Communicating with Confidence

Build the workplace communication skills to speak clearly, listen actively, and participate with confidence.

Learn. Apply. Succeed.

Strong communication is not just about speaking up. It is about listening with intention, choosing the right words, understanding others, and sharing ideas in a way that reduces confusion and builds stronger working relationships.

  • Strengthen the communication skills you already have and identify areas for improvement
  • Communicate with greater clarity, confidence, and professionalism
  • Listen more actively and improve your ability to absorb verbal information
  • Use paraphrasing, summarizing, and clarifying questions to show understanding
  • Recognize how verbal, visual, and vocal cues affect communication
  • Adapt to different communication styles and preferences
  • Choose appropriate words and phrases, even in difficult conversations
  • Reduce misunderstandings and support more productive working relationships
  • Plan and frame messages more effectively
  • Create a personal action plan to apply your learning at work

Is This Course Right For You?

This course is ideal for early-career professionals who want to communicate more clearly, participate more confidently, and build stronger workplace relationships.

98% of participants recommend this course.

The Learning Experience

This is an interactive, facilitated virtual program focused on practical workplace communication.

Participants learn through guided discussion, reflection, practice sessions, and role play. You will explore how communication works in everyday business situations, practise listening and message-planning techniques, and leave with practical tools you can apply in conversations, meetings, and team interactions.

Duration: 12 Hours 
Delivered: Virtual or classroom
Available for private delivery and customizable to match your organization’s needs. 

$2,495 Non Member Fee
$2,245 Member Fee
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

Frequently Asked Questions

 What will I learn in Communicating with Confidence?

You will learn practical communication skills for everyday workplace conversations, including how to listen actively, speak with clarity, choose appropriate words, ask better questions, recognize nonverbal cues, and reduce misunderstandings.

 Who should take this communication skills course?

This course is designed for early-career professionals and anyone who wants to strengthen their fundamental verbal communication skills. It is a strong fit for people who want to participate more confidently in conversations, meetings, and team interactions.

 I have good ideas, but I do not always speak up. Can this course help?

Yes. This course helps you build confidence by strengthening how you prepare, listen, organize your thoughts, and share ideas clearly. You will learn practical techniques that make it easier to contribute in everyday workplace conversations.

 Is this course only for people who are shy or nervous communicators?

No. This course is not only for people who feel nervous speaking up. It is also useful for professionals who want to communicate with greater clarity, listen more effectively, adapt to different communication styles, and build stronger working relationships.

 How does this course help reduce misunderstandings at work?

Many workplace misunderstandings happen because people listen differently, interpret messages differently, or miss verbal and nonverbal cues. This course helps you improve listening, clarify meaning, ask better questions, and frame messages in ways that support clearer communication.

 Will this course help me communicate with different personality or communication styles?

Yes. You will explore different communication styles and learn how to adapt your approach based on the preferences and needs of the person you are speaking with. This helps you connect more effectively and keep conversations productive.

 How is Communicating with Confidence different from How to Communicate with Diplomacy, Tact and Credibility?

Communicating with Confidence focuses on foundational workplace communication skills, including listening, clarity, confidence, word choice, and reducing misunderstandings. How to Communicate with Diplomacy, Tact and Credibility is a stronger fit when the main challenge is managing tone, handling sensitive messages, and communicating in ways that protect credibility and relationships.

 How is this course different from Communicating Up, Down and Across the Organization?

Communicating with Confidence is best for professionals who want to build core communication skills and participate more confidently in everyday workplace conversations. Communicating Up, Down and Across the Organization is a better fit when someone needs to adapt communication across levels, audiences, reporting relationships, and organizational priorities.

 How is this course different from Mastering the Art of Critical Conversations?

Communicating with Confidence focuses on everyday communication skills, confidence, listening, and clarity. Mastering the Art of Critical Conversations is designed for higher-stakes conversations where there may be tension, discomfort, disagreement, or a need to speak up when the conversation is difficult.

 How is this course different from Effectively Communicating in the Moment?

Communicating with Confidence helps build a broader foundation in workplace communication, including listening, message planning, communication styles, and clear discussion. Effectively Communicating in the Moment is a better fit when someone needs to respond more effectively in spontaneous situations, such as being put on the spot, answering unexpected questions, or speaking without much preparation.

 Can this communication skills training be delivered privately for my team?

Yes. This course can be delivered privately for teams or organizations that want to strengthen workplace communication, active listening, clarity, and confidence across a group. Private delivery can be customized to reflect your organization’s communication needs and workplace scenarios.

 How long is Communicating with Confidence?

Communicating with Confidence is a 12-hour program delivered virtually. It is also available for private delivery.

Canadian Management Centre Also Recommends:

  • How To Communicate with Diplomacy, Tact and Credibility

    Discover your personal style and how to use it to communicate effectively.

    Learn More

  • Communicating Up, Down and Across the Organization

    Gain recognition, build stronger work relationships and deliver high-value results!

    Learn More

  • Effectively Communicating in the Moment

    Feel empowered when called upon to "stand and deliver" in spontaneous moments.

    Learn More

13 Reviews 5 Star

Course Reviews

  • Frank G., Engineering Manager Apr 29, 2026

    Excellent course and instructor - the class puts all of the information ina very usable manner. It will definitely make my tasks and goals at more manageable and easier to attain

  • Luis M., Clinical Engineer Apr 29, 2026

    Instructor was knowledgeable, shared relevant stories, and related to class

  • Jennifer D., Inside Sales Account Manager Apr 29, 2026

    It was relevant to my job to ensure I can refine my communication for my audience.

  • Lori W., Sr. Quality Engineer Apr 29, 2026

    Excellent class - great engagement by all. Virtual is very helpful and I did get a lot out of it.

  • Michelle H., Office Manager Apr 29, 2026

    The class was very engaging. Having worked on the goals and intentions throughout was very helpful and gave me a guide on where to start and how to apply the tools I learned.

Stay Connected

Copyright © 2025 CANADIAN MANAGEMENT CENTRE - PROFESSIONAL DEVELOPMENT, MANAGEMENT & CAREER TRAINING | 150 King Street West, Suite 271 Toronto, ON  M5H 1J9, Canada | cmcinfo@cmcoutperform.com