Developing Your Emotional Intelligence

  • Communication & Interpersonal Skills
  • Course Code: 32144

Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency. At the heart of this efficiency are Emotional Intelligence (EI) competencies that drive strong workplace relationships and greater productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This course emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize emotional igniters and apply emotionally intelligent regulation strategies.
  • Identify the impact our emotional intelligence has on connecting with others.
  • Apply emotionally intelligent communication skills to relationship building and maintenance.
  • Practice listening skills that build and maintain empathy.
  • Practice proactive stress management techniques to stay emotionally well balanced.
  • Define resilience and how it impacts effectiveness at work.
  • Identify emotionally intelligent strategies to maintain healthy conflict.
  • Demonstrate a collaborative attitude at work through application of emotional intelligence.
  • Synthesize emotionally intelligent competencies to address complex EI challenges and opportunities.
  • Recognize and consciously use emotional data that shapes your professional behavioural responses
  • Identify and manage emotional behaviours that impact your work-based relationships and situations
  • Integrate empathy to promote strong team player attributes and communication
  • Apply emotional insights to decipher and better manage yourself within the organization
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

Course Features

  • Dealing with conflict Instrument- understand how different conflict- handling styles affect interpersonal and group dynamics- and learn to choose the appropriate style for any situation.
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world


Who Should Attend

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through EI skills.



$2,095 Member Fee
$2,345 Non Member Fee
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37 Reviews 4 Star

Course Reviews

  • Past Participant, University of Quebec Dec 8, 2019

    Well presented, outstanding content. Seminar was conducted and presented in a very professional way. Useful and practical

  • Lisa, LRCSS Oct 4, 2019

    Wishing it was more personal - or also the opportunity to take one day and then come back next week for day two. Colin was fantastic. Wishing I had more one on one time with him as he is a huge wealth of knowledge, experience, empathy and compassion for not only the people in his course but also the content and purpose. Helpful for everyone despite if they feel they are emotionally intelligent or not

  • Colin Hanna, Caledon Fire & Emergency Services Jan 27, 2020

    Worthwhile opportunity to revisit and review previous assessments and trainings to recognize change both positive and negative. Awesome facilitator. Genuine, knowledgeable, vast experiences and engaging. Be open, honest and willing. Have the will and desire...

  • Past Participant, Toronto Transit Commission Oct 4, 2019

    Material is very good and attendees were encouraged to participate which made the course enjoyable and informative. A must attend.

  • Past Participant, Shared Services Canada Nov 29, 2019

    Great material, great instructor. Great, engaging, knowledgeable. Great insights on EI and why it is so important.

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