Use communication strategies to better connect with and influence the people of your organization!
Become a more conscious communicator – someone who knows exactly what to say and understands the impact of their messages. Broaden your awareness of other perspectives to enhance your ability to understand and influence those you work with.
Course Features
Managers and professionals seeking the skills, tools and strategies needed to enhance their prominence, influence, and respectability across their organizations.
Live Online classes are delivered in partnership with American Management Association.
Do you need a different date or location? We offer Courses On Request.
Do you need a different date or location? We offer Courses On Request.
Past Participant, Canada Revenue Agency Oct 17, 2022
Good examples were provided which puts things into perspective.
Mark Maslowski, Canada Post Corporation Aug 30, 2022
Great course which could have been stretched out to 3 days to allow for more collaboration time in the case studies/activities
Marwan Kaakour, Esri Canada Jul 29, 2022
Great Discussions and information being provided. Would be great to have some more real cases and examples to walk through and discuss
Past Participant, Victaulic Apr 29, 2022
We were a bit rushed at times, so I can't give you highest score, sorry. Otherwise very good.
Luis Morillo, Brink's Canada Limited Mar 10, 2022
Yu Ming Liu, Toyota Motor Manufacturing Canada Feb 25, 2022
The training content was precise and easy to understand
Past Participant, Black & McDonald Feb 25, 2022
Great job! I enjoyed the course
Past Participant, Toyota Motor Manufacturing Canada Dec 13, 2021
Paul Renaud, Quality Manager, Integrity Tool & Mold Inc Dec 2, 2021
Benoit Harris, Specialist, Canada Mortgage and Housing Corporation Nov 15, 2021
Mike Feinson is an excellent instructor intuned with the trainees, and checks in often. He's able to keep the pace moving, and provides interesting stories that relate with trainee and helps to hammer the point.
Past Participant, Esri Canada Nov 4, 2021
Course was good, I really enjoyed the group discussions.
Suraj Pootlarav, IT Technician, Mapei Inc. Oct 28, 2021
I loved how interactive it was. The time passed quickly and it certainly wasn't a snooze fest of boring slides to look at! It was a bit repetitive and I found that the individual topics were not clearly defined. Robin leads by example and was perfect instructor for this session.
Past Participant, Mapei Inc. Oct 28, 2021
more resources could be provided and less activities to be included - too overwhelming
Kelly Proulx, Toyota Motor Manufacturing Feb 18, 2020
I learned a lot, Lew was wonderful, great instructor! She was very through, kept the course very interesting, answer all questions we had. Learned useful information that will be used in my current position
Past Participant, AbbVie Feb 14, 2020
Lew is an excellent facilitator which made learning interactive and fun!Excellent
Kurt Sloos, Detour gold Dec 13, 2019
was eye-opening on how many small adjustments can have positive affects in the workplace Sherry was excellent and very welcoming to all in the course, As well she taught to material excellently and was more than willing to provide one on one support as needed has excellent information on how to communicate with others and to leave assumptions behind you when speaking or listening to others
Past Participant, Sid Lee Inc. Dec 13, 2019
Sherry was a great teacher. Very knowledgeable and taught some very valuable lessons. Great facilitator. Enjoyed learning from her and the group. It's always good to learn new things. This course has a lot to offer.
Julie Hopps, Grupo Bimbo Canada Dec 6, 2019
This course was over and above what I expected and offered me insight and tools I can apply in my professional and personal life. It's relevant and useful. Sherry was an exceptional instructor - and provided relevant example and support
Past Participant, Workplace Safety and Prevention Services Aug 22, 2019
Well done. Big thanks! Could not ask for more. Awesome! This course was simply amazing!
D Th??riault, Thales Corp. Aug 21, 2019
Marilyn is top notch. She knows her material and drives it home to everyone. You are lucky to have her. Marilyn knows her stuff! But more importantly she knows how to deliver the message home, including personal anecdotes and stories that show her passion and engage her audience to understand at the core the message. She knows how to deal the message in your subconscious, by delivering it at an emotional level.
