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Balpreet K., Logistics Coordinator Nov 24, 2025
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Past Participant, Sr. Analyst, Financial Operations Nov 25, 2024
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Matt L., Supplier Development Jul 17, 2024
Enjoyed the course content and course delivery.
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Jay S., Business Development Representative Jul 17, 2024
Lew is very good at what she does, knows her stuff and able to speak to the crowd she is teaching.
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Danny V., Supervisor of By-law Enforcement Apr 23, 2024
It was a very encouraging and engaging course. Dr. Lew is an amazing instructor with sincere passion and knowledge of the material. I have definitely taken away much knowledge from the course and I would recommend the course to anyone who wishes to take
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Past Participant, Systems Analyst/Project Leader Apr 23, 2024
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Past Participant, Director, Patient Services Mar 26, 2024
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Angela F., Customer Service Representative Mar 26, 2024
Information was provided in a positive upbeat manner, relating to real life scenarios (for some examples). I appreciated the input and feedback on the work exercises.
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Past Participant, Manager, Accounting Division Jan 26, 2024
I really enjoyed this course. This course provided a lot of useful information which I will use in my work.
Instructor Dr. L. Bayer made this course very interesting and engaging. I also appreciate Dr. Bayer sharing her experience and insights.
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Past Participant, Administrative Assistant Jan 26, 2024
It's very informative
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Past Participant, Office Assistant Nov 28, 2023
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Past Participant, Team Lead Nov 28, 2023
I have learned so much from attending this course. I gained new techniques that I can apply at work. I learned so much from the instructor because she provided feedback on how I can re-phrase my opening sentences.
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Past Participant, Senior Manager Nov 28, 2023
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Past Participant, Cancer Data Methodologist, Analytics Nov 28, 2023
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Past Participant, Member Services Representative Nov 28, 2023
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Past Participant, Sales Coordinator Nov 28, 2023
Dr Bayer is an excellent presenter and teacher. I thoroughly enjoyed the course and realize now this was a much needed update to my business writing skills. Thank you.
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Past Participant, Member Services Nov 28, 2023
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Jolanta Z., Unknown Sep 22, 2023
Excellent. Learned a lot.
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Past Participant, Marketing Specialist, Proposal Coordinator Sep 22, 2023
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Past Participant, Regional Manager- York-Simcoe-Muskoka Sep 22, 2023
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Past Participant, Machinery Engineer Sep 22, 2023
it was good to write examples since I don't do that enough. and hearing others answers gave me some ideas on what I could do better.
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Past Participant, HP Medical Affairs Education & Operations Sep 22, 2023
Reg was an excellent presenter
I liked the booklet - I found it helpful
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Xinxin L., Food Safety Data Analyst Jul 20, 2023
Very good. The lecturer is responsible. I have learned a lot and I can apply these skills into the daily work
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Past Participant, Senior Officer & AML Analyst Jul 20, 2023
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Negar D., Senior Food Safety Analyst Jul 20, 2023
In general the course was perfect and Dr. Bayer was an amazing and excellent tutor.
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Past Participant, Senior Customer Account Specialist Jul 20, 2023
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Charmi G., Sr Test Analyst Jul 20, 2023
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Past Participant, EDI Business Analyst May 12, 2023
Good course and teacher
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Past Participant, Principal May 12, 2023
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Past Participant, Maintenance Mar 10, 2023
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Past Participant, Senior OD Specialist Mar 10, 2023
Dr. Lew was great. She was very focused on her approach to communications and I really liked the rules of communication (learned some important new ones).
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Past Participant, Office Compliance Manager Mar 10, 2023
Dr. Bayer was excellent and full of information.
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S. Prabaharan, Coordinator, Registration Education Mar 10, 2023
Dr. Bayer is very knowledgeable and gives up to date/ industry recognized information.
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F. Soliman, Transportation Manager Mar 10, 2023
The instructor was amazing. She was easy to listen to and was open to our questions.
