Communication and Interpersonal Skills for Technical Professionals
Learn. Apply. Succeed.
Technical expertise has the most impact when others can understand it, trust it, and act on it. This course helps technical professionals move beyond explaining the details to communicating with clarity, credibility, and audience awareness, so their ideas, analysis, and recommendations are easier for others to use.
- Recognize the different communication needs of technical and nontechnical audiences
- Translate complex information into clear, relevant messages
- Build trust and credibility with colleagues, leaders, and stakeholders
- Adapt your communication approach to different styles and preferences
- Use verbal and nonverbal techniques to build rapport and shared understanding
- Strengthen active listening to improve collaboration and reduce misunderstandings
- Ask better questions to clarify needs, expectations, and decisions
- Communicate recommendations with greater clarity and confidence
- Use influence skills to move projects forward and support business goals
- Manage conflict more productively and address criticism appropriately
- Create a practical action plan to apply your learning at work
Is This Course Right For You?
This course is designed for technical, analytical, and IT professionals who need to communicate their expertise more clearly to colleagues, clients, senior leaders, or nontechnical stakeholders.
It is especially relevant if your role requires you to explain complex information, influence decisions, collaborate across functions, or build stronger working relationships with people who do not share your technical background.
98% of participants recommend this course.
The Learning Experience
This is an interactive, facilitated program focused on practical communication in technical environments.
Participants learn through guided discussion, self-assessment, communication practice, feedback, and workplace application. You will explore communication style differences, active listening, questioning, influence, conflict, and ways to build trust with technical and nontechnical audiences.
Duration: 12 Hours
Delivered: Classrooms across Canada and Virtually
Available for private delivery and customizable to match your organization’s needs.
-
DateLocationTime
-
Jun 22, 2026 - Jun 23, 2026Live Online9:00 AM – 5:00 PM (ET)
-
Aug 17, 2026 - Aug 18, 2026Live Online10:00 AM – 6:00 PM (ET)
-
Oct 14, 2026 - Oct 15, 2026Live Online9:00 AM – 5:00 PM (ET)
-
Dec 8, 2026 - Dec 9, 2026Live Online9:00 AM – 5:00 PM (ET)
-
Feb 23, 2027 - Feb 24, 2027Live Online9:00 AM – 5:00 PM (ET)
-
Jun 21, 2027 - Jun 22, 2027Live Online9:00 AM – 5:00 PM (ET)
Do you need a different date or location? We offer Courses On Request.
When colleagues learn together, everyone benefits!
Connect with an advisor to discuss delivering this course to your team.
Frequently Asked Questions
What will I learn in Communication & Interpersonal Skills for Technical Professionals?
You will learn practical communication and interpersonal skills for technical work environments, including how to explain complex information clearly, adapt to different communication styles, listen more effectively, ask better questions, build trust, influence others, and manage conflict productively.
Who should take this course?
This course is designed for technical, analytical, and IT professionals who need to communicate their expertise more clearly to colleagues, clients, leaders, or nontechnical stakeholders. It is especially relevant for professionals whose roles require them to explain data, present recommendations, support decisions, or collaborate across functions.
I am a technical expert, but I struggle to explain my ideas to nontechnical audiences. Can this course help?
Yes. This course helps technical professionals shift from explaining every detail to communicating what the audience needs to understand, decide, or do. You will learn how to organize complex information, adjust your message, and communicate with greater clarity and relevance.
Why are communication skills important for technical professionals?
Technical expertise has more impact when others can understand it and act on it. Strong communication skills help technical professionals build credibility, influence decisions, reduce misunderstandings, and strengthen working relationships with people who may not share the same technical background.
How can technical professionals communicate complex information more clearly?
Clear communication does not mean oversimplifying the work. It means choosing the right level of detail for the audience. This course helps participants focus on what matters most, structure their message clearly, and explain technical information in ways that support understanding and decision-making.
Will this course help me present recommendations to leaders or stakeholders?
Yes. This course is useful for technical professionals who need to communicate findings, recommendations, or risks to leaders and stakeholders. You will learn how to consider the audience’s needs, build trust, and make technical information easier to understand and use
Does this course cover interpersonal skills, or just communication?
It covers both. Participants explore interpersonal skills that support stronger working relationships, including active listening, questioning, rapport-building, communication style awareness, influence, credibility, and productive conflict management.
