Responding to Conflict: Strategies for Improved Communication

  • Communication & Interpersonal Skills
  • Course Code: 32115
Increase your success by proactively and positively managing conflict.

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. You will learn to critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

This course is also available Live Online

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Recognize the underlying causes of conflict 
  • Map conflict using a five-step approach 
  • Identify ways to develop flexible responses to personal and professional conflicts 
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations 
  • Implement strategies to improve your communication and effectively respond to conflict 
  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Gain insight into your own conflict style and how to manage yourself 
  • Manage conflict effectively for improved teamwork and morale

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Brainstorm activities to encourage involvement of everyone for creative thinking
  • Hands-on activities to engage participants in demonstrating skills
  • Job aid(s) and tip sheets to take back to the workplace
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case studies to apply learning in groups


Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.



$1,995 Member Fee
$2,195 Non Member Fee
View our pricing options and start saving today
37 Reviews 4 Star

Course Reviews

  • Past Participant, CIBC Feb 5, 2019

  • Mary Lawrie, GWL Realty Advisors Inc. Feb 6, 2019

    I enjoyed the course and found it to be thorough in detail and well instructed. Rej Scotland provided examples from his experiences that allowed the class to find relatable circumstances in their own lives. Well spoken, articulate, and approachable.The course was enjoyable and I found the materials to be thorough. The office was easy to find, lunch was provided and enjoyable.

  • Past Participant, CIBC Feb 8, 2019

    Thank you for the interesting and useful training!

  • Past Participant, DATA Communications Management Feb 8, 2019

  • Past participant, Arauco North America Dec 3, 2018

    Joline was an excellent facilitator. The material was easy to follow and relevant to my day to day challenges. I was expecting the group to much larger and found the smaller group did not provide different perspectives I had hoped for.

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