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Past Participant, Financial Analyst Mar 10, 2023
Excellent
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Nathalie Giguere, Consultant, Change Management & Client Experience, CIBC Sep 23, 2022
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Linda Skerrett, Bilingual Customer Advocacy Specialist, Mercedes-Benz Canada Inc. Sep 23, 2022
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Kylie Chapman, Senior Analyst, Innovation, Research & Development, IESO Sep 23, 2022
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Past Participant, Simcoe County Jul 27, 2022
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Sylvie Huneault, Coordinator, Projects and Partner Relations, CAA North & East Ontario Jun 21, 2022
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Past Participant, 407 ETR Jun 21, 2022
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Alysha Manthadi, Quality & Support Analyst, 407 ETR Jun 21, 2022
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Past Participant, Humber College Institute Of Technology And Advanced Learning Jun 21, 2022
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Rania Azeem, Quality & Support Analyst, 407 ETR May 31, 2022
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Natalie Henry, Quality & Support Analyst, 407 ETR May 31, 2022
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Past Participant, BDO Canada LLP May 31, 2022
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Valerie Nykiforuk, Contract Specialist, New Gold Inc Mar 10, 2022
The course provided what I was looking for, insight to new trends and guidance to better writing.
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Past Participant, Inuit Tapiriit Kanatami Mar 10, 2022
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Past Participant, Office of the Superintendent of Financial Institutions Mar 10, 2022
Absolutely fantastic from start to finish. Lew was amazing and really made the course engaging and adjusted to each of our individual needs.
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Fatima Resendes Raulino, Receptionist, Ontario Energy Board Mar 10, 2022
The Instructor is excellent.
The course is well detailed and well explained.
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Past Participant, Federal Express Canada Ltd. Mar 10, 2022
relevant material and lots of kernels to add to the mix for my style
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Kelly Lee, Senior Contract Administrator, BHP Canada Dec 18, 2021
Maybe more practice time. To be able to achieve this less participants.
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Past Participant, Town Of Caledon Dec 16, 2021
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Past Participant, BHP Canada Dec 16, 2021
It was unclear as to which page we were on in the workbook as only a few times we were asked to turn to a certain page.
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Nicole Shay, Supervisor, Orangeville Court, Town Of Caledon Dec 16, 2021
shorter lunch so that the day could end sooner
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Past Participant, Call2recycle Oct 25, 2021
It was good. Lots of content. It was too long online though and would have been better divided into two days especially on line. I find looking at a screen for so long is very tiring. The other thing is connecting this training to how it could be used as an organization as a whole. It is my understanding that this was targeted for individuals only and it wouldn't be used as a tool or tools for the organization which I feel is a large gap.
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Viviane Wans, Director, Business Management, Call2recycle Oct 25, 2021
Excellent content, Participants engagement is very effective and contributes to the success of the learning materials. Overall, one of the best courses I participated in, but this is not surprising giving it is offered by AMA/CMA.Janet Bailey our Instructor was very professional, knowledgeable and funny to listen to. She never missed any comments or questions from any of us throughout the 2 days course. Thank you Janet and a big Thank you to AMA/CMA.
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Taralee Zimmerman, Principal Contracts Management, BHP Canada Sep 24, 2021
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Past Participant, Call2recycle Sep 24, 2021
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Past Participant, BHP Canada Jun 29, 2021
Under the virtual circumstances, I think Lew did an amazing job.
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Vee Punia, Director of IT, Q4 Inc. Jun 22, 2021
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Hannah Rose, Administrative Coordinator, Policy EVP Office, Financial Services Regulatory Authority of Ontario Jun 22, 2021
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Marica Macura, Director, Member Relations & Events, Electricity Distributors Association Jun 22, 2021
Will be recommending to others in our organization.
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Past Participant, DRS Pivotal Power Inc. Jun 22, 2021
Very thorough
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Jamie Cordoso-Watts, Assistant Manager, Ontario Teachers Insurance Plan Jan 28, 2021
The flow was great, the activities were well thought out and helped apply theory into practice. Overall, fantastic!
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Past Participant, GWL Realty Advisors Residential Dec 17, 2020
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Past Participant, Mines and Forestry Dec 17, 2020
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Morteza Mokhtari, PMI Feb 10, 2020
Provided a great toolkit that can be used in your day to day job. Would have been better to have digital assets in addition to hard-copy. Lots of experience
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Anny Cordeau, Honda Canada Finance Feb 3, 2020
overall great. Delivery is entertaining considering the subject.
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Past Participant, Canadian Stewardship Services Alliance Feb 3, 2020
Reg was an excellent teacher and really kept the classroom engaged! I have recommended Reg to my colleagues. He was an excellent Facilitator.
