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Grace H., Manager, Home & Community Care – South East, South West Mississauga, & Short Sta Jul 18, 2023
Very pleasant facilitator, great energy and fostered great dialogue. Appreciated all the visual tools to take away for ongoing reference.
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P. De Couvreur, Supervisor, National Technical Support Services Mar 17, 2023
One of the most engaging and informative training sessions I have participated in this past year.
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M. Gillies Feb 28, 2023
Great course - sometimes a slow pace but helped to foster a welcoming learning environment
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Audry Barton, Addiction Services Central Ontario Oct 18, 2022
Excellent presentation and informative. I gained lots of good tools for use in communicating better through conflice
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Past Participant, SNOLAB Oct 18, 2022
I thoroughly enjoyed the course. It was very informative.
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Past Participant, Celestica International LP Aug 12, 2022
Nice discussion of the tools. Class size of 4 students was a bit small, but allowed lots of personalized discussion of applications.
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Pamela Louie, Dynamic Change Consulting May 18, 2022
The instructor was very qualified and led a highly engaging session that gave us plenty of interaction with one another.
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Cameron Smith, City Of Kawartha Lakes Mar 29, 2022
Deb is very natural and controls the class time and conversations well to keep us on track. very appreciated
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David Kish, City Of Kawartha Lakes Mar 29, 2022
Job well done by our instructor Deb Smith
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Past Participant, City Of Kawartha Lakes Mar 29, 2022
Great interaction with participants
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Xiao Wang, Sr Project Coordinator, Toronto Transit Commission Jan 24, 2022
- great content- could do with another 1/2 day - to allow for more practice and group feedback on problems
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Past Participant, Aecon Group Inc. Dec 16, 2021
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Parmida Modiri, Director of Strategy, Planning & Business Effectiveness, CIBC Dec 16, 2021
Deb is engaging and very personable. She knows her stuff and makes it relatable. She also used the "purr technique" when she was frustrated with IT issues. A great real life example in action.
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Serge Vachon, Engineer, Algoma Central Corporation Sep 29, 2021
I was skeptical of the online training but found the presenter to be very engaging and there was great participation in the class.
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Jennifer McCracken, Senior Manager, BDO Canada LLP Aug 9, 2021
I thought the training was good. Learnt a lot of new team building skills, how to breakdown tasks into sub-tasks, designate workload and a bunch of acronyms. I was already familiar with agenda, minute taking and action items so that part wasn't really helpful to me. I did like being introduce to the charts (Gantt, Logic, Project Plan) and enjoyed the different ways they were presented. It was tailored for us to make the decision and find what works for me. Kirby has a great sense if humor and made it easy for us to open up to each other. Overall, I really enjoyed the training.
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Greg Hayes, Manager of Finance and Administration, Walkerton Clean Water Centre Jul 19, 2021
The instructor was fantastic, ensured participation and brought real-life easy to understand examples to the course.
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Past Participant, Office of the Superintendent of Financial Institutions Feb 11, 2020
You will learn about your conflict resolution style. That was my biggest take away.
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Maryanne Peters, Infotech Research Group Feb 5, 2020
Very engaging. The stories are great for illustrating concepts. A great way to build some of the soft skills that are important for navigating the professional world.
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Janet Smith, New Zealand High Commission Feb 5, 2020
I found the material relevant and easy to follow. I appreciate that the templates have been sent to us electronically. This is very useful. I found that Reg connected with the participants. He was able to provide examples and support in the practice sessions. He is very knowledgeable also able to relate to real situations. Reg gave everyone time to ask for assistance and give feedback if required. Having tools to deal with conflict situations is very helpful. You never know when you will find a situation that develops into a conflict.
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Past Participant, Brookfield Properties Aug 12, 2019
The course provided a lot of insight to strategic ways to negotiate and deal with people in and out of the workplace. Facilitator was excellent and her techniques spot on. Practical
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Past Participant, Black & McDonald Aug 12, 2019
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Past Participant, Utilities Kingston Aug 9, 2019
great instructor. very knowledgable, great interpersonal skills
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Past Participant, DATA Communications Management Feb 8, 2019
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Past Participant, CIBC Feb 8, 2019
Thank you for the interesting and useful training!
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Mary Lawrie, GWL Realty Advisors Inc. Feb 6, 2019
I enjoyed the course and found it to be thorough in detail and well instructed. Rej Scotland provided examples from his experiences that allowed the class to find relatable circumstances in their own lives. Well spoken, articulate, and approachable.The course was enjoyable and I found the materials to be thorough. The office was easy to find, lunch was provided and enjoyable.
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Past Participant, CIBC Feb 5, 2019
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Past participant, Arauco North America Dec 3, 2018
Joline was an excellent facilitator. The material was easy to follow and relevant to my day to day challenges. I was expecting the group to much larger and found the smaller group did not provide different perspectives I had hoped for.
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Past participant, Torys LLP Mar 20, 2018
She brought a lot of enthusiasm to the class
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Past Participant, BDO Canada LLP Nov 30, 2017
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Shumin G, The City of Markham Nov 30, 2017
This training equip me with tools to deal with conflicts.
