Conflict Management Workshop

  • Communication & Interpersonal Skills
  • Course Code: 21007

The ability to effectively manage conflict separates the good from the outstanding performers.

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Gain confidence in holding difficult conversations calmly and assertively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Manage conflict situations proactively and effectively
  • Manage your emotional reaction in a conflict situation     
  • Choose the appropriate conflict management approach for any scenario
  • Understand your own conflict style
  • Follow a proven method for diffusing tense situations
  • Communicate assertively without eliciting defensiveness from the other person
  • Plan for difficult conversations in a way that focuses on achieving the results you desire
  • Practice executing difficult conversations

Course Features

  • Self-assessment will provide insights into your conflict behaviours (TKI®)
  • Role plays to practice techniques and behaviours in a safe environment
  • Sharing of best practices regarding conflict management approaches
  • Job aids and resources to enable you to transfer your learning back to your work environment


Who Should Attend

Professionals and Managers who want to enhance their ability to deal with conflict situations productively.



$1,095 Member Fee
$1,195 Non Member Fee
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67 Reviews 4 Star

Course Reviews

  • Past Participant, Ontario Clean Water Agency Dec 2, 2019

  • Past Participant, Fresenius Kabi Canada Ltd Sep 25, 2019

    Gave real life examples. Was able to provide great suggestions on how to handle different situations.

  • Past Participant, RNR Patient Transfer Dec 3, 2019

  • Past Participant, Individuals Sep 21, 2019

    Peter is great

  • Andre Brooks, Magna Jun 21, 2019

    excellent course Excellent facilitator. Overall, I would say my customer experience was excellent

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