Building Better Work Relationships – New Techniques for Results-Oriented Communication

  • Communication & Interpersonal Skills
  • Course Code: 32235

Use communication strategies to better connect with and influence the people of your organization!

Become a more conscious communicator – someone who knows exactly what to say and understands the impact of their messages. Broaden your awareness of other perspectives to enhance your ability to understand and influence those you work with.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Demonstrate the fundamental competencies needed to achieve solid work relationships while building strong rapport and gaining trust amongst your colleagues
  • Identify and accept personal and professional responsibilities in communicating effectively with others
  • Recognize short- and long-term implications of communication  on your workplace relationships
  • Identify and use others’ communication and thinking style preferences to influence and motivate them to first-rate performance
  • Understand values, beliefs, attitudes, and perceptual processes and their impact on establishing workplace-specific trust and respect
  • Investigate emotions and how they translate into workplace emotional intelligence
  • Master the key to excellent communication: observe, listen, analyze, plan, and communicate
  • Learn to communicate with vision, clarity and purpose
  • Gain insight into your personal communication strengths and weaknesses
  • Develop the ability to be flexible in actions, thoughts and feelings to better handle workplace situations
  • Engage in more effective and focused communication
  • Create a positive work environment

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case study(ies) to apply learning in groups
  • Role play to practice techniques and behaviours in a safe environment
  • Simulation activities to help transfer learned skills and behaviour to the working world


Who Should Attend

Managers and professionals seeking the skills, tools and strategies needed to enhance their prominence, influence, and respectability across their organizations. 



$2,295 Member Fee
$2,545 Non Member Fee
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122 Reviews 4 Star

Course Reviews

  • Past Participant, Workplace Safety and Prevention Services Aug 22, 2019

    Well done. Big thanks! Could not ask for more. Awesome! This course was simply amazing!

  • Kelly Proulx, Toyota Motor Manufacturing Feb 18, 2020

    I learned a lot, Lew was wonderful, great instructor! She was very through, kept the course very interesting, answer all questions we had. Learned useful information that will be used in my current position

  • D Th??riault, Thales Corp. Aug 21, 2019

    Marilyn is top notch. She knows her material and drives it home to everyone. You are lucky to have her. Marilyn knows her stuff! But more importantly she knows how to deliver the message home, including personal anecdotes and stories that show her passion and engage her audience to understand at the core the message. She knows how to deal the message in your subconscious, by delivering it at an emotional level.

  • Past Participant, Sid Lee Inc. Dec 13, 2019

    Sherry was a great teacher. Very knowledgeable and taught some very valuable lessons. Great facilitator. Enjoyed learning from her and the group. It's always good to learn new things. This course has a lot to offer.

  • Julie Hopps, Grupo Bimbo Canada Dec 6, 2019

    This course was over and above what I expected and offered me insight and tools I can apply in my professional and personal life. It's relevant and useful. Sherry was an exceptional instructor - and provided relevant example and support

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