Leading with Emotional Intelligence

  • Leadership
  • Course Code: 32133

Inspire, support and influence team members and external customers through EI.

The best practices and core competencies of emotional intelligence (EI) are at the heart of successful leadership. Every leader must have strong and impactful relationships so their organizations can be highly effective, fast reacting, and innovative. This course uses an integrated competency approach to help you develop this crucial skill. You’ll also get hands-on opportunities to practice and apply methods for consistently using emotional intelligence (EI).

For organizations, this course supports the Employee Engagement Impact Area - enhancing collaboration, connection and culture.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize and consciously use emotional data to create and maintain productive workplace relationships and team environments
  • Manage and adapt emotional behaviours that impact leadership in a variety of workplace situations
  • Integrate empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices 
  • Gain emotional insights to understand and implement change
  • Implement emotionally intelligent motivational skills to achieve team results
  • Lead powerfully with presence and impact
  • Gain valuable emotional insights and awareness to inspire and maintain productive relationships 
  • Manage and adapt emotional behaviors that expand your sphere of credibility and influence  
  • Use empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices
  • Harness emotionally intelligent motivational skills to achieve team results

Course Features

  • Personal Listening Profile® assessment – learn your preferred listening style and how that impacts your communication and relationship with others
  • Dealing with Conflict Instrument – understand how different conflict-handling styles affect interpersonal and group dynamics—and learn to choose the appropriate style for any situation
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world


Who Should Attend

Leaders and managers who need to create a healthy, productive workplace and organizational culture by enhancing their overall effectiveness through EI.



$2,595 Member Fee
$2,845 Non Member Fee
View our pricing options and start saving today
107 Reviews 4 Star

Course Reviews

  • Past Participant, South Cochrane Addiction Services Sep 20, 2021

  • Carm Berardi, General Manager, Crown Property Management Inc. Sep 9, 2021

    Leslie was engaging and took the time to answer or personal questions.

  • Shannon Bullied, Officer Resource Optimization, Canada Post Corporation Jul 28, 2021

    Knowledgeable presenter, provided real-world experience

  • Past Participant, Conexus Credit Union Nov 18, 2019

    Facilitator had relevant business examples to support content and questions. Clear and concise. The tools are helpful, you will need to come into the course with some knowledge of EI and an awareness of the benefits and buy-in that EI is a beneficial approach to leadership

  • Past Participant, Doctors Without Borders Feb 13, 2020

    Excellent lead, and delivery full of insight and subject matter expertise. Heavy content, difficult to go into depth in 3 days, hence why I am rating it as Good, not very Good. Very knowledgeable about the topic and more, exhibited professionalism and passion. Had to pull the group, and did it as needed in the interest of all.

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