6 Emotional Intelligence Competencies Every Leader Should Develop

By Canadian Management Centre

Quick Summary: Strong relationships are the foundation of effective leadership — and emotional intelligence is what makes them thrive. Learn the six key competencies that help leaders build trust, inspire others, and create high-performing, resilient teams.

6 Emotional Intelligence Competencies Every Leader Should Develop

Strong, effective relationships are the currency of successful leaders — and emotional intelligence is the cornerstone of those relationships. Leaders who demonstrate emotional intelligence communicate a consistent sense of purpose, values, and vision that inspires confidence and drives results.

At the core of emotional intelligence is empathy — the ability to understand the emotions and needs of others. Empathy fuels connection, engagement, and trust, helping leaders bring out the best in their teams. These six competencies reflect how emotionally intelligent leaders influence, inspire, and empower those around them.

Six Competencies of Emotionally Intelligent Leaders

1. Influence

Building influence starts with self-awareness and communication. Emotionally intelligent leaders pay attention to how their words, tone, and nonverbal cues impact others. They coach and empower their team members to perform at their best — boosting confidence, engagement, and accountability.

2. Inspiration

Inspiration is the spark that fuels motivation and optimism. Emotionally intelligent leaders create an environment that recognizes strengths, learns from setbacks, and celebrates progress. They use stories and shared purpose to connect people to a bigger vision — reminding them, “You’re part of creating the future.”

3. Collaboration

Effective collaboration depends on trust. Emotionally intelligent leaders bring together diverse perspectives and guide teams toward a shared goal. They encourage open dialogue and respect differences, ensuring every voice contributes to collective success.

4. Change

Change is constant — and emotionally intelligent leaders recognize the human side of it. They understand that emotions drive how people respond to change, and they make space for concerns, listen with empathy, and help shift focus from uncertainty to opportunity.

5. Healthy Conflict

Conflict handled well strengthens teams. Leaders who model emotional intelligence view disagreement as a path to innovation, not division. They co-create “rules of engagement” for open, respectful discussion that keeps ideas flowing and prevents groupthink.

6. Team Leadership

Emotionally intelligent team leadership is about integrating all the competencies above. It means continuously building trust, encouraging growth, and adapting to new challenges — while staying anchored in empathy and purpose.

Leaders who cultivate emotional intelligence are more agile, resilient, and capable of creating cultures of innovation and inclusion. Take time to reflect on your strengths, seek honest feedback, and identify the emotional intelligence skills that can help you grow further as a leader.

Explore our Leading with Emotional Intelligence course 
Strengthen your empathy, self-awareness, and leadership impact.

Frequently Asked Questions

What is emotional intelligence in leadership?

Emotional intelligence in leadership is the ability to recognize, understand, and manage your own emotions — and those of others — to build stronger relationships, motivate teams, and make better decisions.

Why is empathy important for leaders?

Empathy helps leaders connect with their people on a deeper level. It builds trust, supports engagement, and creates a workplace where individuals feel valued and understood.

Can emotional intelligence be learned?

Yes. Emotional intelligence is a set of skills that can be developed through self-awareness, feedback, and practice. Training, coaching, and real-world reflection can help strengthen these abilities over time.

How does emotional intelligence improve team performance?

Teams led by emotionally intelligent leaders experience higher trust, better collaboration, and stronger communication — leading to more innovation and improved results.

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  • Leading with Emotional Intelligence

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