How does this course help technical professionals build trust and credibility?
Trust and credibility are built through more than technical accuracy. This course helps participants consider how they listen, respond, frame information, adapt to others, and communicate with clarity. These skills help technical professionals become more effective partners in cross-functional work.
Can this course help with conflict or difficult feedback?
Yes. The course includes strategies for managing conflict productively and addressing criticism appropriately. It helps participants respond more effectively when communication breaks down, expectations are unclear, or technical and nontechnical perspectives differ.
How is this course different from How to Communicate with Diplomacy, Tact and Credibility?
How to Communicate with Diplomacy, Tact and Credibility is a stronger fit when the main challenge is tone, tact, sensitive messaging, or protecting relationships in difficult conversations. Communication & Interpersonal Skills for Technical Professionals is a stronger fit when the main challenge is translating technical information, adapting to nontechnical audiences, building trust, and improving collaboration across technical and business roles.
Can this course be delivered privately for my technical team?
Yes. This course can be delivered privately for technical, analytical, IT, engineering, finance, risk, or other specialist teams that need to strengthen communication, stakeholder trust, collaboration, and influence. Private delivery can be customized to reflect your organization’s work, audiences, and communication challenges.
Canadian Management Centre Also Recommends:
Course Reviews
-
Bruce A. B., Senior Mechanical Engineer Mar 14, 2026
I feel the training was very enriching giving me a greater understanding of the dynamics of communication within a technical environment. The training also exposed me to very interesting tools that can be used to assess my own traits and the personality traits of other people I engage with.
-
Patrick S., Sr Systems Analyst Mar 14, 2026
Enjoyed the class, went at a quick pace with lots of class participation which helped in the learning process and reinforce what we covering in class. Some short films were used that were helpful.
-
Patrick S., Field Scientific Consultant Mar 14, 2026
Topics touched on a few key areas for self reflection and improvement. Instructor was very knowledgeable and helpful through the 2 day journey.
-
Christopher G., RF Engineer Mar 14, 2026
Found the material very insightful and useful in all aspects of work and personal experiences
-
Glenn Y., Staff Scientist Mar 14, 2026
The course was well structured and planned. The material covered was comprehensive and applicable to work and personal interactions.
-
Lalit M., Industrial Finance Manager Nov 30, 2023
Course has good amount of case studies to explain the significance of communication.
-
Past Participant, Director, Raw Material Management Sep 19, 2023
-
Past Participant, Research & Technical Project Manager Jul 27, 2023
Interesting and Deb was great
-
Karen Pride, City Of Kawartha Lakes Jun 17, 2022
Instructor was very good.
-
George Tukhareli, Stelco Inc Feb 11, 2022
-
Johnson Chan, Technical Solutions Specialist, Esri Canada Nov 15, 2021
-
Past Participant, ExtraHop Dec 5, 2019
-
Past Participant, Lower Lakes Towing Ltd Dec 5, 2019
-
Past Participant, London Life Insurance Co. Sep 13, 2019
Passionate about people skills and communication. Value having delivering content to like minded group. Brought out more interaction and participation.
-
Past Participant, CF Industries Sep 11, 2019
-
Past Participant, London Life Insurance Co. Sep 11, 2019
Facilitator was very knowledgeable and did a great job facilitating the course.
-
Ian Scott, GWLRA Sep 10, 2019
Instructor was very good very informed and I was engaged the whole time, I know this will help me with me career and life experiences. Also was very helpful with some of his own work related experiences. DISC method is very Interesting
-
Kenny Sahadeo, Peel Plastics Products Ltd Sep 9, 2019
Mikhail did an awesome job. Was very engaging with good industry examples that were relatable. Would definitely recommend him. You learn stuff about yourself that you may not have know before.
-
Past Participant, H.C. Starck Canada Inc Jun 11, 2019
-
Past Participant, Rio Tinto Jun 10, 2019
I think it teach us a lot of skills about speaking that I was not aware of in the past and can help me improve my communication skills in the long run.He knows what he is talking about.This training course is a very good experience to give me an opportunity to look at my daily communications in the past and what is supposed to be.
-
Past Participant, JTI-Macdonald Corp. Jun 6, 2019
Great practice session for us to understand the skills learned. Room is comfortable and food is great. Warm and friendly
-
Past Participant, The Gear Centre Group of Companies Mar 12, 2019
Peter was great! He was very engaging, and offered constructive feedback. I appreciate his openness and willingness to use specific examples; it helped offer real world context to the theory we learned.
