Customer Service Manager Training
Ensure your team is motivated and ready to implement an effective customer service strategy.
This OnDemand Course contains the following lessons:
331 Minutes | 13 Lessons
- Tips for Managing the Progressive Discipline Process
- Becoming a Trusted Advisor
- Becoming a Strategic Thinker
- Creating a Culture of Belonging
- Strategies for Managing Situational Conflict
- Enhancing Collaborative Communication
- Leveraging Feedback to Strengthen Employee Commitment
- Enhancing Communication Skills
- Building a Customer-Focused Strategy
- Creating a Motivational Climate
- Leading with Emotional Intelligence in the Workplace
- Coaching for Performance
- Leading a Customer-Focused Team
The Learning Experience
- 24/7/365 training with any Internet-connected device
- Bite-sized lessons ranging from 15-90 mins
- Self-paced, convenient, high-quality and consistent learning
- Receive a certificate of completion for every lesson
- Fully scalable - train individuals, teams or an entire organization
- Cost effective, time saving and no travel necessary
Also included in the OnDemand eLearning Library . Access 25 courses anytime, anywhere.
Extend Learning Across Your Organization
Strengthen customer service leadership across teams with a short, practical module employees can access anytime. This OnDemand course builds a consistent foundation in coaching, service quality, and team support skills, supports readiness for instructor led programs, and sustains momentum as employees apply these practices on the job.
Contact us to learn how we can bring this OnDemand course to your organization.
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