Employee-Driven Innovations Fuel Growth

By Christopher J. Nassetta, CMCQuarterly

Employee-Driven Innovation Article Image

For more than a century, Hilton has pioneered innovations that define the hospitality industry today.

Most of us take for granted ordering room-service, having a TV or minibar in our room, making reservations from a centralized booking system, staying at airport hotels, and even enjoying air- conditioned rooms—all innovative firsts pioneered by Hilton and reflective of our commitment to create exceptional experiences for travelers.

Other innovations have extended far beyond our industry firsts and into pop culture, like iconic foods and beverages that trace... continue reading article

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