Past Participant, Detour Gold Jun 20, 2019
Very interactive and Christina kept it interesting
Past Participant, Kahnawake Mohawk Peacekeepers Jun 10, 2019
Provided useful tools and practical technics on communication skills in the workplace. Self assessments and what I can actively do to improve myself in the workplace - areas of strong and weak points in my our communication. Open discussions and a friendly atmosphere. Thank you. Open, honest, she provided actual life experiences and stories to add to the skills being taught.
Francois, Mercedes-Benz Canada Jun 6, 2019
i would recommend all employees from the same organization to follow itshe was really good, easy to understand, easy going
Past Participant, Toyota Motor Manufacturing Canada Jun 6, 2019
Good pace and excellent instructor. Excellent would attend another course with her as the facilitatorexcellent
Past Participant, Kativik Regional Government Apr 23, 2019
Very well facilitated by Marilyn, working in groups and talking about our work environment and learning alot with this course She explains clearly and very well about the course, she knows what she is doing and you can tell she is passionate about it. love taking course at CMC everyone around is very friendly and i would go back again. The food was very delicious !
Past Participant, Environics Research Group Apr 22, 2019
Course size was interesting as it was about one third the size I expected. I enjoyed taking the quizzes, however putting them together was a little vague/disjointed.Very peronable and understanding. Truly engaged in her work.
Kathy Leung, Esri Canada Apr 18, 2019
The course is good, and Marilyn is amazing and insightful.
Bryan, Hydro One Telecom Feb 19, 2019
Because there were a total of 4 students, I found personally that it was a better learning environment for myself as I prefer smaller class sizes to get to know everyone and when you have that closeness, it is easier to do some of the exercises Good correspondence in advance of scheduled training session. Location was clear
Past Participant, TRQSS Inc Feb 19, 2019
Good exercises to show various tactics for effective communication. Meaningful dialogue kept the modules and session lively and interestingIn a small group it is not always easy to provide real work/life experiences. Christina managed to probe into our work and life experiences to enhance the work material, as well as offer her own.
Past Participant, Office of the Superintendent of Financial Institutions Feb 18, 2019
Excellent facilitator (Christina Greenberg) Good mix of instruction and participation Length of the course was good Personable and sincere - she did a great job. Thorough and effective
Past Participant, Jervis B Webb Canada Feb 16, 2019
Better than I expected, the instructor used the time well and moved along at a pace that was comfortable for everyone. Some activities were out of our comfort zone but handled in such a way that it was fairly easy to overcome
Sonia H, GroupHEALTH Feb 1, 2019
I really enjoyed the course and Maureen as an instructor. I would recommend letting us know about other courses that could be follow ups to take of the course we did. That would be useful!
Alba Moreno, Sandvik Canada Inc. Jan 25, 2019
Well organized, helpful, informative and didactic Understanding, knowledgeable and great facilitator Snack and food was just ok Place was adecuade and confortable
Past participant, Jervis B Webb Canada Dec 13, 2018
Past participant, Ontario Securities Commission Dec 9, 2018
Suitable agenda. Provided input and guidance to the team when unclear to proceed with an exercise The participants on the course were from diverse backgrounds. It was humbling to learn that situations in managing and/or reporting down, lateral or up, is global. The information gained is a handy reference as we head back to work. Thank you.
Past participant, Institute For Canadian Citizenship Nov 11, 2018
The structure of the course is excellent. The book and content were also excellent. For it to be effective, however, the class has to stay on topic at all times. There is no space for discussions off topic. Ideally no homework since we are already taking days off work to attend this course. Great facilitator, used great humour and personal experience to illustrate points. She was generous and professional with concise and constructive feedback. Participation in class could have a more proportional student/facilitator ratio, and use of book exercises to apply new knowledge in scenarios that might resemble work situations. A lot of the learning also comes from experimenting with the different communication styles in the course, and from hearing about their own challenges and responses.
