Move your team to higher performance.
Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. Learn how to recognize what drives the people you work with and how to align employee and organizational values. Examine how to energize people and counter de-energizing forces.
Course Features
Supervisors, managers and others with management responsibilities looking to step-up their people management skills.
Live Online classes are delivered in partnership with American Management Association.
Do you need a different date or location? We offer Courses On Request.
Do you need a different date or location? We offer Courses On Request.
Li Li, Assistant Manager, Toyota Motor Manufacturing Canada Jan 24, 2023
excellent teacher with good knowledge and skills how to deal with different type pf people, Peter is so good at finding accurate vocabulary to describe the emotions and proper action to certain circumstance. Will practice what I learned from the class.
Glovis Talla, Key Account Executive, Westlake Pipe & Fittings Jan 24, 2023
I had such a great experience. Course delivery was quite interactive and engaging. I really have nothing negative to say about the course delivery. Instructor Peter was just amazing, made the course very interesting
Past Participant, Bluebird Self Storage Jan 24, 2023
Past Participant, Cardinal Funeral Homes Ltd. Jan 24, 2023
Raj Athwal, Wajax Industries Ltd Jan 10, 2023
Sandra was an excellent presenter of the course material. She encouraged the class to be interactive and the class was not boring!
Kara Gillies, Legal Aid Ontario Dec 16, 2022
Helpful topics and structure
Past Participant, Legal Aid Ontario Dec 13, 2022
Denise was great. I would have appreciated more content as it related to managing difficult staff, setting goals, achieving goals etc.
Past Participant, Brookfield Properties Oct 18, 2022
Loved our instructor
Past Participant, Radiant Global Logistics (Canada) Inc. Oct 18, 2022
Chris Claridge, Production Manager, H.C. Starck Canada Inc Oct 18, 2022
Past Participant, Pilkington Glass of Canada Ltd. Oct 18, 2022
It was a very good course. The teacher had many relevant examples that could be applied to most circumstances.
Mona Ghanam, Zochem Sep 20, 2022
Instructor was knowledgeable and made group engaged all the time
Past Participant, X-Copper Professional Services May 27, 2022
the instructor, Bernie was extremely knowledgeable.
Robert Prince, NAPCO Royal Pipe Systems Apr 29, 2022
I learned a few tools and tricks that will help myself along with my team which will make me a stronger supervisor. The seminar also taught me how to evaluate myself and look at my actions from a different point of view.
Wymann Monday, NAPCO Royal Pipe Systems Apr 29, 2022
Instructor was friendly, conversational, and explained material and information that was new to me in a clear, understandable and relatable way. I found many areas to work on personally to improve my management skills.
Past Participant, X-Copper Professional Services Apr 19, 2022
Natalie Messina, Municipal Property Assessment Corporation Apr 14, 2022
Great course. Very informative and interactive. Lots of valuable insight. It was great meeting everyone!
Past Participant, Kitchener Downtown Community Health Centre Mar 29, 2022
Great experience, and useful information. I feel that the time was short compared to the load of information given. Some examples and strategies were excellent others felt like not applicable in real life.
Richard Dehaan, Paralegal, X-Copper Professional Services Jan 24, 2022
content was good, however some of the break out activities did not allow for sufficient time to discuss. ie process activity and identification of the steps.Sticky notes didnt really work. it may have been easier if we were asked to document the steps in powerpoint or a word doc and then to share our screen with our partner at that time.Though the Amazon example was great the content is very outdated on amazon - from 2018 to now there are significant changes and more relevant examples where Amazon has revolutionized things compared to ebooks.
Stratos Kaloutas, Manager IT Support, Municipal Property Assessment Corporation Jan 10, 2022
Stratos Kaloutas, Manager IT Support, Municipal Property Assessment Corporation Jan 10, 2022
Melinda Raymond, Licensed Paralegal, X-Copper Professional Services Dec 9, 2021
Just when you think you are really good at presenting, a professional course like this reminds you that there is always room for improvement. Time well spent!
Eric Gosselin, Bilingual Senior Developer Support Consultant, Esri Canada Nov 18, 2021
Jennifer was a great instructor. Over the three day learning, she drew numerous examples on her experience to enrich the course, which I liked. The course provides valuable tools for successful strategy execution. Thank you Jennifer.
