt "I just want to talk about myself", and were relevant to the discussion at hand. This helped provide real life examples that others could possibly relate to. The instruction was always very clear and she engaged the group very well. Personally I chose this workshop as it sounded very interactive from the description, which is how I learn best, and it didn't disappoint. Right near the end of the day I felt things may have been rushed through a little bit - not overly but maybe half an hour or so, and I think this was due to the gentleman who was very talkative eating up extra time throughout the day (even though Ann was very good at bringing the conversation back and moving forward.) This is not mentioned as a detriment to Ann, but just an observation. Ann always was very good at asking the group if things were fully understood or any one had any additional questions before moving on to the next lesson. A+ overall for Ann!
I felt the content was great and the instruction top notch. Also appreciated the nice lunch and breaks. Was happy that it was a small group (11 of us) which allowed for a good amount of engagement with our peers and attention from Ann to answer any questions.
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Past Participant, Combined Insurance Company of America Jul 20, 2016
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Past Participant, CIBC May 15, 2016
Donna is a skilled and personable facilitator, who did a great job throughout the day. One suggestion: I would have preferred to have fewer group activities/exercises and more "lecture"-style learning about this topic since we only had one day. But overall, it was a great course!
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Past Participant, MD-Direct May 15, 2016
Was hoping for more discussion and less writing in a workbook.
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Mark N. May 14, 2016
Well designed and impactful. Donna is fantactic!
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Past Participant, Siemens Canada Limited Mar 27, 2016
I'm not particularly fond of role playing. These type of activities are awkward and don't add value for myself. Otherwise, it was engaging.
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Past Participant, Immigration & Refugee Board of Canada Mar 20, 2016
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Past Participant, HW Protection Inc. Mar 19, 2016
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Past Participant, Region of Peel (Peel Region) Mar 17, 2016
I thought the course was good, and I feel I learnt skills which I can easily implement at work.
Facility was great.
He did a great job of presenting the material and providing real life examples.
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Past Participant, Ontario College of Teachers (OCT) Mar 16, 2016
I think the morning portion (Module 1) could be completed in about half the time if there was less group discussion; I found that aspect repetitive and would have liked to have received more direct advice and instruction from the instructor, who seemed to have a lot of rich experience and expertise.
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Past Participant, Red Deer College Jul 19, 2015
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Past Participant, Lake View Credit Union Jul 19, 2015
Excellent facilitator. Great content. |
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Past Participant, Strike Energy Services Inc. Jul 16, 2015
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Past Participant, Ontario Ministry of Education Jun 24, 2015
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Past Participant, Environment Canada Jun 21, 2015
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Past Participant Jun 21, 2015
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Rob L. Dec 14, 2014
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Past Participant, WSIB Dec 14, 2014
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Anthony T. Dec 14, 2014