Home > Courses > Courses Listing > Communicating Up, Down and Across the Organization

Communicating Up, Down and Across the Organization

| Learning Path: Multiple Paths Available

Gain recognition, build stronger work relationships and deliver high-value results!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This course offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

How You Will Benefit

  • Gain recognition, confidence and credibility by putting forward a positive image
  • Use upward and downward communication to create new opportunities for yourself
  • Break down the barriers between team cooperation and organizational effectiveness
  • Reduce frustration through upward and downward communication to build cooperation between different silos
  • Enhance productivity by gaining support and commitment
  • Build more cooperative and productive workplace relationships
  • Acquire behaviours and techniques that demonstrate a strong sense of self-confidence with your peers, direct reports and manager
  • Develop techniques to analyze audiences and situations appropriately
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Hands-on activities to engage participants in demonstrating skills
  • Audiovisual resources to reinforce learning in an impactful manner
  • Worksheets and exercises to enhance participation and learning

Want a better sense of what learning with CMC is like? Learn more about the CMC Classroom Experience.

 

Who Should Attend

Professionals and managers who want to build communication skills that encourage dialogue throughout the organization and among different departments and levels

 

$2,695 Non Member Fee
$2,395 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

Frequently Asked Questions

 What does communicating up, down and across the organization mean?

Communicating up, down and across the organization refers to effectively sharing information with senior leaders (up), direct reports (down) and peers or cross-functional teams (across). Strong organizational communication ensures alignment, reduces misunderstandings and improves performance at every level. This course teaches professionals how to adapt their communication style based on audience and influence.

 I struggle with communicating up to senior leadership. Can this course help?

Yes. Many professionals find it challenging to communicate up effectively. This course teaches how to present ideas clearly to executives, frame messages strategically, speak with confidence and align communication with leadership priorities. Participants learn how to gain credibility and influence decision makers.

 How can I improve communication across departments?

Improving communication across the organization requires clarity, active listening and an understanding of different communication styles. This course provides practical tools for reducing silos, strengthening collaboration and navigating cross-functional dynamics in complex business environments.

 Is this a business communication skills training course?

Yes. This is a comprehensive business communication skills training course, focused on real-world workplace challenges. It helps professionals improve clarity, manage difficult conversations and strengthen relationships at every level of the organization.

 What makes this different from other communication course?

Many corporate communication courses focus only on presentation skills. This program addresses day-to-day workplace communication—how to speak up in meetings, provide feedback, manage upward communication and collaborate across teams. It is designed for professionals who need practical strategies they can apply immediately.

 Who should attend this communication course?

This communication course is ideal for managers, team leaders and professionals who need to communicate effectively with executives, peers and direct reports. It is especially valuable for those navigating complex organizations where clear, strategic communication drives results.

Course Reviews

4.4 ★★★★★★★★★★ 189 Reviews

Participant Feedback Summary (AI generated based on all reviews)

Participants say Communicating Up, Down and Across the Organization is relevant, informative, and useful for improving communication with managers, colleagues, teams, and others in day-to-day work. Many participants valued the interactive format, group activities, examples, and opportunities to connect the concepts to their own roles and communication challenges. Feedback often highlights the course?s balance of theory, exercises, and practical takeaways, with participants noting that the material helped them refresh existing skills, gain new perspectives, and identify tools they could apply at work and in personal situations. Participants also described the course as well organized and engaging, with delivery that supported understanding and participation.

  • Communication across levels
  • Upward communication
  • Interactive practice
  • Workplace relevance

Recent Reviews

  • Past Participant, Program Manager Apr 19, 2026

  • O. El Aoumari, Senior Risk Advisor Apr 19, 2026

    Very interactive. Loved the group activities!

  • Past Participant, GIS Consultant Apr 8, 2026

  • Past Participant, Manager Plan Management Apr 8, 2026

  • Past Participant, Senior Specialist, EDI and Indigenous Engagement Mar 15, 2026

    Enjoyed the interactive elements and the practice opportunities throughout. Would have liked to see more opportunity to practice upwards communication.

VIEW MORE

Canadian Management Centre Also Recommends:

  • How To Communicate with Diplomacy, Tact and Credibility

    Discover your personal style and how to use it to communicate effectively.

    Learn More

  • Conflict Management Workshop

    Identify your triggers and learn how to manage difficult, conflict-prone conversations.

    Learn More

  • Getting Results Without Authority

    Learn how to influence individuals and outcomes without the use of formal authority.

    Learn More

Stay Connected

Networks

Copyright © 2025 CANADIAN MANAGEMENT CENTRE - PROFESSIONAL DEVELOPMENT, MANAGEMENT & CAREER TRAINING | 150 King Street West, Suite 271 Toronto, ON  M5H 1J9, Canada | cmcinfo@cmcoutperform.com