Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Set priorities and learn to control chaos in the workplace

While chaos can be a ‘natural’ outcome of constant change, but it’s not easy to deal with if you don’t have tools designed to manage that chaos as it unfolds. This program provides solutions to address this challenge. Plus, you’ll discover how to harness the energy of a dynamic - though often chaotic - work environment and avoid feeling overwhelmed when things start to spin out of control.

Through applying a variety of tools, you’ll re-think the way you approach chaos, which will help you tackle tough situations as they arise. You will also practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

For organizations, this course supports the Performance and Productivity Impact Area - improving resource management, agility and innovation.

How You Will Benefit

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
  • Use tools to problem-solve and select a course of action
  • Practice assertive communication to manage shifting priorities
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically
  • Identify one or two tools most applicable to your situation

Course Features

  • Interactive group discussions that allow you to share your challenges and experiences with peers
  • Hands-on activities to give you the opportunity to try new skills in a safe environment and transfer your learning back in your work environment
  • Job aids to help you recall and apply key learning points back in your workplace

Who Should Attend

Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty.

Live Online classes are delivered in partnership with American Management Association.

Live Online courses delivered in partnership with American Management Association


$2,495 Non Member Fee
$2,245 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,495 Non Member Fee
$2,245 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
25 Reviews 4 Star

Course Reviews

  • Laura Brown, Ontario Teachers Insurance Plan Dec 15, 2022

    Very good course, learned a ton and it was facilitated well and encouraged lots of participation

  • Past Participant, Ontario Teachers Insurance Plan Dec 15, 2022

  • Past Participant, Mohawk Council of Kahnawake Dec 6, 2022

    I enjoyed the training, it helped to refresh me and bring back my skill sets that have been forgotten. The instructor was great and knowledgeable.

  • Past Participant, CAA North & East Ontario Jun 22, 2022

  • Robert Gurgol, License Coordinator, Esri Canada Oct 28, 2021

    It was a great learning experience

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