Responding to Conflict: Strategies for Improved Communication

Increase your success by proactively and positively managing conflict

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. You will learn to critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

How You Will Benefit

  • Recognize the underlying causes of conflict 
  • Map conflict using a five-step approach 
  • Identify ways to develop flexible responses to personal and professional conflicts 
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations 
  • Implement strategies to improve your communication and effectively respond to conflict 
  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Gain insight into your own conflict style and how to manage yourself 
  • Manage conflict effectively for improved teamwork and morale

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Brainstorm activities to encourage involvement of everyone for creative thinking
  • Hands-on activities to engage participants in demonstrating skills
  • Job aid(s) and tip sheets to take back to the workplace
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case studies to apply learning in groups

Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.

Live Online classes are delivered in partnership with American Management Association.


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.



This course supports the following Organizational Impact Areas:

  • Performance and Productivity Impact Area - improving resource management, agility and innovation.
59 Reviews 4 Star

Course Reviews

  • Grace H., Manager, Home & Community Care – South East, South West Mississauga, & Short Sta Jul 18, 2023

    Very pleasant facilitator, great energy and fostered great dialogue. Appreciated all the visual tools to take away for ongoing reference.

  • P. De Couvreur, Supervisor, National Technical Support Services Mar 17, 2023

    One of the most engaging and informative training sessions I have participated in this past year.

  • M. Gillies Feb 28, 2023

    Great course - sometimes a slow pace but helped to foster a welcoming learning environment

  • Audry Barton, Addiction Services Central Ontario Oct 18, 2022

    Excellent presentation and informative. I gained lots of good tools for use in communicating better through conflice

  • Past Participant, SNOLAB Oct 18, 2022

    I thoroughly enjoyed the course. It was very informative.

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