Managing Stress and Emotions in the Workplace

  • Communication & Interpersonal Skills
  • Course Code: 32540

Don’t let stress take over!  Remain calm, cool and collected in highly intense and difficult work environments.

The pressure of doing more with less resources and tighter timelines can be stressful. Learn how to increase personal and workplace productivity and feel more energized at the end of your day.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Consider how perceptions have a direct impact on your emotions and understand how to modify your perceptions
  • Analyze how hurt, loss, anxiety, anger, guilt and depression trigger emotional arousal and reactions
  • Make the connection between emotions and workplace stress
  • Practice hands-on techniques to keep from being “emotionally hijacked” at work
  • Practice using emotional feedback and practical intuition as a tool to be more perceptive
  • Apply “head level” and “heart level” information to make better quality decisions
  • Discover how you can stay focused in the face of stress and frustration
  • Deal effectively with intimidating and explosive personalities
  • Create a positive workplace environment
  • Minimize risk due to ‘out of control’ employees

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case studies to apply learning in groups
  • Hands-on activities engage participants in demonstrating skills


Who Should Attend

Managers, supervisors and individuals who need to coach others and/or face emotional and stressful situations at work.

Please note: Live Online sessions are conducted in partnership with American Management Association.


42 Reviews 4 Star

Course Reviews

  • Past Participant, Watson Building Supplies Dec 2, 2019

    Marilyn did a great job but I find this course content quite similar to other courses I have taken with CMC.

  • Past Participant, Oxford Properties Group Inc. Feb 26, 2020

    Overall, I was very impressed. It provides practical tools that are applicable for all situations - work and personal.

  • Zoe Vander Doelen, OSSTF Aug 13, 2019

    I thoroughly enjoyed this course and Marilyn was a fantastic leader who facilitated great productive conversation. She was welcoming and comforting and provided great feedback and information throughout the course. This program will really open your eyes to how others feel and experience their feelings. This is immensely beneficial in a business setting

  • Past Participant, Anishinabek Nation Feb 25, 2020

    Enthusiastic Knowledgeable Open to sharing experience Created a safe space for discussion Positive. Good course. I liked that we worked more as a group and not just one on one. I think that improves the types of feedback vs one on one. It can apply both at work and in personal situations.

  • Ashling Murphy, Trust Child Care Centres Feb 25, 2020

    Marilyn is really great and has such a wealth of knowledge. I feel very grateful to have completed my second course with her. I came thinking I needed to manage everyone else's emotions but learned some very valuable truths about what I have control over and how my response triggers reactions. Do it

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