Past Participant, Addiction Services Central Ontario Nov 18, 2021
Past Participant, Rosedale Transport Oct 28, 2021
Need more time for discussions and sharing stories for learning
Past Participant, Government of Nunavut Oct 7, 2021
I was a little surprised (in a good way) that there was a few people in the class that seemed to actually be in a leadership role. That combined with people from other industries in attendance brought a fresh perspective on the challenges and opportunities as a leader. Denise did an amazing job making sure people were present and engaged in the conversation all the way through the course!
Susan Peter, Office Manager Emergency Management, Government of Nunavut Oct 7, 2021
Good content however feel there should be a hard copy book similar to The 7 Habits for Managers. That would be my preference for a 2k course.
Donna Scrimgeour, Project Manager, Aecon Group Inc. Sep 27, 2021
This course had lots of new material for me to consider and I found a lot of it useful that I look forward to using at work. Michael was a great facilitator that explained things very well. He's also got the patience of a saint as he had a couple difficult members in the course that I attended.
Past Participant, Canadian Dealer Lease Services Inc. Jul 29, 2021
I thought the concepts were really great and useful. I appreciated having the chance to take the DiSC and the TKI assessments. The instructor had great examples. Compared to the last Online Seminar I took, I found this one less interactive with less audio visual tools so found it harder to remain as engaged.
Past Participant, WJ Canada Apr 19, 2021
The instructor was very good, knew his material and provided great feedback. I would highly recommend his course.
Past Participant, Wek'eezhii Land and Water Board Dec 21, 2020
Although it's a bit intense, learned a lot useful suggestions
Past Participant, Precision Resource Canada Feb 19, 2020
Very informative, relevant material
Jon Reiger, Precision Resource Feb 18, 2020
Great atmosphere. Enjoyed the small class and great discussion. Course material was very informative. Bruce did a great job teaching the content. Great job Bruce. Always kept people engaged. You can learn a lot about yourself and others with the interacting of people. Always will open my book and re-visit the material
Past Participant, Mitacs Inc. Feb 12, 2020
I like the course in general. It would have been good to curate participants a bit so we could have had peers with similar needs. 3 days seemed a bit long He was open to shaping discussions to our needs, made conversations engaging. perhaps being a bit more challenged to get out of our comfort zones would have been good good course, although a bit long. the contents could have been condensed
Past Participant, Empire Life Feb 6, 2020
Very calm, helpful, encouraging, and flexibleHelpful and eye-opening
Past Participant, Inbox Marketer Corporation Feb 5, 2020
Bruce was a great facilitator and helped relate the course to work. Added examples and relevancy and adjusted the course to be more current. Bruce was excellent for this course and helpful with questions and concerns. Eye opening.
Mike, Emterra Jan 20, 2020
Role playing requires more detail. It leaves to much room for interpretation and assumption. Very expressive, and by being as such, the message was well understood. It gives you insight on behaviour that you most likely do not know
Past Participant, HDI Global SE Canada Branch Jan 17, 2020
Ravi Narine, CarData Consultants Jan 17, 2020
Past Participant, Emterra Environmental Jan 17, 2020
Was insightful Very well spoken and helpful . Knowledgable
Pawan Kumar, Emterra Tire Recycling Jan 17, 2020
She is so clear about why and what we are here. She is clear about the course and gives us a lot of examples to clear things. She puts us in a real situation and lets us do teamwork. Good to have this course for more learning and successes. It gave me an opportunity to learn a lot of new skills and taught me how to deal with different people and how to communicate with them. It taught me different motivation skills. Also, it taught me when, why and how to react in different situations.
Dennis.wheeler@emterra.ca, Emterra Jan 17, 2020
Very informative, excellent facilitator, group activities very good. Great leader, kept.the group involved and guided us through the discussions. Great experience, even if you think you know, you will learn new methods of dealing with people
Victor Shum, Peel Plastics Products Limited Dec 16, 2019
Included a nice variety of activities and role playing. Kept me fully engaged. Helps attendee to identify the different types of people you will work with and how to work with them. How to give constructive feedback and how to handle conflicts.
