Conflict Management Workshop

The ability to effectively manage conflict separates the good from the outstanding performers.

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Gain confidence in holding difficult conversations calmly and assertively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Manage conflict situations proactively and effectively
  • Manage your emotional reaction in a conflict situation     
  • Choose the appropriate conflict management approach for any scenario
  • Understand your own conflict style
  • Follow a proven method for diffusing tense situations
  • Communicate assertively without eliciting defensiveness from the other person
  • Plan for difficult conversations in a way that focuses on achieving the results you desire
  • Practice executing difficult conversations

Course Features

  • Self-assessment will provide insights into your conflict behaviours (TKI®)
  • Role plays to practice techniques and behaviours in a safe environment
  • Sharing of best practices regarding conflict management approaches
  • Job aids and resources to enable you to transfer your learning back to your work environment

Who Should Attend

Professionals and Managers who want to enhance their ability to deal with conflict situations productively.


$995 Non Member Fee
$895 Member Fee

Do you need a different date or location? We offer Courses On Request.

$995 Non Member Fee
$895 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

128 Reviews 4 Star

Course Reviews

  • Joe B., Manager Sep 15, 2023

    Entertaining but tiring

  • Jody R., Program Manager Sep 15, 2023

    Sherry was super awesome at this course and worked through all situations presented to her.

  • Chrystal M., Executive Director Sep 15, 2023

    I really liked that the group was small so that discussions could take place with plenty of time to cover the information. The presenter (Sherry) was excellent and very easy to listen to.

  • Carla T., Manager or Operations Sep 15, 2023

    I thought the course was very relevant and the presenter engaging. The roll play was helpful in trying to work out those uncomfortable feelings in having difficult conversations.

  • Past Participant, Team Lead Sep 15, 2023

    Facilitator provided lots of insight. Great use of groups.

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