Developing Your Emotional Intelligence

  • Communication & Interpersonal Skills
  • Course Code: 32144

Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency. At the heart of this efficiency are Emotional Intelligence (EI) competencies that drive strong workplace relationships and greater productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This course emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

This course is also available Live Online


Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize emotional igniters and apply emotionally intelligent regulation strategies.
  • Identify the impact our emotional intelligence has on connecting with others.
  • Apply emotionally intelligent communication skills to relationship building and maintenance.
  • Practice listening skills that build and maintain empathy.
  • Practice proactive stress management techniques to stay emotionally well balanced.
  • Define resilience and how it impacts effectiveness at work.
  • Identify emotionally intelligent strategies to maintain healthy conflict.
  • Demonstrate a collaborative attitude at work through application of emotional intelligence.
  • Synthesize emotionally intelligent competencies to address complex EI challenges and opportunities.
  • Recognize and consciously use emotional data that shapes your professional behavioural responses
  • Identify and manage emotional behaviours that impact your work-based relationships and situations
  • Integrate empathy to promote strong team player attributes and communication
  • Apply emotional insights to decipher and better manage yourself within the organization
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

Course Features

  • Dealing with conflict Instrument- understand how different conflict- handling styles affect interpersonal and group dynamics- and learn to choose the appropriate style for any situation.
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world


Who Should Attend

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through EI skills.



$2,095 Member Fee
$2,195 Non Member Fee
View our pricing options and start saving today
23 Reviews 4 Star

Course Reviews

  • Past Participant, School Boards Cooperative Inc. Jun 18, 2019

  • Alex Torrance, The Gear Centre Mar 12, 2019

    I really wasn't sure what to expect coming into this course, but it was incredible! I would suggest that attendees shouldn't take this as their first course, having a foundation really helped me to take away as much as possible. The material was very useful and we developed an action plan that I'm excited to put into practice! Peter was excellent. He encouraged a collaborative environment and for us to use examples from our lives; it offered perspective on real world situations.

  • Past participant, DATA Communications Management Nov 13, 2018

  • Past participant, Canadian Institute for Health Information Nov 13, 2018

    The course fits well with my needs in development coaching and communication skills Collin is really good as engaging us in the discussion. I really enjoyed the discussion. I enjoyed the course, and I will apply what I learnt to my daily work when applicable

  • Past participant, Service Canada Nov 30, 2017

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