Frederick Gobeille, Seaboard Transport Dec 13, 2019
I really enjoyed the group interaction. Having us discuss topics and relate them to our everyday job was very refreshing. I learned a lot about myself during this course. She was very well spoken. Very knowledgeable of the course and information. She was very relatable and used a very common sense approach for teaching us. You will learn a lot about yourself and the people you work with
Tom Headley, Watson Building Supplies Dec 11, 2019
Mylene Yabes, Core-mark International Dec 11, 2019
Realizing that there's a lot of things that you need to learn and acknowledge to be able to manage people productively and effectivelyVery engaging, encourage participation and opinions It's very insightful, very helpful tool to be a great manager
Past Participant, Juvenile Diabetes Research Foundation Dec 11, 2019
Great insights on people management with clear examples. Very personable, great sense of humour, gave real life examples Great not only for managing people at work but in life overall
Janice Rendflesh, Emterra Group Nov 27, 2019
Nick the facilitator was excellent! He had entertaining and relevant examples to share with the group. While Nick gave us many opportunities to participate and everyone did, after leaving, I felt like, I should have asked this or that. Prior to the course, it may have helped to remind participants to think of examples of the good, bad and ugly management experiences they have experienced that would make good discussion points. And, over three days, he was able to maintain and continue to engage the same people. Well done! It helps you understand why some of the things you are doing are working and what you can do to improve on others. Humbling.
Brad Lane, Emterra Group Nov 27, 2019
I took a lot of new management techniques back to my workplace. Nick kept the class on track and you could tell he had many years of Management experience. A great resource and facilitator Nick had many great relevant examples and add-ins throughout the whole course. You will learn a lot about yourself as a manager and learn new techniques for handling all kinds of different people and personalities in your workplace
Dina, Continental Nov 26, 2019
The course was very interesting and informative Very knowledgeable. Address all our questions and explains a lot of management principles that we can use daily. Very informative, it would change the way you manage your team and your boss :)
Sean kelly, Emterra Environmental Nov 25, 2019
found the teacher to be great. Took time to make sure everyone understood the overall message - Great discussion on finding your inner self . Great opportunity to meet other management professionals and hear there styles. Very positive. Great suggestions with all questions. Gave you a different outlooks on different styles of management
Past Participant, Air Canada Pilots Association Nov 21, 2019
The instructor and content was excellent. Pace was good. Exceptional facilitator. Too much emphasis in examples in non-office working environments but understandable given audience. Would have liked more professional vs industrial managerial insights. I learned some very valuable skills from a wonderful instructor but that experience was tempered by the composition of the class itself.
Scott Smith, Emterra Nov 21, 2019
Course instructor Nick pollice was fantastic. Excellent. Animated, passionate and knowledgeable. Certainly worth the experience
Past Participant, Emterra Environmental Nov 21, 2019
Very knowledgable on many things not just the "management " aspect of the work place Interesting . Took very valuable tools away from it to apply in my management career.
Sharon Komlenovich, Worldsource Wealth Management Oct 29, 2019
I can say that this is the first time I have taken a management course and was able to walk away feeling like I had some applicable tools to add to my tool kit.. thanks Peter! I thought Peter was relatable and very engaging as well as interactive. I was able to feel engaged throughout the 3 days I got a lot of it and acquired tools I could come back to work and apply.
Past Participant, Validus Risk Management Oct 28, 2019
Enthusiastic instructor, small group which made things very interactive. Gave good feedback/tactics on very specific issues that participants were trying to sort out in their workplace.Very practical
Past Participant, Canadian Dealer Lease Services Inc. Oct 27, 2019
very helpfulHe is really good at what he does!
Past Participant, Elementary Teachers' Federation Of Ontario Oct 27, 2019
I enjoyed that we had a small group of 6 in the course, it allowed for better dialogue with other participates and the instructor. Peter was well knowledgeable on he topics and answered all our questions very well. Providing helpful tips for improving our communications with different types of people. The DISC assessment and commentary about each type of person is great. Breaking down types into 4 main categories and identifying the traits of each to help identify how to best communicate will all types of people. I like this part the best
Nicot Billy Henry, Canadian Dealer Lease Services Inc. Oct 25, 2019
Jennifer VanErp, RNR Patient Transfer Services Oct 24, 2019
The course was fantastic! Peter was fantastic. He was adaptable to teach to his audience. His experiences and involving the students in the conversation was just what the course needed!The biggest thing I took away from it is how to better understand how I operate and understand how others communicate and work.
Adrian Palinic, British Columbia Real Estate Association Sep 14, 2019
This course provides learners practical methods that can immediately be applied to real-world situations.
Past Participant, Emterra Environmental Sep 13, 2019
I found some areas interesting. Started to understand the importance myself in a management role better
Past Participant, Emterra Environmental Sep 13, 2019
Good concepts introduced. Enjoyed various learning styles explored. Personable. Friendly. Serves as a good overview of concepts that you can explore further after the course is complete.
