Customer Service Manager Training
Ensure your team is motivated and ready to implement an effective customer service strategy.
This OnDemand Course contains the following lessons:
331 Minutes | 13 Lessons
- Tips for Managing the Progressive Discipline Process
- Becoming a Trusted Advisor
- Becoming a Strategic Thinker
- Creating a Culture of Belonging
- Strategies for Managing Situational Conflict
- Enhancing Collaborative Communication
- Leveraging Feedback to Strengthen Employee Commitment
- Enhancing Communication Skills
- Building a Customer-Focused Strategy
- Creating a Motivational Climate
- Leading with Emotional Intelligence in the Workplace
- Coaching for Performance
- Leading a Customer-Focused Team
The Learning Experience
- 24/7/365 training with any Internet-connected device
- Bite-sized lessons ranging from 15-90 mins
- Self-paced, convenient, high-quality and consistent learning
- Receive a certificate of completion for every lesson
- Fully scalable - train individuals, teams or an entire organization
- Cost effective, time saving and no travel necessary
Also included in the OnDemand eLearning Library . Access 25 courses anytime, anywhere.
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DateLocationTime
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OnDemand, VIRTUAL
Do you need a different date or location? We offer Courses On Request.
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