Mastering the Art of Critical Conversations

Face up to high-stakes or emotional conversations with results-oriented skills.

If you're like most people, you run into trouble when conversations turn from routine to crucial. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best. Gain the skills to step up, speak with confidence and honesty to achieve positive results.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count. 

For organizations, this course supports the Employee Engagement Impact Area - enhancing collaboration, connection and culture.

How You Will Benefit

  • Determine your “hot buttons” and take steps to manage your emotions
  • Transform relationships by addressing real issues with authenticity
  • Openly express opinions that can lead to success and productivity
  • Give and receive feedback without negativity
  • Self-monitor your reactions and keep calm during critical conversations
  • Develop advance strategies for managing critical conversations, as well as getting them back on track
  • Improve your ability to shape results and get things done
  • Analyze elements of a critical conversation
  • Understanding your physiological response and when emotional hijacking occurs
  • Recognize your default mode under stress and preferred conflict style
  • Practice tools to deal with various emotional responses
  • Examine your beliefs and self-fulfilling tendencies
  • Identify remedies to manage critical conversations when they get off track
  • Prepare for and practice different types of critical conversations
  • Diagnose and address problems while having critical conversations
  • Practice having critical conversations “on the fly”

Course Features

  • Self-assessment to provide insights into your conflict behaviours (TKI®)
  • Role plays to practice critical conversation techniques and behaviours in a safe environment, with coaching
  • Videos to illustrate specific types of conversations
  • Activity book with exercises and activities to keep as a reference

Who Should Attend

Business professionals who want to be better prepared to manage critical conversations that can have a significant impact on relationships and productivity at work.

Live Online classes are delivered in partnership with American Management Association.

Live Online courses delivered in partnership with American Management Association


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
60 Reviews 5 Star

Course Reviews

  • Jo Sullivan, Optiom Feb 7, 2023

    it was beneficial to have team work that encompassed non-work scenarios (ie umbrella uses, property line) as with everyone working from different business sectors this was easy to accomplish vs trying to spend time explaining in each group what your work problem was and the background. I also feel this course could have been done in a day and a half vs 2 full days

  • Past Participant, Canadian Tire Corporation, Limited Feb 7, 2023

  • Sergio Palladini, Esri Canada Dec 9, 2022

  • Caitlyn Ford, Manager, Research Information Services, Canadian Agency for Drugs and Technologies in Health Feb 7, 2022

    There were a lot of "take aways" for me. I came into the course with high expectations and I was not disappointed. The lecturer used the words "snap shot" as a summary of the tools. I am encouraged to use these tools and look forward to a change in my development.

  • Past Participant, Canadian Medical Protective Association Dec 6, 2021

    Very informative

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