Nishant Shukla, Emterra Environmental Sep 13, 2019
Very well organized. Delivery pace was optimum. Still, improvement opportunity lies in the delivery content. Facilitator was really good with really effective communication skills. Was able to connect all the participants togather.Would impact on your performance if one would have attend it in the early stage of management position.
Frank Santelli, Emterra environmental Sep 13, 2019
Good handouts and exercises. Very informative and helpful to my position. Instructor was excellent and made the content interesting. Professional. Organized. Engaging. Knowledgeable.
David horky, Emterra environmental Sep 13, 2019
I enjoyed the mix of lessons, activities, and open discussions about the topics covered Marilyn was very engaging and promoted conversation without straying too far from the topic. Because we all worked within the same company, it was probably a more difficult job for her to keep us on track for that reason.It is a mind opening experience that if absorbed can help you understand the reason people act a certain way, and the emotions involved
Dave Kadonaga, Emterra Environmental Sep 13, 2019
I would recommend that other supervisors and also upper management attend this course. Entertaining and keeps you focused on the topics. Very informative and makes you think about my decisions in the future.
Daniel, Emterra Sep 13, 2019
Very well spoken and professional. Great knowledge for any manager or new manager to have in any industry. Very informative regarding one self
Past Participant, Avanti Systems Jul 30, 2019
The size of the class was ideal, allowing for sharing of ideas, asking questions, ... Nick is a very knowledgeable and dynamic speaker. You learn a lot about yourself and your managing style and others allowing you to work better with others
Past Participant, Futurpreneur Canada Jul 12, 2019
Nick was a great facilitator and put every aspect of the learnings into real life scenarios. He was really open to questions and helped bring the whole course to life through examples and role play.It was very insightful and reflective - I learned a lot about the way I interact with different people.
COLIN COUTINHO, ROYAL BUILDING PRODUCTS Jul 11, 2019
It had appropriate content which I will be able to use in my job. Nick is a great teacher, did many exercises, and made the course very interesting. Very professional. Good content, which can be used in practice.
Past Participant, Taro Pharmaceuticals Jul 10, 2019
Past Participant, Windsor Detroit Bridge Authority Jun 13, 2019
Highly capable. Excellent. I must comment that the food/beverages were superb. Keep it up.
Past Participant, Narrow Content Jun 12, 2019
Karen was very current and knowledgeable in her expertise. The variety of experiences and industries in the room made for great discussions that I could still apply to my own world/work. Karen is knowledgeable with a lot of good experiences and relevant case studies/stories to give context to the scenarios and theories
Monther M O Keshtah, Flyazmeel Jun 12, 2019
Fantastic center and staff and the best lecturer Karen sure within few month will take other course
Alana, Clean Harbors Apr 23, 2019
The course provided a great level of depth in each of the sections. I felt it covered a very good array of topics and went into enough depth that there was enough understanding. The topics provided also allowed continuing education (ie. booking myself in for another course in Emotional Intelligence) and left me wanting to pursue more training in some of the topics including EQ and Conflict Resolution. Lisa was an amazing facilitator, she came each day with a lot of energy and enthusiasm in what she was teaching that she kept all of us engaged from start to finish. She was respectful of everyone's opinions and feedback and showed a genuine interest to elaborate on our feedback or examples to identify the underlying issue and provide some great solutions to take back home with us. Not only that, but I felt I could relate to her both on a professional and personal level and she could provide me a lot of hands on examples and situational scenarios to bring back into my day to day. I would 100% attend another seminar that Lisa was teaching with CMC, as she made the entire course that much more enjoyable. Upon registering I was able to connect with the CMC Office and get assistance in finding preferred rate hotels nearby, the staff was always very friendly both in person and on the phone.
Past Participant, St. Leonard's Place, Peel Apr 17, 2019
Tom Mccullough, Toyota Motor MFG Canada Apr 15, 2019
Lisa sure new her stuff!
Past Participant, Citco (Canada) Inc. Apr 11, 2019
Lisa was Awesome!
Malisha McCormick, Mintz Global Screening Apr 11, 2019
The course was great. I was reluctant to attend, but found out that the course provided great tools to help communicate and associate with employees. Lias had the knowledge and the experience to help make the course fun, insightful and was able to get through the material at a good pace. My HR team had more communication with CMC, but when I arrived everyone was very friendly and professional.
