How To Communicate with Diplomacy, Tact and Credibility

  • Communication & Interpersonal Skills
  • Course Code: 32206

Get your point across with a positive professional image

How well you communicate directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Being diplomatic, tactful and credible doesn’t always come naturally even when it does, communication can easily be derailed by emotions and conflict. Being skilled in these three areas of communication takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

Learn to choose and use the most appropriate words and emotional tone for every business interaction. Gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize how communicating with diplomacy, tact and credibility positively impacts your professional image
  • Identify your personal communication style and the impact of stress on your style traits
  • Discover techniques to flex your style to gender, generational and positional differences
  • Understand and remove the roadblocks to effective communication
  • Utilize the visual, verbal and vocal components of communication for positive impact
  • Develop effective listening skills as a key to communicating with diplomacy, tact and credibility
  • Address difficult situations more effectively using newly acquired communication skills
  • Create an action plan to continue to develop your communication skills at work
  • Learn techniques to flex your own style to communicate more effectively with others
  • Recognize the impact of stress on communications and how to adjust for it
  • Strengthen your communication effectiveness with active listening and questioning skills
  • Gain cooperation and respect by modeling positive behaviours
  • Improve your professional image
  • Gain tips on maintaining confidence and credibility when interacting with others
  • Develop techniques for handling difficult situations and resolving conflict
  • Contribute to a positive work environment by communicating with diplomacy, tact and credibility

Course Features

  • Self assessment for insight into your personal communication style and how you work with others
  • Role play to practice new techniques and behaviours in a safe environment
  • Simulation activities to help reinforce learned skills to take back to the workplace


Who Should Attend

All business professionals who want to advance their credibility and confidence with diplomatic methods of communication.


216 Reviews 4 Star

Course Reviews

  • Past Participant, Masco Canada Oct 1, 2017

    It was very good. Maybe a few more "real life" examples to walk through - things the group experiences daily with how to handle communication responses.

  • Past Participant, MD Financial Management Oct 1, 2017

    Bill was a wonderful facilitator!

  • Past Participant, Honda Financial Services Sep 29, 2017

    Would have liked to leave with more skills. More ideas / phrases to use in order to execute ideas developed in class. We learned why but not how. Bill was great facilitator!

  • Past Participant, Esri Canada Aug 9, 2017

  • Past Participant, Paralucent Aug 7, 2017

    We ran out of time right at the end, and had to rush through the last module (or two?) of content. There were a few times when participants spoke for a long time, sometimes on topic, sometimes not quite, and I think this contributed to the time shortage. Nevertheless, it was an excellent course, and I will be reviewing the materials going forward, especially the last bit of content that we didn't have enough time for. Thank you. Very friendly, professional, engaging and extremely enthusiastic.Overall an excellent course. I would come back to CMC for courses in the future. Also, excellent food and refreshments.

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