-
Kate Yasnopolskaya, Toyota Motor Canada Mar 8, 2019
-
Past Participant, Havergal College Mar 8, 2019
An eye opening - about my own skills and how to sharpen them.Very knowledgeable, engaging and articulate.
-
mmacdonald@blackandmcdonald.com, Black & McDonald Mar 5, 2019
appreciate use of application and engagement tasks
-
Past participant, Royal Bank Of Canada Mar 6, 2018
Friendly, engaging and knowledgeable. I really liked her last exercise where she made us write down the concepts based on the alphabet.
-
Employee, Index Exchange Dec 4, 2017
Only thing I would have liked to see that we didn't do was to be given sample scenarios where we could video-record participants conveying information on camera, and to do critiques. Not sure where it would have fit in, but perhaps something to consider... Facilitator was a engaging, bright personality that made me feel safe to share my thoughts and to receive feedback.
-
Employee, Index Exchange Dec 4, 2017
Only thing I would have liked to see that we didn't do was to be given sample scenarios where we could video-record participants conveying information on camera, and to do critiques. Not sure where it would have fit in, but perhaps something to consider... Facilitator was a engaging, bright personality that made me feel safe to share my thoughts and to receive feedback. n/a
-
Past Participant, Electrical Components Canada Jun 4, 2017
-
Past participant, Electrical Components Canada Jun 4, 2017
-
Past Participant, Cimpress Windsor Corporation (Formerly Vistaprint) Mar 8, 2017
-
Past Participant, eHealth Ontario Mar 7, 2017
-
Past Participant, Stackpole International Mar 7, 2017
-
Chris C. Mar 7, 2017
This was truly an amazing course, I could not get enough to pull out information and knowledge that Nick was exceptional as the facilitator and wished there was more time to cover the material. You do not have a button that was higher than excellent as he was off the chart and you don not have a unit to measure how valuable Nick is. We had a small group of 4 attendants. This is the max. size of any group, there was great conversations, people were engaged and we learned and had a few laughs as well. If you have a larger group you lose the opportunity to impact effectively those in attendance.
-
Past Participant, Morpho Canada Inc Sep 18, 2016
well presented. facilitator knew his subject matter and presented it in interesting ways to keep the class engaged.
-
Past Participant, City of Guelph Jun 14, 2016
-
Past Participant, Canadian Investor Protection Fund Jun 12, 2016
Reg, is one of a kind. He is intelligent and defiantly knows how to teach a course and keep your eyes peeled on him. He has such an amazing background that you respect him and look up to him. You expect everything that comes out his mouth to be very pure and exceptional. He's extremely great.
Excellent quality of material and people. Learned a lot and had fun. The course was very engaging. Thank you
Overall satisfied with the course, facilitator, the welcoming staff was amazing, and the damn food. :)
-
John B. Jun 9, 2016
Reg was engaging and encouraged participation. The time flew by very quickly because he was so interesting and told meaningful stories that related to the material.
Excellent course material and instructer. I would highly recommend this course.
-
Past Participant, Pacific Services Canada Ltd. Nov 12, 2015
-
Past Participant, Ferrero Canada Limited Nov 11, 2015
Well run, nice facility, good environment for learning. Would be willing to take another course with him teaching. Everyone was engaged.
-
Constantin A., Nov 11, 2015
The course was very useful , interactive and the trainer walked through all steps diligently.
-
Past Participant, Geosoft Inc. Sep 29, 2015
-
Past Participant, Ontario Energy Board (OEB) Sep 24, 2015
-
Andreas K. Sep 24, 2015
The course has provided me with an insight on how people behave in working place. This is an interesting new topic for me personally. And invaluable skills that I can apply on my day to day interaction in my company. Nick is a brilliant educator with a sense of humor and diverse background real life experience. He kept the class entertaining throughout the two-day period. I would be looking forward to his course if I need to refresh my communication skills in the future.
-
Richard L. Jul 22, 2014
-
Carlos G. Jul 22, 2014
-
Bill K. Jul 22, 2014
-
Corinna K. Jul 29, 2013
-
Past Participant, Interac/Acxsys Corporation Jul 28, 2013