Tong Qiu, Epson Canada Mar 21, 2019
1. learned basic people's style and can use this as reference to deal with team members 2. Learned how to solve conflict using different techniques 3. Delegation seems to be more important than I thought before. 4. EI/EQ is definitely something I need to improve in the future to be more successful in my career.
Past Participant, ARCHER CRM Partnership Mar 18, 2019
Deborah, NENAS Mar 18, 2019
It was varied and never boring! She was entertaining, enlightening and evoked participation. One word to explain Maureen - authentic!
Deanne McLeod, North East Native Advancing Society (NENAS) Mar 18, 2019
The instructor adapted the course content to the needs of the group very well as we had quite a few upper management employees attend. Job well done Maureen. Went over very smoothly, loved the facilities and hotel, very convenient.
Stephanie, Office of the Information and Privacy Commissioner Feb 8, 2019
Good selection of relevant material to give a manager some skills for their toolkit.Marilyn was engaging and clearly knew the material well. I wish she had shared more stories about challenges that she'd had and how she'd learned from those experiences. Easy to register for course and lots of communication and opportunities for comment and feedback. CMC clearly cares about its service.
Chris Weber, Toyota Motor Manufacturing Feb 8, 2019
Past Participant, Information and Privacy Commissioner (IPC) of Ontario Feb 7, 2019
It would be helpful to have heard about scenarios that involve situations where things have gone wrong and how to correct actions or use different approaches. Hearing only examples of success made it difficult to learn from.
Past Participant, Inbox Marketer Corporation Jan 22, 2019
I find it could have been done in 2 days. Great camaraderie in class. super knowledgeable, excellent examples, took lead from class as to what was wanted. A bit loud and spent too much time on certain things and not enough on others. My fault for not speaking up.
Past Participant, J S Redpath Limited Jan 22, 2019
Past Participant, Real Estate Council of Ontario Jan 22, 2019
It was extremely useful for a new manager and well delivered. very knowledgeable with both theoretical and practical experience to pass along. We were advised that we could obtain the slides from CMC which in turn advised that it could not make them available to us.
Ivan Sytchev, Real Estate Council of Ontario Jan 22, 2019
Nick was great! :)
Past Participant, Electrical Safety Authority Jan 18, 2019
Nick Pollice provided excellent presentation to this course material with lots of open discussions, relevant examples and role model playing that helped all class interact and understand the material and concepts in a great way. Nick did an excellent job on this course All were organized and easy made to follow
Kristin Lefave, Ecopower Inc Aug 16, 2018
This was a great course. I have a better understanding of my management style that will help me connect better with different behavioural and motivational style employees to reach a better outcome for everyone involved.
Samantha , Ecopower Aug 16, 2018
The course was very informative and I experienced about 100 aha moments throughout the three day course. Some parts of the learning material seemed a bit dated and cheesy but after we went through the complete exercise, they seemed to hit the nail on the head. Reg was outstanding and was able to keep me engaged and interested for the whole course duration. He was very approachable and always had excellent advise. Strongly recommend!
Past participant, Canadian Dealer Lease Services Inc. Jan 23, 2018
Felt that the facilitator was a little too domineering at times and on occasion, had awkward interactions with myself and certain team members.
Past participant, CIBC Aug 15, 2017
I found most value in the role play and interaction portion of the course. Many ahhhaaa moments. Luc was great at reading others and playing different roles. Please read previous comments Location and accommodation are great.
Medric R. Mar 18, 2017
Very relevant for Management that are willing to better their management style to be more effective. Derek is a first class facilitator with years of hands on experience. Great course for organization management to complete at the same time. It opens dialogue amongst peers to a more focused discussion.
Past Participant, Health Shared Services Ontario Mar 16, 2017
Luc was great and I want to thank him for his relevant examples and suggestions.
Past Participant, Boehringer Ingelheim Canada Ltd. Mar 15, 2017
The course content is well suited to a new manager. Luc was excellent. In hindsight I wished I had chosen a course that was geared towards more experienced managers. Having said that the content was a good refresher, and I did pick up some pearls.
Dave S. Mar 15, 2017
With all the activities the course just fit into the 3 days. Luc shared personal experiences as well as relevant issues voiced by others who have attended sessions in the past. He stepped us through the course in a way that flowed and made sense. The training room at the Mississauga location was just right for the size of group we had for this session.
