Building Better Work Relationships – New Techniques for Results-Oriented Communication

  • Communication & Interpersonal Skills
  • Course Code: 32235

Use communication strategies to better connect with and influence the people of your organization!

Become a more conscious communicator – someone who knows exactly what to say and understands the impact of their messages. Broaden your awareness of other perspectives to enhance your ability to understand and influence those you work with.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Demonstrate the fundamental competencies needed to achieve solid work relationships while building strong rapport and gaining trust amongst your colleagues
  • Identify and accept personal and professional responsibilities in communicating effectively with others
  • Recognize short- and long-term implications of communication  on your workplace relationships
  • Identify and use others’ communication and thinking style preferences to influence and motivate them to first-rate performance
  • Understand values, beliefs, attitudes, and perceptual processes and their impact on establishing workplace-specific trust and respect
  • Investigate emotions and how they translate into workplace emotional intelligence
  • Master the key to excellent communication: observe, listen, analyze, plan, and communicate
  • Learn to communicate with vision, clarity and purpose
  • Gain insight into your personal communication strengths and weaknesses
  • Develop the ability to be flexible in actions, thoughts and feelings to better handle workplace situations
  • Engage in more effective and focused communication
  • Create a positive work environment

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case study(ies) to apply learning in groups
  • Role play to practice techniques and behaviours in a safe environment
  • Simulation activities to help transfer learned skills and behaviour to the working world

Live Online classes are delivered in partnership with American Management Association.

Live Online courses delivered in partnership with American Management Association


Who Should Attend

Managers and professionals seeking the skills, tools and strategies needed to enhance their prominence, influence, and respectability across their organizations. 



$2,295 Member Fee
$2,545 Non Member Fee
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128 Reviews 4 Star

Course Reviews

  • Past Participant, Toyota Motor Manufacturing Canada Dec 13, 2021

  • Paul Renaud, Quality Manager, Integrity Tool & Mold Inc Dec 2, 2021

  • Benoit Harris, Specialist, Canada Mortgage and Housing Corporation Nov 15, 2021

    Mike Feinson is an excellent instructor intuned with the trainees, and checks in often. He's able to keep the pace moving, and provides interesting stories that relate with trainee and helps to hammer the point.

  • Past Participant, Esri Canada Nov 4, 2021

    Course was good, I really enjoyed the group discussions.

  • Past Participant, Mapei Inc. Oct 28, 2021

    more resources could be provided and less activities to be included - too overwhelming

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