Past participant, Royal Building Products Jun 19, 2018
Past participant, LCBO Jun 17, 2018
Past participant, Chemtrade Logistics Jun 13, 2018
Past participant, Siemens Canada Limited Mar 8, 2018
I enjoyed how engaged we were as a group. There was a lot of value in the discussions (more so than role play scenarios) where we could identify other real world scenarios. CATHERINE was very engaging and had good facilitation skills with our group discussions. Only comment that I would like to identify is that the location was unclear in the instructions prior to the course and the information only came out days before.
Past Participant, Workplace Safety and Insurance Board Dec 13, 2017
Bruce managed the course content presentation well by mixing in varying activities, both individual and group. Changing up the composition of seating and members of groups ensured greater value driven out of the opportunity to meet and discuss matters with others. Bruce allowed for discussion to continue, where there appeared to be benefit, and initiated discussion where participation was lacking. Provided relevant "real world" examples when there appeared to be a need.I've been in a management role for some time and was looking for a course that would provide me with an opportunity to refresh and reset some of my style and approach to addressing certain management matters and issues. The course material did allow for this opportunity, and the in-class experience added to my learnings.
Past Participant, Peel Regional Police Dec 13, 2017
The only area of improvement for consideration would be to eliminate the reading of material. Personally, I do not retain information when it is read.
Past participant, Workplace Safety and Insurance Board Dec 13, 2017
Bruce managed the course content presentation well by mixing in varying activities, both individual and group. Changing up the composition of seating and members of groups ensured greater value driven out of the opportunity to meet and discuss matters with others. Bruce allowed for discussion to continue, where there appeared to be benefit, and initiated discussion where participation was lacking. Provided relevant "real world" examples when there appeared to be a need. I've been in a management role for some time and was looking for a course that would provide me with an opportunity to refresh and reset some of my style and approach to addressing certain management matters and issues. The course material did allow for this opportunity, and the in-class experience added to my learnings.
Past participant, Peel Regional Police Dec 13, 2017
The only area of improvement for consideration would be to eliminate the reading of material. Personally, I do not retain information when it is read.
Keisa R, Ontario Lottery and Gaming Dec 8, 2017
Anne was a wonderful, insightful, well educated facilitator. A+
Tim Melaye, GIABA - ECOWAS Dec 7, 2017
Good Course! She was tolerant enough to pass on the knowledge adequately. I believe she's exceptional This course is hands-on knowledge practicable and necessary for every professional in business or formal setting. I learnt a lot of new things that will improve my work relationships and human relations in general. It worth my travel time and resources.
Tim M, GIABA - ECOWAS Dec 7, 2017
Good Course! She was tolerant enough to pass on the knowledge adequately. I believe she's exceptional This course is hands-on knowledge practicable and necessary for every professional in business or formal setting. I learnt a lot of new things that will improve my work relationships and human relations in general. It worth my travel time and resources.
Past Participant, Carl Zeiss Canada Limited Nov 12, 2017
Past participant, Esri Canada Oct 4, 2017
The course was interesting and I'll be able to apply some of the techniques that we went over to my job Overall the course was informative and interesting
Past participant, CIBC Oct 4, 2017
I enjoyed the course, the material was interesting and well thought at to be used in the workplace. Franca created an engaging atmosphere and it helped to share experiences with the other students.
Past Participant, Esri Canada Oct 4, 2017
The course was interesting and I'll be able to apply some of the techniques that we went over to my job Overall the course was informative and interesting
Past Participant, CPP Investment Board Oct 4, 2017
I really enjoyed this course, and feel I can immediately apply what I learned (also nice to see where I am doing things 'right'!). It might be interesting to discuss goals by members at the beginning, and then (even if one on one with instructor) at the end loop back and actually discuss how the goals can now be addressed to support the members view on how to best respond with this extra knowledge. I enjoyed and appreciated Franca's approach and style. I really enjoyed this, and made one suggestion earlier, I would have liked perhaps one on one time at the end reviewing my goal and how I now see how I should target it (i.e. the tracking tool, or just discussion). Overall I would recommend this to others.