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Chris Minos, Everlink Payment Services Inc. Feb 3, 2020
I think more examples of work were needed. Since the class was a small group of 10 more sharing would have been great. I thought Reg did a great job, followed his timing and agenda perfectly and was always available for any questions during breaks and lunch. Its a great refresher course that you can learn from and bring back principles to insert in your day to day as soon as you get back to the office.
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Past Participant, Federal Economic Development Agency For Southern Ontario Feb 3, 2020
Reg kept us engaged throughout the days with various activities. It's geared towards business writing for the private sector.
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Suzanne Mascarenhas, CPSO Feb 3, 2020
Reg is extremely bright and well versed with communication techniques. It was at a good level for me personally. Go for it
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Paul Crawford, Ontario Energy Board Jan 31, 2020
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Past Participant, Philip Morris International Jan 31, 2020
Great tips and refreshers. Very good clear and detailed
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Past Participant, Alectra Utilities Nov 11, 2019
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Past Participant, Algonquin Nation Human Resources and Sustainable Development Corporation Nov 4, 2019
Very friendly and knowledgeable
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Past Participant, Cree Nation of Mistissini Oct 23, 2019
she was easy to talk too, and very clear on her explanations. yes I would definealty recommend to my colleagues and friends to this course. the course was aweome
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Tanya Coon, Cree Nation of Mistisini Oct 16, 2019
I really enjoyed learning the way Lew taught. It was so much practice. It kept us awake. She's fun. I enjoyed her teaching style. The course wasn't just a boring lecture. It was a good learning experience.
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Past Participant, Cree Nation of Mistissini Oct 15, 2019
the course was excellentupdated as well. Thank you. The facilitator was excellent and easy to talk to.
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Past Participant, Cree Nation of Mistissini Oct 15, 2019
she's awesome
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Past Participant, Cree Nation of Mistissini Oct 15, 2019
Enjoyed this course Really enjoyed the facilitator.
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Past Participant, Cree Nation of Mistissini Oct 15, 2019
The facilitator was very clear in explaining the pros and cons in business writing. She is a very good facilitator. I enjoyed the group work and discussions she made us do. The course will be beneficial for me in my workplace because it taught me what guidelines to use for effective writing. One thing I would say is, "if you want to learn or upgrade your writing skills, Effective Business Writing is a great course to take with CMC". I strongly recommend this course to my colleagues.
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Past Participant, Cree Nation of Mistissini Oct 15, 2019
I enjoyed every minute of it. What I liked about it was Lew made it so interesting that she made me want to listen more and more. Of all the courses I've taken in the past, CMC is really great! She was absolutely amazing! I hope to see her again in the future."Enjoy the course!" and "Listen , it is very easy to understand"
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Liette Ouellette, Public Service and Procurement Canada Oct 10, 2019
I learned some good tips. She is a strong subject matter expert and explains clearly. It was more basic than I anticipated.
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Past Participant, Cree Nation of Mistissini Oct 8, 2019
Excellent Facilitator, very knowledgeable and professional. Would take more training with them. Handbook is short and sweet with useful tools and information.
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Tonya Hughboy, Cree Nation of Mistissini Oct 8, 2019
Lewis is an excellent facilitator and overall, she made a big impact on my learning experience. Thank you. It's a must take course
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Past Participant, Kumon Canada Inc. Sep 2, 2019
Reg kept us on track, shared stories and analogies that made it easier to learn and lastly, was always open to receiving questions. Reg also set a good pace for learning.
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Bonnie B. Hakim, Brink's Canada Limited Aug 22, 2019
Page 73: spend more time here-very important! (I am not shouting-just making my point clear) : REG IS GREAT--YOU SHOULD CLONE HIM. I'm not kidding. Have him Train the newcomers....If you are starting off a communications or similar career--take this course first. GREAT base for all.
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Jordan Muenz, Alectra Aug 21, 2019
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Past Participant, Everest Clinical Research Aug 20, 2019
great stories to relate to topic. I would recommend this course to a colleague who need to simplify their communications/emails, who needed to work on more white space in emails and who needed to be precise in what they expected from the reader.
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Sue Ganesh, Fresenius Kabi Canada Aug 20, 2019
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Past Participant, Vale Canada Limited Jul 16, 2019
Engaging & well-taught. Very helpful and clear with instructions. Very applicable
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Past Participant, Steadyhand Investment Funds Jul 11, 2019
I had low expectations for this course as I've had poor experiences in the past. I was very impressed with the detailed layout of the modules, the way Reg Scotland instructed, and the myriad of different topics we were able to cover in only two days. Between the course and the workbook, I believe I will have higher quality written documents going forward. Reg is excellent.I will be recommending this course to my colleagues in our head office in Vancouver.
