I learned how to write with appropriate tone according to audience and the use of persuasive writing.

The course leader was very knowledgeable and used a variety of creative teaching methods to communicate information.

I enjoyed learning about the changes in grammar - I thought I was losing it!! Things have changed since I went to school.

The grammar revision was excellent. Due to the numerous exercises, I will be able to remember most of the grammar learned in those two days.

I enjoyed the case studies, visual aids, and mapping out my style when I am interacting with others. I believe this was helpful in self-awareness and realizing what others see when I react to conflict.

The material covered was concise and mostly relevant to real life situations. It also did not present a ‘single solution’ approach: we covered different ways of responding to conflict and how different situations call for different approaches. I also like the fact we changed groups each day since this gave us a different perspective.

The course was very informative and covered a lot of relevant and down to earth information and processes.

The course was highly interactive. Everybody was engaged and involved. It also addressed many real world situations.

I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties.

I thought that we had a perfect size for a course such as this. There were twelve in attendance, and it made for a very good rapport with one another.