Leading with Emotional Intelligence

  • Leadership
  • Course Code: 32133

Inspire, support and influence team members and external customers through EI.

The best practices and core competencies of emotional intelligence (EI) are at the heart of successful leadership. Every leader must have strong and impactful relationships so their organizations can be highly effective, fast reacting, and innovative. This course uses an integrated competency approach to help you develop this crucial skill. You’ll also get hands-on opportunities to practice and apply methods for consistently using emotional intelligence (EI).

This course is also available Live Online

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize and consciously use emotional data to create and maintain productive workplace relationships and team environments
  • Manage and adapt emotional behaviours that impact leadership in a variety of workplace situations
  • Integrate empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices 
  • Gain emotional insights to understand and implement change
  • Implement emotionally intelligent motivational skills to achieve team results
  • Lead powerfully with presence and impact
  • Gain valuable emotional insights and awareness to inspire and maintain productive relationships 
  • Manage and adapt emotional behaviors that expand your sphere of credibility and influence  
  • Use empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices
  • Harness emotionally intelligent motivational skills to achieve team results

Course Features

  • Personal Listening Profile® assessment – learn your preferred listening style and how that impacts your communication and relationship with others
  • Dealing with Conflict Instrument – understand how different conflict-handling styles affect interpersonal and group dynamics—and learn to choose the appropriate style for any situation
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world


Who Should Attend

Leaders and managers who need to create a healthy, productive workplace and organizational culture by enhancing their overall effectiveness through EI.



$2,295 Member Fee
$2,545 Non Member Fee
View our pricing options and start saving today
85 Reviews 4 Star

Course Reviews

  • Past Participant, Jervis B Webb Canada Mar 27, 2019

  • Past Participant, Jervis B Webb Canada Mar 22, 2019

  • Anatoli Hopici, BMO Feb 14, 2019

    Very well structured. A lot of interactions between colleagues and Colin Very knowledgeable with a lot of experience about subject. Very nice interactions with the class and he has great sense of humor. The two primary touchpoints that create the customer experience are people and product.

  • Greg campbell, Canadapost Feb 14, 2019

    Very well delivered Good pace really enjoy the self study material including listening profile Excellent presenter Well thought out with good material and relivant examples

  • Natalie Reale, OlG Feb 13, 2019

    Colin was a patient and knowledgeable facilitator. Very enjoyable course. Always a positive experience at CMC

Related Resources

Stay Connected

Copyright © 2020 CANADIAN MANAGEMENT CENTRE - PROFESSIONAL DEVELOPMENT, MANAGEMENT & CAREER TRAINING | 33 Yonge Street, Suite 320, Toronto, Ontario M5E 1G4, Canada | cmcinfo@cmcoutperform.com