Past Participant, Loram 99 Corp. Feb 23, 2017
very good course myself found to much info to digest. But instructor was patient and helped me get through it
Andrew C. Feb 8, 2017
The content of the course was very relevant and provided a good mix of theory as well as practical tools to use in the office immediately. Luc was fantastic! He is very knowledgeable about the course content. He provided great insight into the different aspects we covered. He was great at noticing our weak areas and helping us understand and accommodate for them. He made the content very engaging and created a warm environment to talk through potential problems we will face at the office. He broke down the content in a way that makes it accessible to me to be able to live up to best practices of managing others.
Past Participant, Brookfield Renewable Energy Group Dec 14, 2016
Franca was an awesome facilitator for the course. She was able to draw on real world experiences to drive home a lot the messages. I've already recommended this course to my colleagues and other peers who are in a management position. We had a group of 5 which I thought was very effective.
Past Participant, Zero Environmental Nov 23, 2016
This was a good course however compared to similar training courses I find CMC expensive which creates low value. If there are no discounts or incentives I would explore other training before attending a CMC course again.
Past Participant, Canadian Dealer Lease Services Inc. Oct 27, 2016
Past Participant, Interwork Technologies Inc Oct 26, 2016
Past Participant, Retalon Sep 26, 2016
Pleasant friendly atmosphere Positive feedback and nice hotel adds to the overall experience
Very experienced. Good feedback. Loved the exercises and games
Thank you to the course leader and all the participants for their valuable input.
Past Participant, Lindt & Sprungli (International) AG Sep 26, 2016
Past Participant, Trench Limited Sep 25, 2016
Past Participant, Mackie Group Sep 22, 2016
Geoff L. Sep 18, 2016
Luc was amazing, he kept us on task and engaged.
Past Participant, Veridian Connections Sep 18, 2016
The facilitator, Luc was excellent and very engaging.
Waheeda S. Sep 18, 2016
Luc was very engaging and enthusiastic about teaching this course and i think it was felt to us the students. He made me look forward to coming the next day. Course was really well taught, very engaging and easy to understand
Past Participant, Stackpole International Sep 15, 2016
Excellent use of group exercises to engage and participate in various topics that allows for feedback and different perspectives.
Great techniques and discussions using real life examples including allow participants to expand from comfort zone.
Past Participant, Canadian Dealer Lease Services Inc. Aug 21, 2016
Luc was a great instructor and was able to keep the individuals in the room engaged.
I was engaged most with the role playing opportunities in which we had to investigate a situation and come to a reasonable conclusion with the individual as well as how to appropriate the group projects.
Samantha S. Aug 17, 2016
I found this course very helpful, and the material was engaging and easy to understand. While I marked that there was sufficient time to cover the course material, I would have gladly come back for 2 additional days.
Luc was very engaging as a facilitator and I very much appreciated the size of the course (6 students) as I feel that it gave us each ample time to participate. I enjoyed the opportunity to role-play difficult situations.
I am excited to start trying to implement my new skills and knowledge, at my work and in my personal life.
Past Participant, Canada Post Corporation Aug 17, 2016
It would be really great if CMC had a facility out East rather than downtown only.
Danny Y. Aug 1, 2016
Luc did an exceptional job of engaging all participants by creating an open environment for discussion. I really appreciated the constructive feedback throughout the course and the feedback he provided individually at the end at our request.
Past Participant, Mental Health Commission of Canada Jul 20, 2016
Absolutely fantastic facilitator. Thank you for your time and effort. Really learned a lot.
Past Participant, The Ottawa Hospital Jul 20, 2016
The facilitator was knowledgeable, engaging, and flexible. The small class size coupled with the facilitation style was helpful in fostering an environment where people were comfortable participating and showing vulnerability. Though most of the content wasn't brand new for me, I appreciated the lens through which it was shared - the focus was on the leader themselves rather than the employees, environment, or other external factors. I particularly appreciated the personal feedback we each received from one another about our styles. There were some small logistical things that could have been smoother. There was no mention of the location, for instance, in the original flyer and it took a couple of separate attempts to try to obtain this information. Parking information was unclear. All in all, relatively minor, but if addressed could enhance the registration experience and reduce anxiety.
Luc was great. He articulated messages clearly but in a way that felt natural & non-scripted. He was flexible enough to adapt to the needs of the group and to accommodate free-flowing two-way dialogue as it arose. It felt like a three day conversation instead of a three day lecture.
Past Participant, The Ottawa Hospital Jul 20, 2016
Really enjoyed the session. Appreciated the small class size. Luc was fantastic and able to create a safe, comfortable environment for participants.
