Responding to Conflict: Strategies for Improved Communication (Live Online)

  • Communication & Interpersonal Skills
  • Course Code: 62115

Learn to manage disputes and disagreements positively and proactively.

This live online course will teach you to recognize the causes of interpersonal conflict. You’ll become aware of your emotional triggers to prevent explosive situations. The new strategies of conflict management you’ll acquire will improve your communication performance and ultimately increase the success of your business initiatives.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Gain a new understanding of conflict
  • Understand your own conflict patterns
  • Improve your listening and communication skills
  • Learn to "read" conflicts by developing a "conflict map"
  • Practice effective methods of intervention and conflict management


Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.




$2,200 Member Fee
$2,499 Non Member Fee
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12 PDUs ( L: 12 )

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