How You Will Benefit
- Consider how perceptions have a direct impact on your emotions and understand how to modify your perceptions
- Analyze how hurt, loss, anxiety, anger, guilt and depression trigger emotional arousal and reactions
- Make the connection between emotions and workplace stress
- Practice hands-on techniques to keep from being “emotionally hijacked” at work
- Practice using emotional feedback and practical intuition as a tool to be more perceptive
- Apply “head level” and “heart level” information to make better quality decisions
- Discover how you can stay focused in the face of stress and frustration
- Deal effectively with intimidating and explosive personalities
- Create a positive workplace environment
- Minimize risk due to ‘out of control’ employees
Course Features
- Self assessment for insight into individual behaviour and how you work with others
- Structured case studies to apply learning in groups
- Hands-on activities engage participants in demonstrating skills
Want a better sense of what learning with CMC is like? Learn more about the CMC Classroom Experience.
Who Should Attend
Any business professional who is experiencing intense emotional and/or stressful situations at work.