Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Set priorities and learn to control chaos in the workplace

While chaos can be a ‘natural’ outcome of constant change, but it’s not easy to deal with if you don’t have tools designed to manage that chaos as it unfolds. This program provides solutions to address this challenge. Plus, you’ll discover how to harness the energy of a dynamic - though often chaotic - work environment and avoid feeling overwhelmed when things start to spin out of control.

Through applying a variety of tools, you’ll re-think the way you approach chaos, which will help you tackle tough situations as they arise. You will also practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

How You Will Benefit

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
  • Use tools to problem-solve and select a course of action
  • Practice assertive communication to manage shifting priorities
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically
  • Identify one or two tools most applicable to your situation

Course Features

  • Interactive group discussions that allow you to share your challenges and experiences with peers
  • Hands-on activities to give you the opportunity to try new skills in a safe environment and transfer your learning back in your work environment
  • Job aids to help you recall and apply key learning points back in your workplace

Who Should Attend

Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty.

Live Online classes are delivered in partnership with American Management Association.


$2,495 Non Member Fee
$2,245 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options, pricing, or to inquire about scheduling this course for your team, click here.



This course supports the following Organizational Impact Areas:

  • Performance and Productivity Impact Area - improving resource management, agility and innovation.
30 Reviews 4 Star

Course Reviews

  • Past Participant, Senior Project Manager Jan 18, 2024

  • Peter M., Director of Operations Aug 29, 2023

  • Mark V., Director of Sales Aug 10, 2023

    Great instructor. Good pace. Interesting topic and some helpful tools I hadn't heard of before. Quite practical.

  • M. Daniel, Insurance Marketing Specialist Mar 14, 2023

    I thought this was well lead and the group activities were great. I would have liked more time to work on the activities and discuss as a group

  • Past Participant Feb 24, 2023

    The course was excellent as a refresher to time and change management for long time managers. As a suggestion, I think the appendix should be removed as it's own document, there was a lot of scrolling in the workbook. Also, the writable pdf is fantastic,

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