Conflict Management Workshop

  • Communication & Interpersonal Skills
  • Course Code: 21007

The ability to effectively manage conflict separates the good from the outstanding performers.

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Gain confidence in holding difficult conversations calmly and assertively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Manage conflict situations proactively and effectively


Who Should Attend

Professionals and Managers who want to enhance their ability to deal with conflict situations productively.



$1,095 Member Fee
$1,195 Non Member Fee
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35 Reviews 4 Star

Course Reviews

  • Past Participant, Parkinson Canada Nov 2, 2017

    great facilitator and learning enviornment

  • Past Participant, Honda Canada Inc. Oct 29, 2017

    The course provided good recommendations and strategies to address conflict in the workplace Our facilitator was very knowledgable and engaging however could have been a little more familiar with the flow of the material (asked us to do an extercise before going over the material) Overall great experience - good content and activities

  • Past Participant, Canadian Partnership Against Cancer (CPAC) Jul 19, 2017

    Great course! Lots of tools and tips to learn in practice! Great facilitator!I enjoyed this course. Great job!

  • Past Participant, Boost Agents May 14, 2017

  • Past Participant, Canadian Memorial Chiropractic College (CMCC) May 14, 2017

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