Responding to Conflict: Strategies for Improved Communication

  • Communication & Interpersonal Skills
  • Course Code: 32115
Increase your success by proactively and positively managing conflict.
Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. You will learn to critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

Use conflict as an opportunity to build better relationships

Recognize and assess conflict – in order to manage it effectively

Gain insight into your own conflict style and how to manage yourself 

Manage conflict effectively for improved teamwork and morale


Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.



$1,845 Member Fee
$1,995 Non Member Fee
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20 Reviews 4 Star

Course Reviews

  • Past Participant, Toyota Motor Manufacturing Canada Jan 15, 2017

  • Past Participant, Trillium Health Partners Jan 15, 2017

  • Past Participant, Mother Parkers Tea & Coffee Inc. Mar 16, 2017

    Contents are very helpful and can be applied to everyday life. Facilitator encouraged all of us to participate and ensured full confidentiality. Two days is doable in covering all the modules in the course but three days would be better. Made us all feel that we can trust him and the people inside the class. We were promised full confidentiality and he kept us engaged for both days. He also ensured no one felt judged when we shared our own experiences regarding to dealing with conflict.  Smaller classes encourage participants to engage more in conversations. 

  • Past Participant, Watson L.P. May 8, 2016

  • Past Participant, Bunn-O-Matic Corporation of Canada Ltd., Oct 25, 2016

    Great Instructor! Engaging, knowledgeable, happy to help


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