Effectively Communicating in the Moment

  • Communication & Interpersonal Skills
  • Course Code: 32031

Feel empowered when called upon to “stand and deliver” in spontaneous moments.

It’s happened to all of us—you’re asked to give a project update unexpectedly during a meeting, stopped in the hallway with an important question or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen by learning effective in-the-moment strategies.

How You Will Benefit

  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness and stress management strategies to bring your best self to in-the-moment communication challenges
  • Use in-the-moment mental templates to organize your thinking and frame your responses
  • Integrate impactful nonverbal delivery behaviors with your in-the-moment communication
  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviours with your in-the-moment communication

Course Features

  • Instructional variety to fit your individual goals and skills
  • Practice directed toward achieving insights and practical skills
  • Constructive feedback opportunities to practice being coaches as well as learners
  • In-the-moment communication opportunities will abound!
  • Video recordings to give you the opportunity to try new skills in a safe environment
  • Job aid to help you recall and apply key learning points back in your workplace

 

Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Please note: Live Online sessions are conducted in partnership with American Management Association.

 

$2,545 Non Member Fee
$2,295 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,545 Non Member Fee
$2,295 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
17 Reviews 5 Star

Course Reviews

  • Past Participant, Assuris Oct 18, 2021

  • Carl Coffie, Portfolio Monitoring Advisor, Export Development Canada Oct 18, 2021

  • Ruth Dente, Contribution Agreement Officer, National Research Council Aug 5, 2021

    Cassandra is great! She is enthusiastic and you can tell that she really believes in the mission of making workplaces more inclusive and diverse.

  • Past Participant, Canadian Institute for Health Information Aug 5, 2021

    Instructor was interactive and kept us engaged all the time.

  • Past Participant, Toyota Motor Manufacturing Canada Feb 21, 2020

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