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Past Participant, The Law Society of Ontario Jul 9, 2019
The course is very useful. Reg is a great facilitator. He is helpful. He is able to keep you focused and interested in the course materials.I learned a lot.
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Past Participant, 407 ETR Mar 20, 2019
I never had the opportunity to inform the account manager that i had a food allergy but i spoke to rose and she corrected that for my training the next week.
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Past Participant, Esri Canada Mar 18, 2019
It was a great course, and Reg was a wonderful instructor. I have taken a way some valuable tips. Thank you
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Past Participant, Watershed Change Integration Mar 18, 2019
I enjoyed the structure and pace of the course. It was easy to follow and the exercises were relevant to the subject.Reg was very engaging. He used relevant examples throughout the course and created a space for group discussion. He was also very encouraging.My experience was excellent. I looked forward to participating in training each day and I am excited to apply my learning to my day-to-day.
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Past Participant, Watershed Change Integration Mar 18, 2019
Very practical Reg was very engaging and enthusiastic about the subject. His examples were relevant to the subject matter making it easy to draw connections back to the course material. I would take another course with Reg,Very positive. The course was excellent and the facility and classroom were great!
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Past Participant, Denso Sales Canada, Inc Jan 30, 2019
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Past Participant, Maple Leaf Sports and Entertainment Jan 25, 2019
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Past Participant, Ontario Medical Association Jan 2, 2019
Sheila is/was FANTASTIC. Engaging, funny, informed - a great instructor. I don't think I learnt much 'new', but it was a good reflective course and a reminder to be more mindful and concise.
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Past participant, Office of the Superintendent of Financial Institutions Aug 12, 2018
It would have been great to read some course material before the sessions, ideally complete some homeworks, have those reviewed by instructors beforehand. This would have enhance the learning experience.
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Past Participant, LoyaltyOne Inc. Oct 15, 2017
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Past Participant, LoyaltyOne Inc. Oct 12, 2017
The course was amazing.. Franca did a fantastic job in keeping the class engaged Franca provided great tips and best practices which will be useful for my role at work. I would recommend that the grammar course is combine with the effective business writing course. The benefits from both would be superb
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Past Participant, Canadian Investor Protection Fund Oct 11, 2017
Have all three courses offered Loved her story about when she came to Canada and beat all odds. Thanks for always covering everything and letting quiet people have a chance or younger people.
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Past Participant, Kumon Canada Inc. Sep 26, 2017
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Past Participant, Green Shield Canada Sep 26, 2017
This was very enjoyable. Reg was a fantastic instructor! I hope to take one of his courses again in the near future. It was very worth my time.
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Past Participant, York Regional Police Sep 26, 2017
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Past Participant, UNICEF Canada Sep 25, 2017
The course was delivered very well and the instructor was very knowledgeable. Reg was excellent and took time to check for understanding from all while ensure completion of course.
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Rosanne N, Mohawk Council of Kahnawake May 14, 2017
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Past Participant, Canadian Institute for Health Information (CIHI) May 14, 2017
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Audrey, Bell May 11, 2017
The exercises we did were excellent, they gave us hands-on opportunity to practice the learnings, and there was ample time to complete. Reg's teaching style is comfortable and engaging, and I appreciate that he did not read the slides or other materials in the book out loud, but just silently let us read it ourselves. I feel I came away with specific techniques and templates to help me hone my skills. It was worth the 2 day investment.
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Jenny Lang, ACML May 11, 2017
Reg was great. He was patient, answered all the questions we had, and made the course fun. He had tons of examples from his professional career which makes it easier to remember the lesson.
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Past Participant, Go Transit /Metrolinx May 11, 2017
I feel that Reg was instrumental in ensuring that this course was successful. Reg brought just the right amount of humour to the class, and managed the different personalities well. He was in control of the class from start to finish.
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Past Participant, Retalon May 11, 2017
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Todd B May 10, 2017
Reg is a great instructor but this course lack material and could have been completed in one day. It is definitely does not warrant the cost of the course. Very engaging. A few less personal stories would speed up course.
