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Past Participant, Maritime Employers Association Oct 31, 2016
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Past Participant, Toyota Motor Manufacturing Canada Jan 30, 2017
Some of the class were disappointed that there was not more time to cover conflict with 'difficult people' as that is covered in a different course.
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Past Participant, Oxford Properties Group Inc. Jan 30, 2017
I enjoyed the course but i would have preferred a little more information on how i can use these skills to handle people who are less cooperative in situations.
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Past Participant, Stratford Shakespeare Festival Jan 30, 2017
I enjoyed it and found it reassuring with the practices i currently try to use I would like to learn more on the topic of dealing with Difficult People.
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Peter C. Jan 30, 2017
This course was a positive experience right from the start. I was engaged the entire time .. loved it Again , Donna was fantastic, I cant wait to take another one her classes. This course really opened my eyes to conflict.. I've always been the type of person to jump to conclusions and accusations very quickly, I now have a process to follow to come to a much calmer resolution to most conflict situations. I recommend this course to anyone who has to deal with different kinds of personalities through out your day, whether it be at work, home or in society in general
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Past Participant, Workplace Safety and Insurance Board (WSIB) Jan 29, 2017
The time flew by, the exercises were relevant. Donna was awesome. People at my table were very pleased with her. It was a great course, and i look forward to using what i have learned. Thank you and thanks to Donna.
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Past Participant, Legislative Assembly of Ontario ("The Leg") Jan 29, 2017
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Past Participant, Mental Health Commission of Canada Oct 27, 2016
Great engaging instructor and course content
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Past Participant, Hubbell Canada Jul 26, 2016
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Past Participant, Rangle.IO Jul 24, 2016
I feel that I walked away with tools and techniques to help me better manage conflict. It has increased my confidence in the ability to do so. Dealing with conflict is a very stressful thing, but Ann was able to break down steps and strategies to help make it less of an obstacle. I've already been practicing scenarios in my head... though I hope to never have to use them!
Ann was an excellent facilitator. She was able to keep the group on point and focused if ever it trailed off (we had one participant in particular who was very talkative, so she would often have to steer him back to the topic, gracefully moving forward without ever cutting him off, and inviting others to speak so he wasn't always dominating.) I also felt that she shared the right amount of personal experiences that never felt "I just want to talk about myself", and were relevant to the discussion at hand. This helped provide real life examples that others could possibly relate to. The instruction was always very clear and she engaged the group very well. Personally I chose this workshop as it sounded very interactive from the description, which is how I learn best, and it didn't disappoint. Right near the end of the day I felt things may have been rushed through a little bit - not overly but maybe half an hour or so, and I think this was due to the gentleman who was very talkative eating up extra time throughout the day (even though Ann was very good at bringing the conversation back and moving forward.) This is not mentioned as a detriment to Ann, but just an observation. Ann always was very good at asking the group if things were fully understood or any one had any additional questions before moving on to the next lesson. A+ overall for Ann!
I felt the content was great and the instruction top notch. Also appreciated the nice lunch and breaks. Was happy that it was a small group (11 of us) which allowed for a good amount of engagement with our peers and attention from Ann to answer any questions.
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Past Participant, Combined Insurance Company of America Jul 20, 2016
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Past Participant, MD-Direct May 15, 2016
Was hoping for more discussion and less writing in a workbook.
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Past Participant, CIBC May 15, 2016
Donna is a skilled and personable facilitator, who did a great job throughout the day. One suggestion: I would have preferred to have fewer group activities/exercises and more "lecture"-style learning about this topic since we only had one day. But overall, it was a great course!
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Mark N. May 14, 2016
Well designed and impactful. Donna is fantactic!
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Past Participant, Siemens Canada Limited Mar 27, 2016
I'm not particularly fond of role playing. These type of activities are awkward and don't add value for myself. Otherwise, it was engaging.
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Past Participant, Immigration & Refugee Board of Canada Mar 20, 2016
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Past Participant, HW Protection Inc. Mar 19, 2016
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Past Participant, Region of Peel (Peel Region) Mar 17, 2016
I thought the course was good, and I feel I learnt skills which I can easily implement at work.
Facility was great.
He did a great job of presenting the material and providing real life examples.
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Past Participant, Ontario College of Teachers (OCT) Mar 16, 2016
I think the morning portion (Module 1) could be completed in about half the time if there was less group discussion; I found that aspect repetitive and would have liked to have received more direct advice and instruction from the instructor, who seemed to have a lot of rich experience and expertise.
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Past Participant, Lake View Credit Union Jul 19, 2015
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Excellent facilitator. Great content. |
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Past Participant, Red Deer College Jul 19, 2015
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Past Participant, Strike Energy Services Inc. Jul 16, 2015
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Past Participant, Ontario Ministry of Education Jun 24, 2015
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Past Participant, Environment Canada Jun 21, 2015
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Past Participant Jun 21, 2015
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Anthony T. Dec 14, 2014
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Past Participant, WSIB Dec 14, 2014
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Rob L. Dec 14, 2014
