Frontline Customer Service Representative Training
Develop the knowledge and attitudes to deliver exceptional service.
This OnDemand Course contains the following lessons:
300 Minutes | 8 Lessons
- Becoming a Trusted Advisor
- Applying Mindful Behaviors at Work
- Understanding and Applying Your Locus of Control at Work
- Strategies for Managing Situational Conflict
- Building Your Strengths as a R.E.A.L Team Player
- Effective Problem-Solving and Decision-Making Tools
- How to Manage Your Emotions While Under Stress
- Make Every Employee a Customer Experience Champion
The Learning Experience
- 24/7/365 training with any Internet-connected device
- Bite-sized lessons ranging from 15-90 mins
- Self-paced, convenient, high-quality and consistent learning
- Receive a certificate of completion for every lesson
- Fully scalable - train individuals, teams or an entire organization
- Cost effective, time saving and no travel necessary
Also included in the OnDemand eLearning Library . Access 25 courses anytime, anywhere.
Extend Learning Across Your Organization
Strengthen frontline service capability across teams with a short, practical module employees can access anytime. This OnDemand course builds a consistent foundation in service skills and customer interactions, supports readiness for instructor led programs, and sustains momentum as employees apply these practices on the job.
Contact us to learn how we can bring this OnDemand course to your organization.
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