Effectively Communicating in the Moment

  • Communication & Interpersonal Skills
  • Course Code: 32031

Feel empowered when called upon to “stand and deliver” in spontaneous moments.

It’s happened to all of us—you’re asked to give a project update unexpectedly during a meeting, stopped in the hallway with an important question or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen by learning effective in-the-moment strategies.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness and stress management strategies to bring your best self to in-the-moment communication challenges
  • Use in-the-moment mental templates to organize your thinking and frame your responses
  • Integrate impactful nonverbal delivery behaviors with your in-the-moment communication
  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviours with your in-the-moment communication

Course Features

  • Instructional variety to fit your individual goals and skills
  • Practice directed toward achieving insights and practical skills
  • Constructive feedback opportunities to practice being coaches as well as learners
  • In-the-moment communication opportunities will abound!
  • Video recordings to give you the opportunity to try new skills in a safe environment
  • Job aid to help you recall and apply key learning points back in your workplace


Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Please note: Live Online sessions are conducted in partnership with American Management Association.



$2,095 Member Fee
$2,195 Non Member Fee
View our pricing options and start saving today
7 Reviews 5 Star

Course Reviews

  • Steve Jones, Toyota motor manufacturing Cambridge Jun 14, 2019

    Identified personal strengths and weaknesses to benefit individuals readiness for daily workplace interactionsGreat knowledge base and real life experience shared with class. Helped to identify own strength and weaknesses Cmc looked after individuals.

  • Past Participant, Bank Of Canada Jun 18, 2019

  • Kim Koopman, Black and McDonald Feb 19, 2019

    it was an eye opener on a few occasions. I would recommend this course to others.very knowledgeable and patient. She presented the information confidently and efficiently. It was easily understood.

  • Past Participant, Denso Sales Canada, Inc Feb 25, 2019

    I was lucky to have both Susan and Lisa. They complimented each other nicely. It was nice to have the opportunity to learn from both their experiences.

  • Past Participant, Arbor Memorial Services Inc. Feb 20, 2019

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