Past Participant, CIBC Oct 4, 2017
I enjoyed the course, the material was interesting and well thought at to be used in the workplace. Franca created an engaging atmosphere and it helped to share experiences with the other students.
Past Participant, Hailika'as Heiltsuk Health Centre Society Sep 18, 2017
Derek is great. My 2nd seminar with him. Very engaging and personable. I didn't like the fact that we had to switch rooms between day 1 and day 2. The snacks that were set out on the hallway were "stolen" from other groups that were meeting in the same space. In the future snacks/lunch should be set up the room that the workshop is taking place in.
Past Participant, Hailika'as Heiltsuk Health Centre Society Sep 17, 2017
Only downside was the catering for the event. Same meals daily and very limited considering cost to our organization for attending.
Past Participant, Boehringer Ingelheim Canada Ltd. Jun 14, 2017
The facilitator Lew Bayer was excellent and met the needs of the participants. Her pace was appropriate and flexible.
Past Participant, Employment and Social Development Canada Jun 14, 2017
Past Participant, Esri Canada Jun 14, 2017
Lew is a very good instructor, she kept me engaged and gave me plenty of information that I will be able to apply at work and everyday life. I would highly recommend this course. I wish it was longer as I think there was much more I could've learned from her. Lew was very engaging and very knowledgeable on the subject . She gave me plenty to think about and apply to my work as well as daily life. Overall a fantastic experience. I would strongly recommend it to anyone, whether they have problems communicating or not.
Past Participant, CPP Investment Board Feb 27, 2017
Past Participant, Esri Canada Feb 20, 2017
Christina W. Jan 29, 2017
Donna was amazing!
Past Participant, BC Hydro Dec 19, 2016
Many good concepts are covered. Very much enjoy it. Thanks. Hand-out materials and that on the projector are not in sync => caused some confusion.
Past Participant, ADP Canada Inc. Dec 6, 2016
Past Participant, eHealth Ontario Oct 10, 2016
Past Participant, Imperial Oil Limited Sep 18, 2016
Past Participant, PRAXAIR CANADA INC Sep 18, 2016
The course was very informative, I would have liked to go deeper into the emotional intelligence sections and being able to apply/evaluate those in the workplace. Overall the course has met expectations.
Franka was very knowledgable about the course and was able to provide personal examples of how to apply the concepts to everyday life.
Course was able to identify how cruical communication is in the workplace and how sometimes things we did not even realize could build barriers at work. Very educational and relative to all workplace environments
Past Participant, Wheels Inc Sep 18, 2016
The facilitator (Franca) was fantastic; kept the pace appropriate; made the course fun by including interesting and relevant personal anecdotes; helped with relating the concepts to real life.
I am not recommending a colleague for this course directly to CMC, but I am providing my feedback to HR that I would recommend it should others require similar training.
Past Participant, Provincial Health Services Authority Sep 13, 2016
Structure - well structured, concepts laid out logically Format - supplementing concepts with personal assessments, videos and exercises to make the application more concrete and relevant Suggestions Heavy topics to be done at the start of day Ex- Assertiveness assessment is heavy and involved topic would be best suited at start or mid morning, not afternoon; it is also a crux of the course and can benefit for a few more discussions and elaboration - conflict mgmt same comment as above
Super great food!
Past Participant, Teck Coal Sep 13, 2016
CMC understood from my description my needs and was able to recommend this course. This was definitely the right course for me.
Facilitator (Derek) did a great job providing additional value and gave many ideas as to how I can apply my learning's' personally.
Some of the videos are older and could do with updating.
Steve S. Jun 19, 2016
This course specifically addressed my own weakness in communicating as a leader.
Small class and relevant opportunities to address specific situations were helpful and informative. Insights into looking through others' eyes helped give context to situations. Excellent. Relevant. Helpful!
Situations, examples and exercises were all relevant, informative and helped give me an understanding of others' perceptions in different situations.
