Strong communication is not just about speaking up. It is about listening with intention, choosing the right words, understanding others, and sharing ideas in a way that reduces confusion and builds stronger working relationships.
This course is ideal for early-career professionals who want to communicate more clearly, participate more confidently, and build stronger workplace relationships.
98% of participants recommend this course.
This is an interactive, facilitated virtual program focused on practical workplace communication.
Participants learn through guided discussion, reflection, practice sessions, and role play. You will explore how communication works in everyday business situations, practise listening and message-planning techniques, and leave with practical tools you can apply in conversations, meetings, and team interactions.
Duration: 12 Hours
Delivered: Virtual or classroom
Available for private delivery and customizable to match your organization’s needs.
Do you need a different date or location? We offer Courses On Request.
When colleagues learn together, everyone benefits!
Connect with an advisor to discuss delivering this course to your team.
What will I learn in Communicating with Confidence?
You will learn practical communication skills for everyday workplace conversations, including how to listen actively, speak with clarity, choose appropriate words, ask better questions, recognize nonverbal cues, and reduce misunderstandings.
Who should take this communication skills course?
This course is designed for early-career professionals and anyone who wants to strengthen their fundamental verbal communication skills. It is a strong fit for people who want to participate more confidently in conversations, meetings, and team interactions.
I have good ideas, but I do not always speak up. Can this course help?
Yes. This course helps you build confidence by strengthening how you prepare, listen, organize your thoughts, and share ideas clearly. You will learn practical techniques that make it easier to contribute in everyday workplace conversations.
Is this course only for people who are shy or nervous communicators?
No. This course is not only for people who feel nervous speaking up. It is also useful for professionals who want to communicate with greater clarity, listen more effectively, adapt to different communication styles, and build stronger working relationships.
How does this course help reduce misunderstandings at work?
Many workplace misunderstandings happen because people listen differently, interpret messages differently, or miss verbal and nonverbal cues. This course helps you improve listening, clarify meaning, ask better questions, and frame messages in ways that support clearer communication.
Will this course help me communicate with different personality or communication styles?
Yes. You will explore different communication styles and learn how to adapt your approach based on the preferences and needs of the person you are speaking with. This helps you connect more effectively and keep conversations productive.
How is Communicating with Confidence different from How to Communicate with Diplomacy, Tact and Credibility?
Communicating with Confidence focuses on foundational workplace communication skills, including listening, clarity, confidence, word choice, and reducing misunderstandings. How to Communicate with Diplomacy, Tact and Credibility is a stronger fit when the main challenge is managing tone, handling sensitive messages, and communicating in ways that protect credibility and relationships.
How is this course different from Communicating Up, Down and Across the Organization?
Communicating with Confidence is best for professionals who want to build core communication skills and participate more confidently in everyday workplace conversations. Communicating Up, Down and Across the Organization is a better fit when someone needs to adapt communication across levels, audiences, reporting relationships, and organizational priorities.
How is this course different from Mastering the Art of Critical Conversations?
Communicating with Confidence focuses on everyday communication skills, confidence, listening, and clarity. Mastering the Art of Critical Conversations is designed for higher-stakes conversations where there may be tension, discomfort, disagreement, or a need to speak up when the conversation is difficult.
How is this course different from Effectively Communicating in the Moment?
Communicating with Confidence helps build a broader foundation in workplace communication, including listening, message planning, communication styles, and clear discussion. Effectively Communicating in the Moment is a better fit when someone needs to respond more effectively in spontaneous situations, such as being put on the spot, answering unexpected questions, or speaking without much preparation.
Can this communication skills training be delivered privately for my team?
Yes. This course can be delivered privately for teams or organizations that want to strengthen workplace communication, active listening, clarity, and confidence across a group. Private delivery can be customized to reflect your organization’s communication needs and workplace scenarios.
How long is Communicating with Confidence?
Communicating with Confidence is a 12-hour program delivered virtually. It is also available for private delivery.
Frank G., Engineering Manager Apr 29, 2026
Excellent course and instructor - the class puts all of the information ina very usable manner. It will definitely make my tasks and goals at more manageable and easier to attain
Luis M., Clinical Engineer Apr 29, 2026
Instructor was knowledgeable, shared relevant stories, and related to class
Jennifer D., Inside Sales Account Manager Apr 29, 2026
It was relevant to my job to ensure I can refine my communication for my audience.
Lori W., Sr. Quality Engineer Apr 29, 2026
Excellent class - great engagement by all. Virtual is very helpful and I did get a lot out of it.
Michelle H., Office Manager Apr 29, 2026
The class was very engaging. Having worked on the goals and intentions throughout was very helpful and gave me a guide on where to start and how to apply the tools I learned.
Jim Dales, Libro Credit Union Nov 8, 2022
The course helped me identify areas where I can strengthen my skills and areas to improve through practice. Positive self-talk and effectively using assertiveness were key takeways.
Vivien Xing, Senior Big Data Engineer, CIBC Dec 9, 2021
Vivien Xing, Senior Big Data Engineer, CIBC Dec 9, 2021
Dorina Dionora, Accountant, Esri Canada Sep 20, 2021
It was helpful, I learned a lot of practical skills that I can put into use. I enjoyed it.
Past Participant, Esri Canada Aug 19, 2021
Our facilitator, Robin, was extremely knowledgeable and delivered the course material in a skillfully engaging way.
Franz I., , INTER AMERICAN DEVELOPMENT BANK Jun 19, 2020
Narayan N., , Jbs Swift Usa Jun 19, 2020
Very hands-on and interactive
Brooke D., National Account Manager, HUHTAMAKI CONSUMER PACKAGING Jun 19, 2020