Responding to Conflict: Strategies for Improved Communication (Live Online)

  • Communication & Interpersonal Skills
  • Course Code: 62115

Increase your success by proactively improving your conflict management skills.

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize the underlying causes of conflict 
  • Map conflict using a five-step approach 
  • Identify ways to develop flexible responses to personal and professional conflicts 
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations 
  • Implement strategies to improve your communication and effectively respond to conflict


Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.




$1,995 Member Fee
$2,195 Non Member Fee
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22 Reviews 5 Star

Course Reviews

  • Miles J., Sr Mgr Product Public Relations, Hyundai Motor America Jul 21, 2020

    Need to advance this course into the era of zoom. It would be great to see peoples faces.

  • Gary J., Midwest Regional Sales, Seda Northa America Inc Jul 21, 2020

  • Lyda W., System Admin, Shaklee Jul 21, 2020

    I enjoyed this course very much! I have gained some valuable tools/techniques to help me excel in my career path and to share with others.

  • Michele C., HR Manager, LS Power Development, LLC Jul 21, 2020

  • Alisa H., Secretary, US DEPARTMENT OF LABOR Jul 21, 2020

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