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Developing Your Emotional Intelligence

| Learning Path: Aspiring Leaders &
High-Potential Employees

Master the skill that distinguishes outstanding leaders from the rest.

Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency. At the heart of this efficiency are Emotional Intelligence (EI) competencies that drive strong workplace relationships and greater productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This course emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

How You Will Benefit

  • Recognize emotional igniters and apply emotionally intelligent regulation strategies.
  • Identify the impact our emotional intelligence has on connecting with others.
  • Apply emotionally intelligent communication skills to relationship building and maintenance.
  • Practice listening skills that build and maintain empathy.
  • Practice proactive stress management techniques to stay emotionally well balanced.
  • Define resilience and how it impacts effectiveness at work.
  • Identify emotionally intelligent strategies to maintain healthy conflict.
  • Demonstrate a collaborative attitude at work through application of emotional intelligence.
  • Synthesize emotionally intelligent competencies to address complex EI challenges and opportunities.
  • Recognize and consciously use emotional data that shapes your professional behavioural responses
  • Identify and manage emotional behaviours that impact your work-based relationships and situations
  • Integrate empathy to promote strong team player attributes and communication
  • Apply emotional insights to decipher and better manage yourself within the organization
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

Course Features

  • Dealing with conflict Instrument- understand how different conflict- handling styles affect interpersonal and group dynamics- and learn to choose the appropriate style for any situation.
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world

Want a better sense of what learning with CMC is like? Learn more about the CMC Classroom Experience.

 

Who Should Attend

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through EI skills.

 

$2,595 Non Member Fee
$2,345 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$2,595 Non Member Fee
$2,345 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

Frequently Asked Questions

 What is an emotional intelligence course?

An emotional intelligence course teaches professionals how to recognize, understand and manage their own emotions while responding effectively to others. In the workplace, emotional intelligence improves communication, leadership, conflict resolution and team performance. This program provides practical tools to strengthen self-awareness, empathy and relationship management. 

 My team struggles with communication and conflict. Can emotional intelligence training help

Yes. Many workplace conflicts stem from low emotional awareness, reactive communication, or misunderstandings. Emotional intelligence training helps employees recognize emotional triggers, improve listening skills and respond constructively instead of defensively. This leads to stronger collaboration, fewer escalations and better team performance.

 Who should attend emotional intelligence training?

This emotional intelligence training is ideal for managers, supervisors, team leaders and employees who want to improve communication, reduce conflict and build stronger professional relationships. It is especially valuable for those responsible for leading or influencing others.

 How does emotional intelligence training improve leadership performance?

Emotional intelligence training for managers strengthens decision making, coaching ability and conflict resolution skills. Leaders with high emotional intelligence build trust, strong relationships, motivate teams more effectively and create psychologically safe environments that drive performance.

 Our managers need stronger leadership presence. How does emotional intelligence training help?

Strong leaders manage both tasks and emotions. Emotional intelligence training for managers improves coaching conversations, feedback delivery and trust building. Leaders learn how to manage stress, navigate difficult discussions and create psychologically safe teams that drive results.

Course Reviews

4.4 ★★★★★★★★★★ 85 Reviews

Participant Feedback Summary (AI generated based on all reviews)

Participants say Developing Your Emotional Intelligence provides useful insight into emotional development, self-awareness, and the personal work involved in building emotional intelligence. Participants describe learning techniques they can apply at work and in their personal lives, with some noting that the course helped them make connections between the concepts and real situations. They valued the interactive discussions, opportunities to practise, and examples or stories that supported their understanding of the material. Several comments also point to an engaging learning experience where questions were explained clearly and participants felt involved.

  • Emotional development
  • Self-awareness
  • Workplace application
  • Practice opportunities

Recent Reviews

  • Nidhi B., Senior Manager Jan 25, 2026

  • Past Participant, Team Lead, Hospitality Nov 30, 2025

    It was excellent

  • Past Participant, Project Engineer Nov 9, 2025

    I would suggest a few more videos or audio clips from actors or real life to help see/hear the various topics in the course.

  • Past Participants, Senior Proposal Consultant Sep 14, 2025

    This course has been greatly insightful. There is A LOT of self-work that has gone on

  • Alyssa S., Administrative Assistant Aug 11, 2025

    I found this training to have been really helpful in building up my confidence in the workplace. I appreciate the insight from the facilitator and the break out rooms were great in providing more insight into other perspectives on assertive language and behavior and learning how to say no assertively. The facilitator spoke well and provided examples and answered everyone's questions and made everyone feel comfortable to share their voice.

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