What is the best method of management to keep your top-performing employees around? Dr. Daniel Goleman is a renowned thought leader and guru on emotional intelligence and leadership. He is an accomplished author and was named one of AMA’s Top 30 Leaders in Business of 2014. Dr. Goleman sat down with AMA to discuss how to keep your employees on board and engaged.
AMA: As a manager, if someone on your team makes a big blunder – something that might cost you a sale or damages a client relationship – how should you respond?