Past Participant, Municipal Property Assessment Corporation (MPAC) Jun 19, 2016
very interactive
there were only 4 participants which made it very interactive was excellent at sharing ideas
Past Participant, MD-Direct Jun 16, 2016
I was fortunate enough to be in a small class. This was very effective as it allowed for more real-life problem solving. Also, as previously mentioned it would be a really great idea to have more role play or perhaps offering courses that were based on role play. Listening is one thing, doing is another
I found the role play very effective. There should certainly be more of that.
Past Participant, Business Development Bank of Canada Jun 15, 2016
Past Participant, Hailika'as Heiltsuk Health Centre Society May 10, 2016
Past Participant, Toyota Motor Manufacturing Canada Feb 24, 2016
great facilitator
great job
Past Participant, Altus Group Limited Feb 24, 2016
Bruce was very good and generated good discussion and engagement.
Past Participant, Europtimum Display Inc Feb 24, 2016
Past Participant, Trisura Guarantee Insurance Company Feb 2, 2016
Karen did a great job and am looking forward to attend another courses that she is teaching.
Amazing!! One of my favourites.
Past Participant, International Development Research Centre (IDRC) Jan 28, 2016
Loved the course, the instructor was great.
Past Participant, XCopper Legal Services Jan 27, 2016
Past Participant, CPI Canada Oct 28, 2015
Past Participant, NCR Canada Oct 27, 2015
The facilitator was fantastic, personable and knew her stuff.Fantastic. She was knowledgeable and engaging.
Past Participant, Sterling Dental Oct 26, 2015
Marilyn was a great facilitator. Highly enthusiastic and knowledgeable.
Past Participant, Inbox Marketer Corporation Oct 21, 2015
Marilyn was a great instructor for this course. She had lots of great experiences that helped keep me engaged and understand how the material can be used in my role.
Past Participant, Edwards Lifesciences (Canada) Inc. Oct 21, 2015
Past Participant, Sterling Dental Oct 21, 2015
Past Participant, CISC Oct 21, 2015
Past Participant, Atlas Copco Oct 20, 2015
I highly recommend this course to anyone who wants to further develop their route to successfully
Past Participant, S&C Electric Canada Ltd. Oct 20, 2015
This was an amazing course, an eye opener. Marilyn was amazing. She delivered the course, and more, enthusiastically and with context. Well done.
Mario B. Oct 4, 2015
I liked the coursework. There were some parallels to the two (2) prior CMC management course I've taken and this course built on those nicely.This is the second CMC course I've taken with Luc as the facilitator and I cannot recommend him highly enough. Very engaging presenter and a superb communicator. I went to him privately during breaks in the course and he was able to provide good feedback and guidance on some of the particular challenges I face with my team.
Past Participant, Universal Music Canada Sep 28, 2015
Especially valuable for me was the opportunity to interact with managers from outside my workplace, who brought their own perspectives. Luc's enthusiasm is undeniable, his experience evident.
Gabriel H. Sep 25, 2015
Luc was a great facilitator. He kept us engaged, excited and his in-class activities really drove the points home.
Past Participant, Ombudsman Ontario Sep 24, 2015
I thought it could have been slightly shorter (perhaps two days), and sometimes the role-playing or group activities seemed to drag a bit. That said, I found the overall content to be interesting and the instructor was very dedicated to keeping us engaged and providing plenty of learning and teaching opportunities.I found some of the items could have been presented more efficiently or quickly, but I also recognize that my learning style may be different from that of my classmates', particularly in this sense. Overall, the facilitator was fantastic, well-versed, eager to engage, and interactive.
Past Participant, Panasonic Canada Inc. Aug 23, 2015
Ron W. Aug 21, 2015
Nick kept me engaged and the content was very relevant to my needs Nick is a great presenter, and came highly recommended by another co-worker. He made the course come to life for me.
Past Participant, Gary Jonas Computing Aug 21, 2015
Nick was an excellent facilitator.
Past Participant, Sandvik Materials Technology Canada Aug 4, 2015
The course covered a variety of scenarios which I encounter each day. The feedback from Luc and the others was valuable. Luc was very enthusiastic keeping me engaged to the subject matter. He has a way of reading people than insures participation.
Becky W. Aug 3, 2015
I enjoyed this course very much and would absolutely recommend it to my coworkers. I liked the fact there were only 3 of us in the class which allowed plenty of time for discussions, questions and roll play. Luc was an excellent instructor. Very relaxed and knowledgeable in his teaching style. Luc did a great job. It could have been very uncomfortable with so few people in the class but he managed our time very effectively.
