Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

  • Management
  • Course Code: 32261

Set priorities and learn to control chaos in the workplace

While chaos can be a ‘natural’ outcome of constant change, but it’s not easy to deal with if you don’t have tools designed to manage that chaos as it unfolds. This program provides solutions to address this challenge. Plus, you’ll discover how to harness the energy of a dynamic - though often chaotic - work environment and avoid feeling overwhelmed when things start to spin out of control.

Through applying a variety of tools, you’ll re-think the way you approach chaos, which will help you tackle tough situations as they arise. You will also practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

For organizations, this course supports the Performance and Productivity Impact Area - improving resource management, agility and innovation.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
  • Use tools to problem-solve and select a course of action
  • Practice assertive communication to manage shifting priorities
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically
  • Identify one or two tools most applicable to your situation

Course Features

  • Interactive group discussions that allow you to share your challenges and experiences with peers
  • Hands-on activities to give you the opportunity to try new skills in a safe environment and transfer your learning back in your work environment
  • Job aids to help you recall and apply key learning points back in your workplace

What is the difference between Remote Access and Live Online?


Who Should Attend

Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty.



$2,095 Member Fee
$2,295 Non Member Fee
View our pricing options and start saving today
21 Reviews 4 Star

Course Reviews

  • Robert Gurgol, License Coordinator, Esri Canada Oct 28, 2021

    It was a great learning experience

  • Wendy Annett, Mainstreet Credit Union Feb 28, 2020

    Excellent course that has provided me many tools and skills to take back to work with me.

  • Past Participant, Fresenius Kabi Canada Ltd Feb 28, 2020

    The course was very good. It was less packed than other courses, so we could focus more on specific topics, with more examples to share.Karen is very nice, communicative and to the point. She has lots of experience and she willingly shares it, so this is very much appreciated. It is a really good course with practical and applicable strategies and resources.

  • Past Participant, Crown Property Management Inc. Sep 23, 2019

    Excellent subject and tools to help individuals cope with feeling overwhelmed Karen was able to assist in dealing with tough people and learning how to assess different problems Listen and take notes carefully

  • Elaine Commanda, Union of Ontario Indians Feb 28, 2020

    Great info, time to absorb and apply. I am confident that my team will be open to receiving great plans. Assists in finding alternatives and time saving techniques. Greatful for Karen. Very approachable and put us all at ease. I feel relaxed and included to be here being a visible minority.

Stay Connected