Developing Your Emotional Intelligence

Better understand yourself and the effect you have on others.

Learn. Apply. Succeed.

  • Recognize and name emotions and understand the mental and physical signals that accompany them
  • Identify emotional triggers and use practical strategies to regulate your response more deliberately
  • Understand how your emotional intelligence affects others and how your behaviour shapes workplace relationships
  • Strengthen empathy, active listening and communication to build greater trust and credibility
  • Recognize how stress affects you and use resilient thinking and stress-management techniques to stay balanced and effective
  • Approach conflict and defensiveness with greater awareness and choose responses that support healthier collaboration
  • Apply the course concepts to a current emotional intelligence challenge and create a practical plan for action

Is This Course Right For You?

You want to understand your reactions, stay steady under pressure and build stronger working relationships.

98% of participants recommend this course.

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The Learning Experience

  • Build greater awareness of your emotional patterns. Use self-assessments and structured reflection to examine your emotions, triggers, listening habits, credibility and typical responses to stress and conflict.
  • Practice emotionally intelligent responses. Work through partner and group activities, audio scenarios and workplace situations to practice listening, empathy, emotional regulation and collaboration.
  • Apply the learning to a real challenge. Use the Goal Tracker and Action Planner to work through a current EI challenge, get feedback and leave with specific actions you can put into practice.

Duration: 14 Hours 
Delivered in classrooms across Canada and Live Online. 
Available for private delivery and customizable to match your organization’s needs. 

What People Are Saying

“The course brought to light many facts I ‘knew’ but have failed to implement into my daily life. It helped me understand the importance of my non-verbal actions as well as my self talk.”

- Jimmy M.

$2,595 Non Member Fee
$2,345 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$2,595 Non Member Fee
$2,345 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

Help your people respond to pressure without undermining cooperation.

Under stress, a rushed response or defensive reaction can make a work issue harder to resolve. Developing Your Emotional Intelligence helps employees recognize their triggers, manage emotions and listen before responding.

Learning together helps colleagues consider what they may overlook in an interaction. A response that feels justified to one person may leave another feeling dismissed. Discussion and feedback help participants understand that difference and identify ways to express concerns while staying open to others’ perspectives.

Canadian Management Centre can deliver this course as private corporate training and customize the learning to reflect your organization’s priorities. Shorter sessions focused on specific learning objectives may also be available to fit your team’s schedule.

Connect with an advisor to discuss private corporate training for your organization.

This course is part of the Aspiring Leaders & High-Potential Employees learning path. Discover more about our Learning Paths or explore how we can tailor a pathway to align with your development and career goals.
 

Frequently Asked Questions

 What is an emotional intelligence course?

An emotional intelligence course teaches professionals how to recognize, understand and manage their own emotions while responding effectively to others. In the workplace, emotional intelligence improves communication, leadership, conflict resolution and team performance. This program provides practical tools to strengthen self-awareness, empathy and relationship management. 

 My team struggles with communication and conflict. Can emotional intelligence training help

Yes. Many workplace conflicts stem from low emotional awareness, reactive communication, or misunderstandings. Emotional intelligence training helps employees recognize emotional triggers, improve listening skills and respond constructively instead of defensively. This leads to stronger collaboration, fewer escalations and better team performance.

 Who should attend emotional intelligence training?

This emotional intelligence training is ideal for managers, supervisors, team leaders and employees who want to improve communication, reduce conflict and build stronger professional relationships. It is especially valuable for those responsible for leading or influencing others.

 How does emotional intelligence training improve leadership performance?

Emotional intelligence training for managers strengthens decision making, coaching ability and conflict resolution skills. Leaders with high emotional intelligence build trust, strong relationships, motivate teams more effectively and create psychologically safe environments that drive performance.

 Our managers need stronger leadership presence. How does emotional intelligence training help?

Strong leaders manage both tasks and emotions. Emotional intelligence training for managers improves coaching conversations, feedback delivery and trust building. Leaders learn how to manage stress, navigate difficult discussions and create psychologically safe teams that drive results.

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Course Reviews

4.4 ★★★★★★★★★★ 88 Reviews

Participant Feedback Summary (AI generated based on all reviews)

Participants say Developing Your Emotional Intelligence provides useful insight into emotional development, self-awareness, and the personal work involved in building emotional intelligence. Participants describe learning techniques they can apply at work and in their personal lives, with some noting that the course helped them make connections between the concepts and real situations. They valued the interactive discussions, opportunities to practise, and examples or stories that supported their understanding of the material. Several comments also point to an engaging learning experience where questions were explained clearly and participants felt involved.

  • Emotional development
  • Self-awareness
  • Workplace application
  • Practice opportunities

Recent Reviews

  • Past Participant, Account Manager Jul 12, 2026

    I particularly liked that Jeffery was able to advise strategies for solutions relevant to my context. Overall, the program has inspired me to change my personal style and aim for career growth.

  • Richard C., Lead Hand, Assembly Jul 6, 2026

    At this point, the course has exceeded my expectations. The trainer was extremely knowledgeable and provided clear, thorough answers to every question asked by everyone in attendance

  • German G., Lead Hand Jul 6, 2026

    Great course, learn new thing I never knew, it will make my work with the team much better. Recommended.

  • Nidhi B., Senior Manager Jan 25, 2026

  • Past Participant, Team Lead, Hospitality Nov 30, 2025

    It was excellent

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