Conflict Management Workshop

  • Communication & Interpersonal Skills
  • Course Code: 21007

The ability to effectively manage conflict separates the good from the outstanding performers.

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Gain confidence in holding difficult conversations calmly and assertively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Manage conflict situations proactively and effectively


Who Should Attend

Professionals and Managers who want to enhance their ability to deal with conflict situations productively.



$1,095 Member Fee
$1,195 Non Member Fee
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28 Reviews 4 Star

Course Reviews

  • Past Participant, Maritime Employers Association Oct 31, 2016

  • Past Participant, Toyota Motor Manufacturing Canada Jan 30, 2017

    Some of the class were disappointed that there was not more time to cover conflict with 'difficult people' as that is covered in a different course.  

  • Past Participant, Oxford Properties Group Inc. Jan 30, 2017

    I enjoyed the course but i would have preferred a little more information on how i can use these skills to handle people who are less cooperative in situations.  

  • Past Participant, Stratford Shakespeare Festival Jan 30, 2017

    I enjoyed it and found it reassuring with the practices i currently try to use   I would like to learn more on the topic of dealing with Difficult People.

  • Peter C. Jan 30, 2017

    This course was a positive experience right from the start. I was engaged the entire time ..  loved it Again , Donna was fantastic, I cant wait to take another one her classes. This course really opened my eyes to conflict.. I've always been the type of person to jump to conclusions and accusations very quickly, I now have a process to follow to come to a much calmer resolution to most conflict situations. I recommend this course to anyone who has to deal with different kinds of personalities through out your day, whether it be at work, home or in society in general

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