Effectively Communicating in the Moment

  • Communication & Interpersonal Skills
  • Course Code: 32031

Feel empowered when called upon to “stand and deliver” in spontaneous moments.

It’s happened to all of us—you’re asked to give a project update unexpectedly during a meeting, stopped in the hallway with an important question or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen by learning effective in-the-moment strategies.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness and stress management strategies to bring your best self to in-the-moment communication challenges
  • Use in-the-moment mental templates to organize your thinking and frame your responses
  • Integrate impactful nonverbal delivery behaviors with your in-the-moment communication
  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviours with your in-the-moment communication

Course Features

  • Instructional variety to fit your individual goals and skills
  • Practice directed toward achieving insights and practical skills
  • Constructive feedback opportunities to practice being coaches as well as learners
  • In-the-moment communication opportunities will abound!
  • Video recordings to give you the opportunity to try new skills in a safe environment
  • Job aid to help you recall and apply key learning points back in your workplace


Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Please note: Live Online sessions are conducted in partnership with American Management Association.



$2,195 Member Fee
$2,445 Non Member Fee
View our pricing options and start saving today
13 Reviews 5 Star

Course Reviews

  • Past Participant, Toyota Motor Manufacturing Canada Feb 21, 2020

  • Past Participant, Toronto Transit Commission Feb 20, 2020

    The course was well structured, with many techniques covered in each of the 3 topics. The class was a nice small size, very well suited for the breakout discussions and practical exercises.Amazing facilitator, great real world examples of each technique and able to tailor / relate them to each participant's challenges at work. Great time management, very respectful.A great course with an amazing facilitator - high class.

  • Past Participant, Oxford Properties Group Inc. Nov 1, 2019

    I really loved the diversity of attendee's and Sherry's way of including everyone in a way that we all learned from each other. Sherry is probably the best facilitator I have ever had anywhere--and I've taken a lot of courses. Her knowledge and experience is vast, but her style is very approachable. It's applicable to any business type and even useful in personal life.

  • Kim Jacobs, Communications Security Establishment Feb 19, 2020

    Walked away with many tangible and readily applicable techniques that I can implement at work

  • Past Participant, F&P Manufacturing Inc. Canada Feb 18, 2020

    Great facilitator! Helped make the class as great as it was!Fantastic!.

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