Feel empowered when called upon to “stand and deliver” in spontaneous moments.
It’s happened to all of us—you’re asked to give a project update unexpectedly during a meeting, stopped in the hallway with an important question or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen by learning effective in-the-moment strategies.
Course Features
All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.
Live Online classes are delivered in partnership with American Management Association.
Do you need a different date or location? We offer Courses On Request.
Do you need a different date or location? We offer Courses On Request.
When colleagues learn together, everyone benefits!
Connect with an advisor to discuss delivering this course to your team.
Alyanna C., Administrative Assistant Mar 16, 2025
Past Participant, Senior Enterprise Support Consultant Dec 15, 2024
Past Participant, Senior Consultant – UI/UX Oct 9, 2024
Kailee C., Support Specialist • TPA Partner Solutions Oct 9, 2024
Roswitha M., Team Lead Resident Relations Oct 9, 2024
Past Participant, Administrative Assistant Oct 9, 2024
Corey T., Product Sales Manager Oct 9, 2024
Course content, time and instructor were excellent and perfectly matched my needs. The venue/location was great and convenient. Sherry was excellent (as always)
Suranjan V., Manager, Financial Systems Oct 9, 2024
Sherry is an awesome instructor!
Daniel D., Business Partner Manager Aug 5, 2024
The course instructor was engaging and there was a good mix of interactive and listening periods.
Genevieve Y., Project Manager, Oil and Gas Feb 1, 2024
Overall, the course provides an opportunity learn various mental templates that will be helpful to communicate effectively in the moment.
Ingrid H., Accommodation Manager Feb 1, 2024
Karla H., Account Specialist Feb 1, 2024
I loved Kathy as the professor for this course! She had a great tone of voice, provided many great examples and had us interact with each other through-out these 2 days to implement the tools from this course. Brava Kathy!
Past Participant, Patient Services Manager Feb 1, 2024
the first day was excellent- i felt very engaged and was learning a lot.The second day was A LOT of break out rooms and group discussion, but really quick and didnt always have enough time to complete the task in a fulsome way
Past Participant, Associate Financial Standards Manager Nov 30, 2023
Bonita was an excellent instructor for this class! Love her enthusiasm and positive thoughts and energy. Would 100% recommend/take this class again or another class that she teaches.
Melanie S., Director Integrity and Engagement Nov 30, 2023
Engaging instructor and great fellow students. It would have been helpful for material and activities to be adapted for online.
Past Participant, SPM Nov 30, 2023
Bonita was an excellent facilitator.
Fiona L., Territory Manager Oct 12, 2023
Past Participant, Projects Team Lead Oct 12, 2023
Sherry was an excellent facilitator. Thank you!
Past Participant, General Manager Oct 12, 2023
Sherry was an excellent instructor. She was extremely knowledgable and helpful. I really appreciated her insight. This was a great group of people in the class as well.
Past Participant, Field Consultant Oct 12, 2023
Julia H., Associate Regional Manager Aug 3, 2023
Past Participant, Senior Financial Advisor Aug 3, 2023
Past Participant, Senior Financial Advisor Aug 3, 2023
Julia P., Associate Regional Manager Aug 3, 2023
Past Participant, Senior Project Leader May 2, 2023
Gave me new context to think about
J. Purchase, HR Mar 28, 2023
Sara Yagambrum, College Of Dental Hygienists Of Ontario Oct 18, 2022
"Communicating Effectively In The Moment" was a very enriching seminar. The instructor, Denise, was very engaging, professional and enthusiastic. Taking into account each participant learning objective, Denise ensured that we made the most out of the learning experience. The course material was thorough, especially with the different interactive case studies and exercises. It kept the participants lively and engaged. Denise was always ready to answer our questions with relevant examples. I would highly recommend this seminar to anyone who wants to better their communications skills, especially when dealing with difficult conversations.
Past Participant, Timmins Economic Development Corporation Aug 5, 2022
I liked how this workshop was participatory in nature and not content heavy. It gave time to interact and practice communication styles and methods with people who have different experiences.
Meredith Johnson, Brookfield Properties Apr 14, 2022
Past Participant, Esri Canada Apr 14, 2022
While I learned a few new skills I wasn't blown away by the course and how to handle this challenging topic.
Past Participant, Provincial Health Services Authority Feb 25, 2022
Denise is an excellent instructor! This is by far the most benefitial class I've taken from AMA.
Past Participant, The Agency For Co-Operative Housing Feb 25, 2022
The course was very well facilitated and we had a good group of participants. This is the first virtual 2 day course that I've taken and I found it very long. Thankfully, the facilitator ensured we had our full breaks.
Past Participant, CMC Canadian Management Centre Feb 25, 2022
Carl Coffie, Portfolio Monitoring Advisor, Export Development Canada Oct 18, 2021
Past Participant, Assuris Oct 18, 2021
Past Participant, Canadian Institute for Health Information Aug 5, 2021
Instructor was interactive and kept us engaged all the time.
Ruth Dente, Contribution Agreement Officer, National Research Council Aug 5, 2021
Cassandra is great! She is enthusiastic and you can tell that she really believes in the mission of making workplaces more inclusive and diverse.
Past Participant, Toyota Motor Manufacturing Canada Feb 21, 2020
Past Participant, Toronto Transit Commission Feb 20, 2020
The course was well structured, with many techniques covered in each of the 3 topics. The class was a nice small size, very well suited for the breakout discussions and practical exercises.Amazing facilitator, great real world examples of each technique and able to tailor / relate them to each participant's challenges at work. Great time management, very respectful.A great course with an amazing facilitator - high class.
Kim Jacobs, Communications Security Establishment Feb 19, 2020
Walked away with many tangible and readily applicable techniques that I can implement at work
Past Participant, F&P Manufacturing Inc. Canada Feb 18, 2020
Great facilitator! Helped make the class as great as it was!Fantastic!.
Past Participant, Oxford Properties Group Inc. Nov 1, 2019
I really loved the diversity of attendee's and Sherry's way of including everyone in a way that we all learned from each other. Sherry is probably the best facilitator I have ever had anywhere--and I've taken a lot of courses. Her knowledge and experience is vast, but her style is very approachable. It's applicable to any business type and even useful in personal life.
Andrew Pinheiro, BSG Canada Oct 28, 2019
Past Participant, Bank Of Canada Jun 18, 2019
Steve Jones, Toyota motor manufacturing Cambridge Jun 14, 2019
Identified personal strengths and weaknesses to benefit individuals readiness for daily workplace interactionsGreat knowledge base and real life experience shared with class. Helped to identify own strength and weaknesses Cmc looked after individuals.
Past Participant, Denso Sales Canada, Inc Feb 25, 2019
I was lucky to have both Susan and Lisa. They complimented each other nicely. It was nice to have the opportunity to learn from both their experiences.
Past Participant, Arbor Memorial Services Inc. Feb 20, 2019
Past Participant, Canadian Institute for Health Information Feb 19, 2019
Kim Koopman, Black and McDonald Feb 19, 2019
it was an eye opener on a few occasions. I would recommend this course to others.very knowledgeable and patient. She presented the information confidently and efficiently. It was easily understood.
Past Participant, Esri Canada Feb 15, 2019
It's an amazing course. I greatly enjoyed it. It was super informative and useful.
