Building Better Work Relationships – New Techniques for Results-Oriented Communication

Use communication strategies to better connect with and influence the people of your organization!

Become a more conscious communicator – someone who knows exactly what to say and understands the impact of their messages. Broaden your awareness of other perspectives to enhance your ability to understand and influence those you work with.

How You Will Benefit

  • Demonstrate the fundamental competencies needed to achieve solid work relationships while building strong rapport and gaining trust amongst your colleagues
  • Identify and accept personal and professional responsibilities in communicating effectively with others
  • Recognize short- and long-term implications of communication  on your workplace relationships
  • Identify and use others’ communication and thinking style preferences to influence and motivate them to first-rate performance
  • Understand values, beliefs, attitudes, and perceptual processes and their impact on establishing workplace-specific trust and respect
  • Investigate emotions and how they translate into workplace emotional intelligence
  • Master the key to excellent communication: observe, listen, analyze, plan, and communicate
  • Learn to communicate with vision, clarity and purpose
  • Gain insight into your personal communication strengths and weaknesses
  • Develop the ability to be flexible in actions, thoughts and feelings to better handle workplace situations
  • Engage in more effective and focused communication
  • Create a positive work environment

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case study(ies) to apply learning in groups
  • Role play to practice techniques and behaviours in a safe environment
  • Simulation activities to help transfer learned skills and behaviour to the working world

Who Should Attend

Managers and professionals seeking the skills, tools and strategies needed to enhance their prominence, influence, and respectability across their organizations. 

Live Online classes are delivered in partnership with American Management Association.

Live Online courses delivered in partnership with American Management Association


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
135 Reviews 4 Star

Course Reviews

  • Past Participant, Canada Revenue Agency Oct 17, 2022

    Good examples were provided which puts things into perspective.

  • Mark Maslowski, Canada Post Corporation Aug 30, 2022

    Great course which could have been stretched out to 3 days to allow for more collaboration time in the case studies/activities

  • Marwan Kaakour, Esri Canada Jul 29, 2022

    Great Discussions and information being provided. Would be great to have some more real cases and examples to walk through and discuss

  • Past Participant, Victaulic Apr 29, 2022

    We were a bit rushed at times, so I can't give you highest score, sorry. Otherwise very good.

  • Luis Morillo, Brink's Canada Limited Mar 10, 2022

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