How to Communicate with Diplomacy, Tact and Credibility (Live Online)

  • Communication & Interpersonal Skills
  • Course Code: 62206

Be a consistently professional communicator—even in difficult circumstances

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  • Know what makes effective, powerful communication and develop the skills to model it


Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.



$2,095 Member Fee
$2,195 Non Member Fee
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88 Reviews 5 Star

Course Reviews

  • Ryan B., District Sales Manager, Crane Composites Jul 28, 2020

    Alana was a great presenter and felt comfortable and genuinely interested at all times, which I thought would be an issue taking an online course. The group was very interactive and overall was a pleasant first online training experience.

  • Mitchel S., Lab Director, Ovation Fertility Jul 28, 2020

    I have found the information very resourceful and plan to put into action as soon as I return to the workforce

  • Pamela C., Director Safety & Security, The Coastal Companies/Lancaster Jul 28, 2020

    Informative and just the right amount of information

  • Chauncey W., Program Analyst, Food & Drug Administration Jul 21, 2020

    Good informative course.

  • Patricia M., HR Specialist, Federal Government Jul 21, 2020

    The presentation and materials well appropriate to the discussions.The instructor was knowledgeable and entertaining.She spent enough time on each topic but kept the course moving forward at a good rate.

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