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Shumin Gao, The City of Markham Nov 30, 2017
This training equip me with tools to deal with conflicts.
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Past participant, BDO Canada LLP Nov 30, 2017
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Donna B, City of Kitchener Nov 19, 2017
Some of the content in the power points would have been beneficial if included in the book. (definitions, quotes) Lucie really knows the content and was able to present it specifically to meet the needs of our small group. She balanced the presentation for those that were sent to the course, and those that chose to take it. I found this course to be very effective in providing tools for effectively responding to and working with conflicts both at work and in my personal life. The instructor worked well with our small group and created a safe environment where we could be open to learning the strategies presented.
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Jessica Nov 18, 2017
Lucie was a great instructor , she checked in often to be sure we were each getting what we needed from the topic. it was a small class and Lucie was very good at ensuring the talkative people got just as much time to work through their challenges as the non-talkative types. Thank you for allowing me to participate
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Past Participant, BDO Canada LLP Nov 16, 2017
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Past participant, BDO Canada LLP Nov 16, 2017
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Past Participant, ELCHK Lutheran Academy Aug 18, 2017
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Past participant, ELCHK Lutheran Academy Aug 18, 2017
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Past Participant, Formet Industries Aug 11, 2017
excellent course
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Past Participant, Mother Parkers Tea & Coffee Inc. Mar 16, 2017
Contents are very helpful and can be applied to everyday life. Facilitator encouraged all of us to participate and ensured full confidentiality. Two days is doable in covering all the modules in the course but three days would be better. Made us all feel that we can trust him and the people inside the class. We were promised full confidentiality and he kept us engaged for both days. He also ensured no one felt judged when we shared our own experiences regarding to dealing with conflict. Smaller classes encourage participants to engage more in conversations.
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Past Participant, Trillium Health Partners Jan 15, 2017
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Past Participant, Toyota Motor Manufacturing Canada Jan 15, 2017
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Past Participant, Bunn-O-Matic Corporation of Canada Ltd., Oct 25, 2016
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Great Instructor! Engaging, knowledgeable, happy to help |
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Past Participant, Canada Post Corporation May 9, 2016
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Sandra L. May 8, 2016
The instructor was excellent! The small class size was great, as no-one felt intimidated. Lovely lunch. Great location. In all, excellent value for money! I shall recommend your course (actually, I already have) to my manager for other staff members.
Donna really knew what she was talking about and was both kind and engaging. Genuine kindness seems to be a rare commodity these days and is appreciated.
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Past Participant, Watson L.P. May 8, 2016
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Nicole F. May 6, 2016
Donna was fantastic! I really enjoyed the course, it was better than I expected! Donna did a great job teaching it and the smaller class made it even better to really get comfortable and open up about concerns. Great material , great people. I would highly recommend CMC courses to others!
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Meredith N. Feb 8, 2016
Liz was a fantastic facilitator! She was very helpful in addressing specific situations, questions and concerns as they applied to me specifically. I learned a ton, and am glad to have the textbook to remind me of all the details later on, so I can continue to apply this knowledge.
Thanks very much for an in-depth and easy-to-digest learning experience.
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Past Participant, Siemens Canada Limited Nov 22, 2015
Focus was primarily to cover the content of the textbook, which was just done over the two days. Left little time for exercises and discussions. I think the material should be limited in the text book and more focus should be spend in "coaching" from the facilitator, through role plays and discussion. I feel the facilitators are underutilized considering their background and abilities, but they are very "restricted" by the text book and having to cover all pages of it. Referring back to my previous comment.
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Steve J. Nov 19, 2015
The material and activities were muddled at best. The facilitator did not seem engaged with the subject. Those 2 things combined to make the activities incredibly confusing. The base material seemed like it was written in another language and just put in a translator. Multiple times the groups looked for direction on what the activity was looking for because the material was unclear, and no support was provided. It also seemed like 3 days of material compressed into 2 days , we worked over shortened lunches and stayed late both days and still skipped materials.
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Past Participant, Watson Building Supplies Nov 10, 2015
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Marie- Claude was very good at making sure we were all engaged. It was a great deal of information over the 2 day course but will be able to review at later date.Once again, I found her engaged and a bit humorous and very friendly and knowledgable. Her teaching skils are user friendly. |
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Past Participant, Watson Building Supplies Nov 10, 2015
Previous facilitators used too many 1 on 1 role playing. These can be awkward but Marie C changed it up throughout the two days with group role play where it was more that 1 v 1. She made it easy to engage and interact!!
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Past Participant, Independent Electricity System Operator (IESO) Nov 10, 2015
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Past Participant, Ontario Lottery and Gaming (OLG) Nov 10, 2015
The activities were not well explained in the notebook or by the facilitator. I found myself asking other what we were to do and others were asking me what we needed to do.There seemed to be a lot of silence and pauses. It was slow moving compared to the other 5 courses I have taken part in at CMC
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Steve L. Nov 10, 2015
Open minded, realistic in some challenges different attendee's faced.
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Neill R. Nov 29, 2013
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Past Participant, Walker Industries Holdings Limited Aug 27, 2013
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Past Participant May 6, 2013
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Past Participant, Mercedes-Benz Canada May 5, 2013
