Making the Transition to Supervising and Managing Others

Elevate your skills to a higher level of performance!

Feel empowered to hit the ground running with the skills learned in this course. Be ready to bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day course, our course leaders will help new managers and supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

How You Will Benefit

  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioural style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time

Course Objectives

  • Understand what your boss, peers and direct reports will expect of you in your new role
  • Identify your personal work style and leverage the styles of those around you
  • Create better connections with those you work with through the use of listening and communication techniques
  • Empower your employees through effective delegation practices
  • Delivery feedback and provide coaching that will correct behaviour and motivate your employees

Course Features

  • Self assessment(s) for insight into individual behaviour and how you work with others
  • Brainstorm activities to encourage the involvement of everyone for creative thinking
  • Structured case study(ies) to apply learning in groups
  • Simulation activities to help transfer learned skills and behaviour to the job

Who Should Attend

Newly appointed or prospective supervisors and managers with less than one year of experience supervising and managing others.

This course is part of a Learning Path for aspiring leaders and high-potential employees. Learn more about learning paths.


Online Learning: All classes are live and instructor led. Remote Access sessions are delivered by CMC with a Canadian facilitator. We are also pleased to offer Live Online dates delivered by our affiliates at American Management Association.



$2,495 Non Member Fee
$2,245 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,495 Non Member Fee
$2,245 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
512 Reviews 4 Star

Course Reviews

  • Cole H., Regional Sales Supervisor Apr 11, 2023

    Bruce brought his depth of knowledge and experience which connected us with the material as he led us through this excellent course! The material in this course is relevant to where I am in my career as I transition to a higher leadership role.

  • Jessica M., Associate Director Apr 6, 2023

  • B. Wu, Sales Mar 21, 2023

    Professor was awesome!

  • Past Participant, Medical Writer II Mar 15, 2023

    Course was very informative and Peter was a fantastic and engaging instructor.

  • Past Participant, Supervisor, Clinical Trial Technologies Mar 15, 2023

    Peter was a great instructor!

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