Leading with Emotional Intelligence

Inspire, support and influence team members and external customers through EI.

The best practices and core competencies of emotional intelligence (EI) are at the heart of successful leadership. Every leader must have strong and impactful relationships so their organizations can be highly effective, fast reacting, and innovative. This course uses an integrated competency approach to help you develop this crucial skill. You’ll also get hands-on opportunities to practice and apply methods for consistently using emotional intelligence (EI).

How You Will Benefit

Digital Badge image - Leading with Emotional Intelligence

  • Recognize and consciously use emotional data to create and maintain productive workplace relationships and team environments
  • Manage and adapt emotional behaviours that impact leadership in a variety of workplace situations
  • Integrate empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices 
  • Gain emotional insights to understand and implement change
  • Implement emotionally intelligent motivational skills to achieve team results
  • Lead powerfully with presence and impact
  • Gain valuable emotional insights and awareness to inspire and maintain productive relationships 
  • Manage and adapt emotional behaviors that expand your sphere of credibility and influence  
  • Use empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices
  • Harness emotionally intelligent motivational skills to achieve team results

Course Features

  • Personal Listening Profile® assessment – learn your preferred listening style and how that impacts your communication and relationship with others
  • Dealing with Conflict Instrument – understand how different conflict-handling styles affect interpersonal and group dynamics—and learn to choose the appropriate style for any situation
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world

Who Should Attend

Leaders and managers who need to create a healthy, productive workplace and organizational culture by enhancing their overall effectiveness through EI.

Live Online classes are delivered in partnership with American Management Association.


$2,995 Non Member Fee
$2,695 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,995 Non Member Fee
$2,695 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.



This course supports the following Organizational Impact Areas:

  • Employee Engagement - enhancing collaboration, connection and culture
112 Reviews 4 Star

Course Reviews

  • Past Participant, Executive Director, Student Services Jul 28, 2023

    A lot of material in three exhausting days. No time for deep dives.

  • Past Participant, Program Marketing Specialist Apr 5, 2023

    Mike was a great teacher - very wise, professional, and personable. The material he taught was solid and he delivered it in an engaging way. I wish he had made more use of the live internet-based format and employed a wider variety of methods to engage students - polls, quizzes, videos, etc.

  • Sarah D., Intensive Case Manager Apr 5, 2023

    Mike was very knowledgeable and resourceful in the topics that were discussed.

  • Past Participant, Ottawa-Carleton Association for Persons with Developmental Disabilities Feb 3, 2023

    Great course for those new to leadership/senior management roles. Also a great course for senior leaders with experience who want to hone their skills and take time to reflect on leading with emotional intelligence in the face of the multi-generational workforce.

  • Past Participant, Atlantic Packaging Products Ltd Mar 16, 2022

    It was engaging and the instructor worked very well within the limitations of ZOOM by placing us breakout rooms to work on specific tasks before returning to discuss as a group. A lot of useful information that is applicable to a number of different areas

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