Past Participant, Peel Plastic Products Jun 19, 2016
Marilyn was great!!! She tried to tailor the message to our group's specific needs. I also feel that the course content was good as it gave a high level overview of a few different topics. Further study could include taking other CMC courses to do more of a 'deep dive' if need be.
Past Participant, Arthur J. Gallagher Canada Limited Jun 15, 2016
Past Participant, City Of Spruce Grove Apr 24, 2016
Past Participant, Legislative Assembly of Ontario ("The Leg") Apr 20, 2016
Past Participant, Federal Express Canada Ltd. (FedEX) Apr 20, 2016
Past Participant, CPP Investment Board Feb 7, 2016
Wiola D. Feb 6, 2016
Donna was great and very engaging, I will apply all techniques in my work place.
Past Participant, Peel Plastic Products Oct 27, 2015
Sarah was amazing! She did a great job teaching the course and was very engaging.
Past Participant, Cimpress Windsor Corporation (Formerly Vistaprint) Oct 25, 2015
Hank E. Oct 25, 2015
I plan on recommending it for other colleagues.
Past Participant, ProVerus LLP Sep 9, 2015
Past Participant, Cimpress Windsor Corporation (Fomerly Vistaprint) Aug 30, 2015
Catherine L. Aug 30, 2015
The facilitator was tremendous, she even recommenced additional resources for continued learning not offered in the course. Very well spoken, insightful, engaging, and able to comprehend quickly the needs of her class.
Past Participant Jun 14, 2015
Past Participant Jun 14, 2015
Past Participant Jun 14, 2015
Past Participant Jun 14, 2015
Terrilea P. Jun 14, 2015
Past Participant Jun 11, 2015
Past Participant Jun 10, 2015
Past Participant Jun 9, 2015
It should be offered to all employees and management.
Past Participant Jun 9, 2015
The facilitator was excellent - I would take other workshops facilitated by Carol.
Past Participant Jun 9, 2015
Past Participant May 15, 2015
Past Participant, Art Gallery Of Ontario (AGO) Feb 3, 2015
Past Participant Feb 1, 2015
Past Participant, Strike energy Dec 12, 2014
Past Participant Dec 7, 2014
Past Participant Nov 20, 2014
Tammy B. Nov 11, 2014
Past Participant, Vale Canada Limited Oct 29, 2014
Past Participant, Medieval Times Dinner & Tournament Oct 29, 2014
Kathy W. Aug 27, 2014
William H. Aug 27, 2014
Past Participant, New Gold Inc. Jul 1, 2014
Andrew D. Jun 29, 2014
Past Participant, Honda Canada Jun 9, 2014
Past Participant, Cancer Care Ontario May 19, 2014
Past Participant, IESO May 19, 2014
Lyne P. Mar 30, 2014
Anna K. Mar 24, 2014
Past Participant, CIHI Jan 26, 2014
Past Participant, geosoft inc Dec 3, 2013
Bryan O. Jun 23, 2013
Erin H. May 20, 2013
Past Participant May 15, 2013
Besa May 12, 2013
Past Participant, CIBC - Intria May 10, 2013
Past Participant, Toyota Motor Manufacturing Canada May 10, 2013
Past Participant Mar 31, 2013
Troy M. Mar 29, 2013
Gary F. Mar 24, 2013
Past Participant, Macquarie Group Ltd Mar 24, 2013
Past Participant, XE.com Inc Mar 24, 2013
Lucy z. Mar 17, 2013
Past Participant, CTC Mar 14, 2013
Jerry N. Feb 27, 2013
George Z. Feb 24, 2013
Janet E. Feb 24, 2013
Past Participant Feb 24, 2013
Carmen P. Feb 4, 2013
Chris G. Jan 27, 2013
Past Participant, City of Greater Sudbury Jan 20, 2013
Past Participant, ORBIS Corporation Jan 20, 2013
Past Participant, Walkerton Clean Water Centre Jan 17, 2013