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Past Participant, Wilfrid Laurier University May 10, 2017
Excellent and very knowledgable instructor ! Very knowledgable and easy to learn from !
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Past Participant, Esri Canada Mar 22, 2017
A good course with lots of relevant information for my job. I really enjoyed the section on Correspondence formats. Two of the notebook activities were not very good, page 76 and page 87. Page 76 the second item with the idea that the title of "marketing manager" should be capitalized is incorrect, see item 10 here, https://www.grammarly.com/blog/10-grammar-crimes-youre-probably-committing-and-how-you-can-correct-them/ For page 87, this example was not relevant to my job. Also it mixed grammar and spelling errors. The use of dashes in the text instead of commas confused a few people.
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Mary Jane K, Cancer Care Ontario Mar 20, 2017
Franca is simply the most engaging trainer that I have had in Toronto. Very professional, treats students like adults. Understands that some of the rules and advice are for our own safety - I especially appreciated that. She understands that students are sometimes unhappy with a particular business scenario in their own life - it's OK to know that and "the rules" are meant to help you survive what is unpleasant or dangerous. The other most important part was how to creatively write materials and then edit for public consumption - just what I needed. It is surprising how the lessons were appropriate for all of us. Some from government, some from large private or small private businesses. We got to work through all of the type of communications that cause problems, regardless of what we do. See the comment in the earlier section. I think she made the course, actually. It is very useful material but needs a creative facilitator to convince the students to run through the examples "on stage", in front of others. Under Franca's control people stopped being afraid, took and worked through the exercises. I actually enjoyed it and I am a complete introvert. Everyone else seemed happy and at ease also.
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Past Participant, Toyota Motor Manufacturing Canada Mar 16, 2017
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Marianne L. Mar 16, 2017
Very practical information that can actually be used in the workplace immediately following the course. Her presentation skills were very good (clear, calm voice at an appropriate pace) and obviously comfortable with the material. Interacting with people from very different parts of the business world and the public sector added value to the course.
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Past Participant, Advocis Mar 16, 2017
Franca was very engaging. I liked her style vet much. Franca was excellent.
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Kyaw A. Mar 16, 2017
mini-test at the end of each day is suggested I would like to refer this course to other colleagues and CCO HR but I will not mentioned by so and so name individually.
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Past Participant, Health Shared Services Ontario Mar 16, 2017
There are certainly some elements I will be taking back with me to work. I enjoyed the taking the course with Franca - she was audible (loud), clear and answered any questions clearly. It takes patience to teach a group of adults. Also, she conducted the course in a good pace. Some examples were not specific to a business setting ie Story about the Pony. Would like to see examples that can be applied in the business world.
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Ashley B. Mar 16, 2017
Franca is a wonderful Teacher and makes sure that everyone understands before moving onto the next chapter. It was an excellent Course!
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Past Participant, Servier Canada Inc Nov 2, 2016
I would have liked to have a variety of different types of communications [i.e. emails, letters, reports, executive summaries, PPT presentations...etc] to be able to see the nuances between them. Skewed his examples mostly around his own military experience. Perhaps a little more practical examples could have helped. As well, references and quotes based on past centuries is a little stale. Need to update the references. Online [paperless] consideration would be nice.
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Past Participant, Go Transit /Metrolinx Nov 2, 2016
The Professional Effective Business Writing two days course was amazing. Mr. Scotland Facilitator did great job, he was very enthusiastic and engaging. The course material has been prepared well. Only one concern: The break time should be shorter and less frequency.
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Past Participant, CIBC Nov 1, 2016
It was a good training. The environment was great fro learning. Nice instructor with a lot of experience in the field. Overall good training. The phase was good, the breaks were helpful to keep the enthusiasm of the class. Also a great team of diverse people together.
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Past Participant, CIBC Nov 1, 2016
great instructor, the material covered in the course will be very useful.
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Past Participant, Ontario Securities Commission (OSC) Oct 31, 2016
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Past Participant, Allegion Canada Jul 14, 2016
I would like to attend further courses if my company allows.
Reg's class was a pleasure to attend.
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Andy C. Apr 18, 2016
Engage the class in discussion , which was something I never had before and as a result. I personally like not only the class but also the instructor.
Love the Instructor., she had the class hopping in all of the in class sessions. every one were given an opportunity to share their experiences.
