Responding to Conflict: Strategies for Improved Communication

  • Communication & Interpersonal Skills
  • Course Code: 32115
Increase your success by proactively and positively managing conflict.

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. You will learn to critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize the underlying causes of conflict 
  • Map conflict using a five-step approach 
  • Identify ways to develop flexible responses to personal and professional conflicts 
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations 
  • Implement strategies to improve your communication and effectively respond to conflict 
  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Gain insight into your own conflict style and how to manage yourself 
  • Manage conflict effectively for improved teamwork and morale

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Brainstorm activities to encourage involvement of everyone for creative thinking
  • Hands-on activities to engage participants in demonstrating skills
  • Job aid(s) and tip sheets to take back to the workplace
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case studies to apply learning in groups


Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.



$1,845 Member Fee
$1,995 Non Member Fee
View our pricing options and start saving today
27 Reviews 4 Star

Course Reviews

  • Shumin G, The City of Markham Nov 30, 2017

    This training equip me with tools to deal with conflicts.

  • Past Participant, BDO Canada LLP Nov 30, 2017

  • Past Participant, ELCHK Lutheran Academy Aug 18, 2017

  • Past Participant, Formet Industries Aug 11, 2017

    excellent course

  • Donna B, City of Kitchener Nov 19, 2017

    Some of the content in the power points would have been beneficial if included in the book. (definitions, quotes) Lucie really knows the content and was able to present it specifically to meet the needs of our small group. She balanced the presentation for those that were sent to the course, and those that chose to take it. I found this course to be very effective in providing tools for effectively responding to and working with conflicts both at work and in my personal life. The instructor worked well with our small group and created a safe environment where we could be open to learning the strategies presented.

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