Shannon H. Jul 28, 2015
This course provided a comfortable environment to ask the "burning questions" and also answer some of the differences between my style and others.I feel privileged to work with an amazing facilitator. Luc not only guided us to the answers but took the time to dig deeper and assist with my evolution/journey.
Past Participant, RioCan Management Inc. Jun 29, 2015
The material and instructor provided an oportunity to self evaluate and explore my work environment from a different perspective and set of tools. The new perspective helped identify areas where different forms of communication could lead to better results in my work environment and personal growth. I would take another course presented by Debora.
Blake P. Jun 28, 2015
Past Participant, Innomar Strategies Inc. Jun 28, 2015
overlapping content to the course making the transition to management, which I took with CMC.
Steve P. Jun 27, 2015
Great to add some real life experiences from the leader and also other members - makes situations real.
Past Participant, Sid Lee Jun 27, 2015
Sanjiv M. Apr 7, 2015
Course outline was well organized.
Past Participant, Six Nations Health Services Apr 6, 2015
Great facilitator.
Past Participant, Scepter Corporation Mar 31, 2015
Elena B Mar 31, 2015
Past Participant, Six Nations Health Services Mar 30, 2015
The facilitator kept the group and myself engaged, and made it fun.
Past Participant, The Day & Ross Transportation Group Feb 14, 2015
Brian D. Feb 11, 2015
Excellent course. Luc was great!!
Past Participant, Groupe Media TFO Feb 11, 2015
Past Participant, Groupe Media TFO Feb 10, 2015
We should sign a confidentiality doc. The world is very small and we may share confidential elements especially because we mention where we work. We might end up having to do the course with people who might know our colleagues and bosses. We are all professional but we never know. Great job. Great listener that tried to help us finding our own solution instead of saying what we should do.
Past Participant, RioCan Management Inc. Feb 10, 2015
As a senior executive, I was hoping I could gain feedback from individuals in similar-type positions. The class held mainly first-time or low-level managers. Luc did well to engage all participants
Past Participant, Hapag Lloyd (Canada) Inc Feb 9, 2015
The course was engaging and the presenter was well knowledgable.
Rabindra G. Jan 28, 2015
Some topics needed more details, so maybe more time is required. Very engaging and knowledgeable.
Past Participant, COGNIVUE Jan 28, 2015
I was very happy with David and his coaching style. He has great insight and deep knowledge on various subjects. He was also very engaging and made sure every student in the class has his/her chance to speak up and ask questions.
Past Participant, Dec 18, 2014
Past Participant, Fortress Technology Inc. Dec 17, 2014
Past Participant, Dec 17, 2014
Steven B. Nov 23, 2014
Kevin D. Aug 10, 2014
Past Participant, DICO Aug 10, 2014
Past Participant, EurOptimum Aug 10, 2014
Past Participant, Irving Oil Limited Jul 7, 2014
Amanda C. Jul 1, 2014
Past Participant, Faulkner Jul 1, 2014
Geoff S. Jun 29, 2014
Past Participant, Wilfrid Laurier University Jun 29, 2014
Liz D. Jun 15, 2014
Past Participant, TMMC May 22, 2014
Past Participant, Canadian Cancer Society May 19, 2014
Past Participant, SaskCentral May 19, 2014
Past Participant, Honda Canada Apr 18, 2014
Jennifer C. Mar 23, 2014
Past Participant, toyota motor manufacturing Mar 21, 2014
Stephane N. Feb 11, 2014
Past Participant, CPA Ontario Feb 9, 2014
Past Participant, CPA Ontario Feb 9, 2014
Past Participant, Nurun Feb 9, 2014
Julia R. Feb 8, 2014
Past Participant, Jan 5, 2014
Marcilee S. Dec 1, 2013
Past Participant Dec 1, 2013
Past Participant, Oct 1, 2013
Past Participant, Equifax Canada Sep 29, 2013
Past Participant Aug 13, 2013
Past Participant Aug 12, 2013
Past Participant, Boehringer Ingelheim Aug 11, 2013
Past Participant Jun 16, 2013
Past Participant, Cementation May 21, 2013
Past Participant, Abbott Point of Care May 20, 2013
Andrew R. May 19, 2013
Andrew R. May 19, 2013
Past Participant, OPTrust Apr 21, 2013
Past Participant Apr 13, 2013
Past Participant, Intergraph Feb 21, 2013
Ruby P. Feb 10, 2013