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Past Participant, Mackenzie Health Apr 17, 2016
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Past Participant, Ontario Medical Association (OMA) Apr 6, 2016
Franca was excellent! She made the course very engaging, she spoke so well and I felt I was able to learn a lot from her.
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Past Participant, Loblaw Companies Limited Apr 5, 2016
Excellent Instructor Lunch break should be shortened to 30min.
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Past Participant, 407 ETR Jan 17, 2016
Course content was good, but can use some work in material that is applicable to business writing in Canada, and more applicable topics in case studies where we had to edit long passages.
Franca did an amazing job at connecting with the class and keeping it fun, exciting and had me completely engaged. The time went by so fast because she made it fun and is a great facilitator and asset to your organization!
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Past Participant, 1367681 Ontario Inc. Jan 12, 2016
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Greg S. Oct 25, 2015
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Jennifer M. Oct 25, 2015
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Past Participant, Esri Canada Oct 25, 2015
One of the best courses I have taken in a long time.Instructor was amazing, very helpful and took the time needed to answer questions and review areas.
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Sanjiv M. Oct 23, 2015
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Past Participant, Interac Association/ACXSYS CORPORATION Oct 18, 2015
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Effective Business Writing Oct 15, 2015
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Past Participant, Deb Dispensing Inc. Jul 13, 2015
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Michelle P. Apr 22, 2015
The course material was very clear and I will be able to reference it in my day to day work.
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Past Participant, Central East Community Care Access Centre (CCAC) Apr 21, 2015
One of the best investment of time. Now I can be better in my communication and help my team with the new knowledge. Lew was very efficient and made us want to learn. She was very professional.
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Patricia H. Apr 21, 2015
One of the best investment of time. Now I can be better in my communication and help my team with the new knowledge.
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Cathy M. Apr 21, 2015
Lee made this course great. I am on such a high. I feel that I will be a different employee and supervisor for my employer. Her engagement and level of detail and personal experience was beneficial. I would recommend this course to anyone in the workforce. It is for all levels of staff. Thank you
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Angela T. Apr 21, 2015
Facilitator was very knowledgable. She presented the material in a professional manner and ensured we were all engaged.
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Past Participant, Mississaugas of Scugog Island First Nation Feb 3, 2015
I will apply all the tools and tips that were taught on a day to day basis. Why couldn't I have had an instructor like Lew in high school and/or college. She made learning very interesting and fun. Thank you so much Lew! What a fantastic workshop!
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Past Participant, Vale Canada Limited Feb 2, 2015
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Arnya A., Feb 1, 2015
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Past Participant, Interac Association/ACXSYS CORPORATION Feb 1, 2015
my only compliant would be the class size. we had a size of 15 people. Prefer smaller class sizes.
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Past Participant, MD Physicians Services Inc. (MDPSI) Jan 29, 2015
Good course and walked away with some valuable take aways that I'll be able to apply on the job. Content felt a little disorganized as randomly flipped through the textbook throughout the entire course.Lew is clearly an expert in business writing. She was enthusiastic and a pleasure to learn from. She did come across as rather opinionated at times and had a few contradicting points of view.
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Past Participant, The College of Physician and Surgeons of Ontario Nov 18, 2014
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Past Participant, CIBC Nov 3, 2014
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Zak L. Nov 3, 2014
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Past Participant, Scotiabank Nov 2, 2014
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Marina B. Nov 2, 2014
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Nina S. Oct 30, 2014
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Phil D. Oct 30, 2014
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Maria P. Oct 2, 2014
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Mary W. Oct 1, 2014
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Laura V. Oct 1, 2014
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Past Participant Jul 17, 2014
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Jennifer L. Jul 13, 2014
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Past Participant, CIRA Jul 13, 2014
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Past Participant Jul 10, 2014
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Past Participant, Stackpole International May 29, 2014
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Lea S. May 19, 2014
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Octavian M. May 19, 2014
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Past Participant, Graham Apr 16, 2014
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rocco d. Jan 21, 2014
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Blaise M. Jan 20, 2014
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Past Participant, Cadillac Fairview Corporation Ltd. Jan 17, 2014
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Jonathan H. Dec 18, 2013
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Past Participant, Greater Toronto Airports Authority Dec 18, 2013
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Past Participant, Moneris Solutions Dec 18, 2013
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Past Participant, Olymel Dec 18, 2013
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Past Participant, Teranet Sep 27, 2013
