How Empathy is Redefining Leadership (Earn 1 PDU)

  • Course Code: 82010

Empathy is defined as the ability to identify with the emotional state of others in a way that builds connection, creates safety and enables trust.

Creating safety may sound like an odd concept, but as Simon Sinek explores in his TED Talk ‘Why good leaders make you feel safe’– you can’t just tell people to ‘trust you’ and expect they’ll cooperate. You have to uncover what’s at the root of their concerns and frustrations.  This is what separates good leaders from great leaders. 

Empathy is redefining the way we lead.  To get results with and through others, the best starting point is understanding what they’re thinking and feeling.  When you understand what is at the crux of their motivation, you’ll know what you need to do to help them offload the emotion so you can access their higher thinking and tap into their potential.   

Empathy isn’t just about feelings, it’s actually a gateway to results. View this webinar and find out how you can connect with people to tap into their potential and achieve your desired outcomes.



Salima Valji

Sheila Jaggard, Ph. D
Facilitator, Canadian Management Centre

Sheila has a Master of Arts in Organizational Development, a Ph.D. in Human and Organizational Systems, and over 25 years’ experience in the human service sector.  Her overall vision is to enhance the capacity of individuals, teams and organizations to achieve their authentic potential.  Sheila has worked with individuals and organizations to provide opportunities for personal and professional transformation. Working in the business arena, she has consulted on organizational issues relating to structure, culture and skills, organizational development, strategic planning and the development of human resource capacity. As an executive coach, she has worked with professionals in the financial, insurance, and human services fields as well as with doctoral students.  Sheila has been a facilitator with Canadian Management Centre since 2006.


Christina Cleveland, CTDP
Senior Director, Talent Development Solutions Canadian Management Centre

Christina has proven experience leading global project teams through complex leadership development implementations.  She holds her B.Ed majoring in Adult Education from Brock University and her B.A. and Professional HR Management Certificate from York University. Christina also achieved her CTDP designation and recently completed her Certificate in the Foundations of NeuroLeadership.   

Her experience working with leaders and organizations ensures CMC clients benefit from best-practice strategies that will deliver on their desired outcomes – saving them time and money.  Christina is recognized as an influential and resilient partner who develops collaborative relationships, establishes and achieves high standards and delivers business results.


Why Attend

  • Understand what happens in the brain to move others from resistance to buy-in
  • Find out what’s getting in the way of you being more empathetic
  • Learn techniques to help you create safety for your employees to share their frustrations and concerns

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